Customer Support Specialists để thuê tại Jamaica
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My name is Ghedina Whyte-Robotham and I am from the beautiful island of Jamaica. I specialize in collections and customer service support. I am a trained and qualified professional with over 10 years work experience in this field with a maximum of over 2 years experience working remotely. As a collections agent at...My name is Ghedina Whyte-Robotham and I am from the beautiful island of Jamaica. I specialize in collections and customer service support. I am a trained and qualified professional with over 10 years work experience in this field with a maximum of over 2 years experience working remotely. As a collections agent at Unicomer Jamaica Ltd where I spent the last 9 years my main duties included contacting customers to inform them of their overdue payments, I advised customers of their payment options and suggested new methods of payments, negotiated suitable payment arrangements and followed up on broken payment arrangements, updated customer payment information and maintained records of each conversation. Prior to my role as a Collections Agent I was employed through the BPO sector as a Customer Service Representative providing customer service support to both Amazon.com and Flow Jamaica Ltd customers. My duties in this role were to answer incoming calls to assist with queries, issues, feedback, and concerns customer had about the products and services offered through these companies. I also maintained and updated customers interactions and assisted the kindle department in troubleshooting the kindle devices over the phone. I am skilled in negotiating, time management, data entry, adaptability and I possess excellent communication and typing skills. I am empathetic, receptive to feedback a very good listener. Throughout the years I have built long lasting work relationships with both my local and international customers while working as a customer service representative and as collections agent and my proudest moments and achievements in these roles were assisting and deescalating the most irate and difficult customers. If chosen for a position in your organization I will continue to globalize my expertise in this field while adding to the day to day productivity and success of the company. ít hơn
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