Five9công việc

I am seeking a web designer who can refine and improve the layout of the included CX Navigation Script. - Skillset: Proficiency in HTML and Java is a must-have. - Design: The project entails taking the existing HTML design attached and improving its functionality via a combined/redesigned menu bar. Creating a more modern, clean, and user-friendly design that reflects a minimalist aesthetic. Along with adding the below improvements. Birthday Pop Up (Modal/TBD): Currently titled as (openpop1) to be triggered upon selecting the “Caller is verified” #button# in the “Inbound Opening Call Script”. If the requirements are met that are currently in the script then it should populate on the screen. However, the end user should not have to interact with the pop up to make...

I need a skilled writer to craft a comprehensive proof statement for a Sales Representative interview. This proof statement should highlight and detail key skills and qualifications, including: - Excellent customer service skills - Extensive product knowledge - Excellent persuasion and negotiation skills - Experience with Salesforce, Five9, Platinum, and Tableau - A proven team player, with strong impact before, during and after teamwork - History of increasing revenue and breaking company-wide records throughout 2023 - Technical knowledge and troubleshooting expertise - Handling escalations, including Code Reds, and arbitration - Experience with interviewing, new hire training, conducting high-impact 1-1s - Managed multiple successful teams - Has supported at least nine superviso...

I am looking for an expert developer who can assist me with the configuration of Five9 and the agent scripting. Specifically, I need help with the agent scripting aspect of Five9. Skills and experience required: - Expertise in Five9 configuration - Proficiency in agent scripting - Familiarity with IVR setup and call routing is a plus Project requirements: In Predictive Dialing Mode and All in one campaign Once a client pickups up.. We will provide a ranked list of agents per client, in other words each client has a different priority list of agents. This needs to be stored and accessible. If there are 1 M clients there will be 1 M ranked agents. When a client pickup up, Five9 needs to select the best agent who is available instead of the usual who has b...

...typos and grammar. I want someone to configure a solution to handle inbound/outbound calls with virtual phone system integrated, contact management/database/scheduler. Here are my notes from my conversation today for at least the basic functionality. We are open to different platform that will do the job well. We have looked at and used several different t over the years from Vici dial to five9 and others My notes: 1. VoIP IVR PBX with call que- one channel where I bounced que with call distribution to the agent- different agent levels 2. IVR corporate greeting, different extension or dial direct agent extension 3. Out bound disaler - call blending - 4. Contact management/database with customization fields 5. Call transfer - transfer the record to other closer with the re...

I am looking for a developer who can connect my call center API (not Twilio or Five9, use Ringover) with the Square API. The integration will only require a one-time setup and will involve transferring customer information from Square for existing customers to the Ringover contacts database. Ideal skills and experience: - Experience with call center APIs and Square APIs - Knowledge of data transfer protocols - Ability to create custom integrations with additional features as needed Here is the link for the Ringover API documentation: Please provide examples of similar integrations you have done in the past.

Job Description: Red Spot Interactive is a healthcare...our software. Our VOIP API connections need to connect with our CRM in order to allow for display of consumer information when calling in from the VOIP, texting conversations, fundamental call reporting, and use of automation features provided from VOIPS in regards to automated call back, phone recordings, etc. Our software is built on a .net/sql infrastructure and we have already built out to Five9, Vonage, Twilio, RingCentral, and others. We estimate 2 weeks per VOIP API build-out and have approximately 5 new VOIP integrations that need to be completed now. We consider each build-out a unique project. We have development documentation for our system available and will provide business analyst support in creating developmen...

Need a dialer consultant to train a group of agents and an trainer for a few days on Five9

Need a Five9 consultant to train a group of agents and a trainer for a short period

Looking for an assessment of our current Five9 / Zoom Phone implementation, help with IVR etc.

I am looking for someone to trainer me in the Cyara and Hammer IVR testing tool on five9 application. removed by admins

I have a subscription for using a virtual auto dialer from Five9 -- code is old and I cannot seem to get support to configure this properly - -looking for tech perso who has experience with Call Center techology for this project

...send me your resume, portfolio, and salary expectations if you would like to proceed further. If you are interested in this offer, please let me know so we can discuss the details. I am looking forward to hearing from you. Skills Required : Salesforce Account Management Avaya Client Administration Client Assessment Client Contact Client Issue Resolution Client Orientation Customer Service Five9 Office Management Order Processing Phone Support Zendesk Office Assistant Saleslogix Ontraport Freshdesk Documentation Services Correspondence Management ...

We are porting Five9 call center data into Tableau and need a data scientist/analyst to work with that data and create reporting. In particular, we need to work with some one who is familiar with call centers and call center data reports. The most important reporting we need is creating spead to lead reporting and lead completion rate reporting amoung other reports. ***You must be familiar with call centers and call center data and an expert in Tableau***

We are porting Five9 call center data into Tableau and need a data scientist/analyst to work with that data and create reporting. In particular, we need to work with some one who is familiar with call centers and call center data reports. The most important reporting we need is creating spead to lead reporting and lead completion rate reporting amoung other reports. ***You must be familiar with call centers and call center data and an expert in Tableau***

We need a module developed for freepbx that would let us integrate it with zendesk so that it provides functions similar to: /apps/five9-for-zendesk/ /apps/asterisk-dtk-by-cdc/ The module should meet the following minimum criteria: - Be installable through the freepbx module admin - Must be installable in zendesk as an app - Must be able to assign zendesk agents to extensions - When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link. - If the call is

1. I need help to install airflow on my local machine (windows10) using docker 2. I need to call five9 API to extract reports and put the files to S3 bucket (python & airflow dags) ** we have some template workflow built by the previous engineer. We need to follow that.

...(google definition if needed) Automation Power Dialer Funnel Builder Examples of each: Email Marketing: MailChimp, Constant Contact, AWeber, etc SMS Marketing: TextMagick, ClickSend, etc (they use twilio for their SMS marketing) Booking and Appointments: Calendly, Acuity, ScheduleOnce, etc CRM and Pipeline Management: Zoho, Pipedrive, SalesForce, etc Automation: Zapier Power Dialer: PhoneBurner, Five9, NinjaDialer, etc. Funnel Builder: ClickFunnels, Kartra, LeadPages, Groove Funnels, etc. Everything agent CRM can do i want to duplicate so please do your research and bid appropriately once you have researched and can give me an accurate price please add the phrase "BID RIGHT" in your bid to let me know your bid is accurate and you have read and understand project DO NO...

Hi Tuan N., I am trying to connect to the Five9 API. I have all the details but I must need a true developer to help. I haven't been able to connect through Postman yet. Can you help?

Hi Filipe S., I am trying to connect to the Five9 API. I have all the details but I must need a true developer to help. I haven't been able to connect through Postman yet. Can you help?

We need an API, which can be called from asterisk (custom configuration) that would let us integrate it with zendesk so that it provides functions similar to: /apps/five9-for-zendesk/ /apps/asterisk-dtk-by-cdc/ The module should meet the following minimum criteria: - Must be installable in zendesk as an app - Must be able to assign zendesk agents to extensions - When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link. - If the call is answered a new ticket should be made with relevant info already populated. - If the call is ...

Looking to hire an hourly system admin to help us with a five9 call system for a medium size US enterprise

Looking for a provider to help us create a new campaign via Five9. The campaign will be need to have a connector as it will be receiving data via API.

Seeking to have minor scripts developed for converting data for five9 .

...agents. - Communicate company goals to associates so every employee understands his or her role. - Conduct periodic surveys of customers and potential customers to ensure quality control SKILLS - Bachelor’s Degree in Marketing, Business or Communications preferred. - 3+ years’ experience in telemarketing or an outbound call center environment. - Familiarity with telemarketing software systems (Five9 preferred). - Excellent communication, management, interpersonal and leadership skills required. - Advanced conflict resolution skills required. - Ability to work overtime as necessary to meet quotas and guide teams. - Ability to work the US Eastern Standard time...

I have implemented five9 telephony solution to my call center with less than 5 users, I need someone who is experienced with Five9 set up to ensure that I have everything running optimally and provide improvement suggestions. Applicant needs to have implemented Five9 and have experience with Five9.

* PLEASE INCLUDE AN AUDIO SAMPLE (30 SECONDS - 1 MINUTE) We’re looking for lead generators / telemarketers / (phone) appointment setters. This will start out as an initial 2-hour test-run to gauge the quality and quantity of your work. Ultimately, this is a LONG-TERM PROJECT (several months to possibly years) Hourly Pay. Job Description: • You’ll be logging into a web-base...interest, you’ll offer to send a (templated) e-mail. Requirements: • Experience in Sales, Telemarketing. • Must love phone work! • Excellent communication skills and command of the English language (slight accent is fine). • Dependable high-speed internet connection (cable or DSL) during the duration of your shifts. • Google Chrome web browser. YOU WILL LOG IN...

We’re looking for lead generators / telemarketers / (phone) appointment setters. This will start out as an initial 2-hour test-run to gauge the quality and quantity of your work. Ultimately, this is a LONG-TERM PROJECT (several months to possibly years) Hourly Pay. Job Description: • You’ll be logging into a web-based auto-dialer application to make outbound marketing calls...interest, you’ll offer to send a (templated) e-mail. Requirements: • Experience in Sales, Telemarketing. • Must love phone work! • Excellent communication skills and command of the English language (slight accent is fine). • Dependable high-speed internet connection (cable or DSL) during the duration of your shifts. • Google Chrome web browser. YOU WILL LOG IN...

We’re looking for lead generators / telemarketers / (phone) appointment setters. This will start out as an initial 2-hour test-run to gauge the quality and quantity of your work. Ultimately, this is a LONG-TERM PROJECT (several months to possibly years) Hourly Pay. Job Description: • You’ll be logging into a web-based auto-dialer application to make outbound marketing calls...interest, you’ll offer to send a (templated) e-mail. Requirements: • Experience in Sales, Telemarketing. • Must love phone work! • Excellent communication skills and command of the English language (slight accent is fine). • Dependable high-speed internet connection (cable or DSL) during the duration of your shifts. • Google Chrome web browser. YOU WILL LOG IN...

five9 expert and zoho database management and organization . Need someone one day per week to help with existing data base management. Zoho and five-9 and excell expert and experience is necessary. if you don't have it don't apply. thanks, matt

...marketing agency delivering leads and booking appointments for our clients. We have a small call center making inbound and outbound contacts with leads. We're looking for a business consultant with systems architecture experience to design a roadmap to develop a fully integrated CRM - Marketing Automation - Call Center management platform. We recently installed Salesforce (sales cloud) and five9 (call center management), but are seeking consultants with experience with multiple platforms in each category. Project scope: - Assess current situation (call center, lead distribution and nurturing process), assist with defining/documenting desired future state, and provide gap analysis on current implementation. - Prepare high level business requirements to implement r...

Looking for seasoned bootstrap front-end developer to join team on creating proprietary call center lead generation system. Documentation along with style-guides are key to this project. Seeking layout similar to Five9. Examples of layout ideas attached. Requirements of Front-end Developer - Bootstrap Knowledge - Responsive - Page Templates Creation - User Dashboards - Customization Options - Menu Structure Development - Custom Modal Design - Documentation - Styleguides

Help me Please. I need setting integration between Five9 and CRM.

We need a module developed for freepbx that would let us integrate it with zendesk so that it provides functions similar to: /apps/five9-for-zendesk/ /apps/asterisk-dtk-by-cdc/ The module should meet the following minimum criteria: - Be installable through the freepbx module admin - Must be installable in zendesk as an app - Must be able to assign zendesk agents to extensions - When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link

This is big project. I am going to buy call center system immediately . Please bid who had worked before for call center system similar with Five9. I need exactly same as Five9. ()

I need a admin username and password for or a similar site and I also need a plug and play software that I can put on a flash drive (easily) plug it into a POS system and have this device record all card information before incryption and I also need a keylogger that records the keys pressed the screen picture and then emails the information to me remotely

We are looking for someone who is familiar with five9 to help integrate the VCC Agent Rest API into our agent screen pop. We have a custom page that loads each time a call comes in. We would like to integrate the following functions as buttons that interact with five9 - Hangup Call - Disposition Call - Transfer Call Please only bid if you have experience with Five9. If you complete this project properly, we would be looking for a long term position for future Five9 projects.

Projekt UX aplikacji klasy CRM. Jest to dokładnie aplikacja call/contact center, czyli soft do komunikacji z klientami kanałami telefonicznymi takimi jak telefon, mail, czat, SMS itp. Odpowiednikiem takiej aplikacji jest np. Zendesk lub Five9. Chodzi o popracowanie nad UX i znalezienie rozwiązań na konkretne problemy np. wyszukiwanie, przeglądanie moich ticketów, dashboard, zarządzanie telefonem, zarządzanie spływającą komunikacją. Generalnie jestem otwarty na zaproponowanie charakteru współpracy. Wydaje mi się, że będą potrzebne mockupy interaktywne, będziemy wykonywali testy AB na użytkownikach. Zapraszam serdecznie do kontaktu i składania ofert

We need a software for our Call Center operations that provide us inbound and outbound calls, strong data visualization with all the Call Center important KPI (SLA, ASA, AHT, etc,). A good example of it would be Five9,

We need a module developed for ombutel that would let us integrate it with zendesk so that it provides functions similar to: /apps/five9-for-zendesk/ /apps/asterisk-dtk-by-cdc/ The module should meet the following minimum criteria: - Be installable through the ombutel module admin - Must be installable in zendesk as an app - Must be able to assign zendesk agents to extensions - When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link. - If the call is answered a new ticket should be made with relevant info already pop...

I need a new website. I need you to build my online store. I am looking for a shoplfy website that can be amended to suite my needs. I need a softphone integration similar to I need the site to be a membership signup as optional and also online store with Orberlo application for aliexpress

We need a software for our Call Center operations that provide us inbound and outbound calls, strong data visualization with all the Call Center important KPI (SLA, ASA, AHT, etc,). A good example of it would be Five9,

We need a module developed for freepbx that would let us integrate it with zendesk so that it provides functions similar to: /apps/five9-for-zendesk/ /apps/asterisk-dtk-by-cdc/ The module should meet the following minimum criteria: - Be installable through the freepbx module admin - Must be installable in zendesk as an app - Must be able to assign zendesk agents to extensions - When an incoming call is coming in a popup should appear in Zendesk containing the following 2 scenarios: 1) if the customer is in zendesk the customer name should appear with an open profile link and reject call link, . 2) If the customer is not in zendesk the phone number should appear with a create contact link. - If the call is answered a new ticket should be made with relevant info already pop...

...project, it is simple. I just have one page that will not load on my computer but if I log into a different one with my username and password it works. So do not bid a crazy amount on a simple project, thanks. I am not sure if it is java, the chrome update I did 3 days ago, but I need it fixed asap or some other security setting. Something is blocking this page on my pc only. Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, chrome settings or java settings. We get a live call fill in a form, finish that form and push the data from into 4 other forms. My first form that is suppose...

Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, chrome settings or java settings. We get a live call fill in a form, finish that form and push the data from into 4 other forms. My first form that is suppose to open is not responding when I push the data to it. Only 1 drop down box works and there is like 7 of them and some should already be pre filled in. I am not sure if it is java, the chrome update I did 3 days ago, but I need it fixed asap or some other security setting. Something is blocking this page on my pc only.

Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, chrome settings or java settings. We get a live call fill in a form, finish that form and push the data from into 4 other forms. My first form that is suppose to open is not responding when I push the data to it. Only 1 drop down box works and there is like 7 of them and some should already be pre filled in. I am not sure if it is java, the chrome update I did 3 days ago, but I need it fixed asap. Something is blocking this page on my pc only.

PLEASE READ THE WHOLE PARAGRAPH Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, I just updated chrome 3 days ago and that is when it started acting up, if you know how to un install chrome and load the previous version would help, settings or java settings. We get a live call fill in a form, finish that form and push the data from that form into 4 other forms. My first form that is suppose to open is not responding when I push the data to it. Only 1 drop down box works and there is like 7 of them and some should already be pre filled in. Example pic attached, need done asap. Worked f...

Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, I just updated chrome 3 days ago settings or java settings. We get a live call fill in a form, finish that form and push the data from that form into 4 other forms. My first form that is suppose to open is not responding when I push the data to it. Only 1 drop down box works and there is like 7 of them and some should already be pre filled in. Example pic attached, need done asap. Worked fine till 3 days ago and I even did a complete reinstall on my PC yesterday, but if someone else logs into my username and password and takes a call it work...

Hi I use a five9 and five9 is a java program. The automated dialer that dials my customers and loads a script for me. I have 10 other agents that work for me and theirs works fine, so I think it has to be in my computer security settings, chrome settings or java settings. We get a live call fill in a form, finish that form and push the data from into 4 other forms. My first form that is suppose to open is not responding when I push the data to it. Only 1 drop down box works and there is like 7 of them and some should already be pre filled in.

We are looking for a skilled and experienced Salesforce developer and/or administrator to refine an already active salesforce platform with Five9 integration (VOIP) and website form implementation.

Hello, I run a direct response business opportunity marketing company that is looking for a development team to manage our entire companies 'tech' department. Work would include, creation and sustaining/management our backend which is a membership area with many videos and custom progress bars , all CRM integrations, integration with our software platform five9. There is also custom work needed on landing page funnels for optimizations including A//B testing with various split testing platforms and full mobile compliance of all flows. From a system administration perspective, the business needs to be able to thousands of sessions at any time without any hiccup and also integrate into cloudflare for DDOS protection across all properties. Familiarity with Twilio for ...