Need some help with your email? Not sure who turn to? Hiring an expert email handler will help you with all your needs. Email Handlers use organised forms to ensure that customer queries or issues are solved without shuttling back and forth. The forms are ordered in such a way as to include all possible information which are required to solve the issue. These experts will make sure to add a personal touch to the routine email templates, which assures the customer satisfaction of personal care to his/her problem. They know how to sort the complaints and problems into different slots, such as technical difficulties or billing to improve efficiency and save time for both the agent and the consumer.
To help deal better with problems by anticipating them, the emails are sorted into various subjects to find out which area creates maximum issue for the customer. This statistical analysis improves the ability to tackle the problems quickly and in an efficient manner and helps in forming a positive impression in the customers.
This is only one aspect of the wide spectrum of jobs dealt by an email handler. Email handlers do play a vital role in email marketing too. They are responsible for efficient web research in order to find out more specifically about customer needs and demands to help make modifications in the product and also to find out potential customers. Not only that, they send out emails to the targeted customers to promote the sale.
developing custom template for emails
personalised messages for birthday, anniversary, etc
setting up series of emails for those in the contact lists
Additionally, an email handler doubles up as a virtual assistant too and provides administrative services. They work remotely and so could be located anywhere in the world. As virtual assistants they function to:
Make travel arrangements
Proofread business documents
Create social network profiles for the company
Updating product descriptions in the website
What are the qualifications expected of an email handler?
An email handler should be well organised, resilient and upbeat. Look for the excellent communication skills both written and verbal, in-depth knowledge in Microsoft Word, Excel, PowerPoint and Access and Google Docs. He/she should be adept at research by the internet. Sufficient knowledge and experience of WordPress is highly desirable.
How will you hire your email handler?
If you’re looking for a solution for your email handling needs or if you are looking to trial a freelancer to see if they provide the levels of expertise you are looking for, using a platform such as Freelancer.com is a fantastic option.
Simply log onto the Freelancer.com website and search through a bank of talented freelancers who are willing and able to provide their services to you for your project.