Itilcông việc
IT Governance Framework and Processes Implementation I am looking for a freelancer who can help me implement an IT governance framework and processes to enhance operational efficiency. The ideal candidate should have experience in ITIL and be able to provide a detailed implementation plan. Project Requirements: - Implement an IT governance framework and processes to enhance operational efficiency - Familiarity with ITIL framework - Develop a detailed implementation plan Skills and Experience: - Strong knowledge of IT governance frameworks, specifically ITIL - Proven experience in implementing IT governance processes - Ability to create a detailed implementation plan - Excellent decision-making skills If you have the skills and experience required for this project, ...
...Delivery Lead/Practice Lead Business Analyst - IT Service Management (ITIL) IT Service Manager (ITSM / ITIL 4) General: Robotics Related Roles AI/Automation Related Roles Cyber Security Roles Executive/Director ITSM/SIAM/AGILE Roles Risk Management and ITIL Discipline Highly specialised roles ServiceNow Architect Automation Robotics / Artificial Intelligence Agile Service Management Specialist Risk & Availability Management Orchestration Cyber Security What I am after is someone that is knowledgeable in recruiting for these types of roles in future so that they can tailor my resume untowards that, so that future roles will be easily captured by it. The ideal candidate for this role is someone who has recruited for ITIL/AGILE/ITSM/SIAM executive and spe...
...processus de gestion de configuration et du PLM. Former les membres de l'équipe et assurer le support technique nécessaire. Qualifications Requises : Diplôme en génie mécanique, génie électrique, génie industriel ou domaine connexe. Expérience significative dans la gestion de configuration et la mise en place de systèmes PLM. Connaissance approfondie des méthodologies de gestion de configuration (CMII, ITIL, etc.). Maîtrise des outils PLM couramment utilisés. Compétences techniques en sélection et configuration d'outils informatiques. Fortes compétences en communication, en gestion de projet et en travail d'équipe. Capacité à ré...
I am looking for a freelancer who can create a presentation on Change Management process best practices as per ITIL 4. The desired outcome of the presentation is to provide practical tips for implementing change management. The intended audience for this presentation is Management/Executives. I envision the presentation to have 10-20 slides. Skills and Experience: - Strong knowledge of Change Management principles and ITIL 4 - Experience in creating engaging and informative presentations - Ability to translate complex concepts into easy-to-understand visuals - Proficiency in PowerPoint or other presentation software - Excellent communication and storytelling skills to captivate the audience - Familiarity with successful change management case studies would be a plus.
We are looking for Technical support with the below requirements. Working Knowledge of the following: Experience 5 - 15 years Microsoft Windows 10,11, 2012, 2016 Active Directory, DNS, WINS, DHCP Strong understanding of cloud technologies - Office 365, Azure & ...technologies Understanding of network concepts in the virtualized environment (VMware and Hyper V) Strong Ability to troubleshoot large multi-vendor networks Effective communicator both verbal and written Rises to the challenge when working under pressure Ability to break complex issues down into management elements Experience working in a Network Operations Center is considered an asset ITIL Foundation v3 or later accreditation preferred. Fluency in English is a Must. Egyptians only
...Konsolidierung einiger lokaler IT-Services in gruppenweite IT-Services Coaching von internen Mitarbeitern und Benutzern im Verantwortungsbereich Dein Profil: Abgeschlossenes Studium in der Fachrichtung Informatik oder vergleichbare Qualifikation Mind. 5 Jahre Erfahrung in einer ähnlichen Funktion und Umgebung mit sehr guten Fachkenntnissen tiefgreifendes Verständnis von IT-Prozessen (ITIL), Services und IT-Administration ISO 27001 / IT-Security-Kenntnisse und Erfahrung Hands on Mentalität für die Umsetzung der Themen Hohe Dienstleistungs- und Kundenorientierung starke Problemlösungs- und Entscheidungsfähigkeit, Ownership-Mentalität Verhandlungssichere Deutsch – und Englischkenntnisse Überzeugende Pe...
Κλαημέρα σας, Θα χρειαστω τη βοηθερια ενος ατόμου με τη πιστοποιηση ITIL με άμεση διαθεσιμότητα. Μπίρμπας Κωνσταντινος
...maturata in ambito consulenza e delivery di soluzioni ServiceNow. Requisiti richiesti: • Conoscenza dell’architettura ServiceNow e delle best practice per la realizzazione di progetti di Digital Transformation su piattaforma ServiceNow • Possesso di almeno una delle certificazioni ServiceNow CIS (Implementation Specialist) • Conoscenza a livello funzionale di almeno uno dei processi di gestione IT (es. ITIL) e Operation Management, Risk management, Demand/Project & Portfolio Management, Human Resources, Customer Service Management • Conoscenza dell’ inglese Si richiede inoltre: • Conoscenza delle basi di programmazione ad oggetti/procedurale, di linguaggi di programmazione (C/C++/C#, JAVA, Python, …) e delle tecnologie web based (...
IT Support L1 and L2 We are looking for IT support professionals who can provide both L1 and L2 ...effectively interact with end-users - Ability to prioritize and manage multiple support tickets - Proactive approach to identify and resolve potential issues before they impact the users Ideal Skills and Experience: - Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) - Previous experience in providing IT support on an onsite basis - Knowledge of ITIL best practices - Familiarity with remote support tools and techniques - Understanding of Active Directory, DNS, DHCP, and other network protocols If you have the required skills and experience, and are available to provide onsite support across the country, please submit your...
Position Overview: As an Oracle Apps DBA (Database Administrator), you will be responsible for the installation, configuration, maintenance, and optimization of Oracle E-Business Suite applications and databases. You will p...to non-technical stakeholders. Preferred Skills (not mandatory but advantageous): Oracle certifications related to database administration or Oracle E-Business Suite. Knowledge of Oracle Cloud infrastructure and deployment models. Experience with Oracle WebLogic Server administration. Familiarity with scripting languages (e.g., PL/SQL, Shell scripting, Python) for automation. Understanding of ITIL processes and principles. Experience: Minimum 3-4 years’ experience as Oracle Apps DBA. Salary Package: 5.0 LPA for suitable candidate. Remote work facili...
I am looking for a freelancer who can assist me with the design and documentation of the ITIL processes. Specifically, need assistance with all areas of Incident Management, Change Management, and Service Level Management, Cost / Demand etc. We also require a comprehensive process documentation that covers all aspects of these processes. The ideal freelancer should have a strong understanding of ITIL processes and best practices. They should also have strong experience in designing and documenting ITIL processes. The project needs to be completed within a month and needs to be started within a week.
...the “Form Design” for any ITSM related changes for deploying each use case Understanding AI and Machine Learning concepts and assist in the deployment of automation use cases. Review and approve the use case solutions. Optimizes and enhances applications and interfaces to meet SLA/functional requirements. Assists in the production support and maintenance of applications as needed. Works within the ITIL framework. Coordinates feasibility studies/proofs of concept to evaluate solutions. Actively participates in all team Agile ceremonies. Partners with ITS Security and Infrastructure teams to ensure cloud-based systems and programs are secure. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned ...
...of applications as needed. Works within the ITIL framework. Coordinates feasibility studies/proofs of concept to evaluate solutions. Actively participates in all team Agile ceremonies. Partners with ITS Security and Infrastructure teams to ensure cloud-based systems and programs are secure. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring With You (Qualifications): Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering or related discipline or equivalent work experience and technical training is required. Any SAFe certification or training or experience on Agile teams is preferred ITIL Foundations Certific...
I am looking for a freelancer who can assist me with the design and documentation of the ITIL processes. Specifically, need assistance with all areas of Incident Management, Change Management, and Service Level Management, Cost / Demand etc. We also require a comprehensive process documentation that covers all aspects of these processes. The ideal freelancer should have a strong understanding of ITIL processes and best practices. They should also have strong experience in designing and documenting ITIL processes. The project needs to be completed within a month and needs to be started within a week.
...feasible approach to implementation while showing value for Customers through improved Customer Experience and system efficiencies. The solution offering should include software application, subscription licensing, configuration, testing, implementation, training, ongoing maintenance and technical support for a SaaS ITSM and integrated Telephony solution. Proposed solutions must be based on the ITIL Framework and support the Provincial, 24/7/365 First and Second tier Service Desk, including Telephony, Incident, Request, Knowledge, Service Catalogue, Problem, Change, Release, Configuration, Asset, and Service Level and Customer Relationship Management as described in Section B - Material Disclosures of the RFP Particulars (Appendix D)....
The customer is an European institution and require...changes, updates and moves by arranging equipment and migrating data • Providing prompt and communicating accurate feedback to the team leads • Ensuring that all issues are properly logged and up to date in the ticketing system • Prioritizing and managing open issues • Good understanding of computer systems (Windows related software), hardware, printers and Video Conferencing systems Nice to have • ITIL Knowledge • Any further IT skills are desirable Personal Skills • Ability to work in an international organization (English communication skills are required) • German communication skills are beneficial • Ability to manage her- or him -self to solve complex problems • Busines...
I am looking for a freelancer who can assist me with implementing ITIL framework and developing strategies for IT governance in my medium-sized organization with 51-200 employees. The ideal candidate should have experience in both ITIL implementation and strategy development. The project will involve the following: - Assessment of the current IT governance framework - Development of IT governance strategies based on ITIL framework - Implementation of ITIL framework in the organization - Training of staff on ITIL framework and IT governance strategies The ideal candidate should have the following skills and experience: - Proven experience in ITIL implementation and strategy development - Excellent knowledge of IT governance frameworks and best pr...
...have experience in writing selection criteria for government positions. The final document should be clear, concise, and persuasive. Criteria: • Demonstrated experience in infrastructure applications for delivering management and authentication services, such as DHCP, DNS, Active Directory, DFS, NTFS and storage systems • Experience in Microsoft 365, Azure, and cloud services. • Knowledge of ITIL and demonstrated analytical and problem-solving skills to assess and resolve complex technical issues and initiate ongoing improvements. • Expertise in identifying and implementing contemporary and emerging business and technical analysis frameworks, standards, and techniques. Ability to automate, generate efficiencies, improve processes and reduce costs and ...
The customer being an European institution requires...changes, updates and moves by arranging equipment and migrating data • Providing prompt and communicating accurate feedback to the team leads • Ensuring that all issues are properly logged and up to date in the ticketing system • Prioritizing and managing open issues • Good understanding of computer systems (Windows related software), hardware, printers and Video Conferencing systems Nice to have • ITIL Knowledge • Any further IT skills are desirable Personal Skills • Ability to work in an international organization (English communication skills are required) • German communication skills are beneficial • Ability to manage her- or him -self to solve complex problems • Busines...
The customer is an European institution and require...changes, updates and moves by arranging equipment and migrating data • Providing prompt and communicating accurate feedback to the team leads • Ensuring that all issues are properly logged and up to date in the ticketing system • Prioritizing and managing open issues • Good understanding of computer systems (Windows related software), hardware, printers and Video Conferencing systems Nice to have • ITIL Knowledge • Any further IT skills are desirable Personal Skills • Ability to work in an international organization (English communication skills are required) • German communication skills are beneficial • Ability to manage her- or him -self to solve complex problems • Busines...
I am looking for someone to provide me with a comprehensive guide and templates for the ITIL Chargeback process, specifically for Service Portfolio Management. The ideal candidate should have experience in ITIL Chargeback and be able to provide examples and templates that are easy to understand and follow. The templates should be in Microsoft Excel format, and the guide should be in Microsoft Word. The deliverables should include step-by-step instructions and templates that can be easily customized to fit my specific needs.
Requerimos ingeniero industrial o de sistemas o afín para la generación de reportes de servicios, de nuestros clientes , así como supervisión de kpi. Preferible ISO 9001, itil, power bi, excel. Excelente comunicación verbal y escrita en español.
...CCIE Enterprise (Would be added advantage) Expert level experience with designing with and managing protocols such as OSPF, BGP, ISIS, RIP,MPLS, LDP, Experience with Zhone, Occam (Calix), Hatteras, Adtran, and Actelis (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Should have experience with Service Now or other ticketing tools to ensure Ticket Quality & ITIL Process adherence...
...issues are found in the IT system. the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Incident Manager Requirements: 1. Bachelor's degree in information technology, engineering, or a related field. 2. At least 5+ year's experience working in IT service management, or a similar role. 3. Strong knowledge of IT service management software including ITIL and COBIT. Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI. 4. Solid knowledge of programming languages, such as SQL, Java, C++, and Scala. 5. Excellent managerial skills and ability to collaborate with team members. 6. Ability to analyze a high volume of technical data and work in a fast-paced environment. 7. Strong problem solving, analytica...
Create the IT Service Catalog (CSTI) based of my existed Product Catalog in accordance with the best practices recommended by ITIL methodology. Some key topics must be specified in this project - IT Service Catalogs, such as: Who can request a service; Levels of quality and availability agreed in the contract (SLA); Deadlines for solving each type of demand; Responsible.
Job Title: Cohesity Storage Administrator (Person from United Kingdom will be preffered) Dur...cloud-based storage solutions • Broad range of IT experience, including networking, virtualization, and storage technologies • Strong analytical and troubleshooting skills • Excellent written and verbal communication skills • Ability to work collaboratively in a cross-functional team environment • Ability to manage multiple priorities and meet deadlines • Familiarity with ITIL best practices for IT service management is a plus Candidate must be willing to do hybrid work – will need to be in the London office regularly. Location:London, complete address will be provided soon. Rate is 2500 Pounds monthly. Valid workpe...
With industry experience of more than 17 years, I have conducted large group training sessions on ITIL and IT Infrastructure Service Delivery.
Experience should include a solid background in project documentation, requirements gathering, report analysis, working with technical resources/vendors during the design, development, testing, and implementation phases of the project to ensure business needs are being satisfied. In addition, applicant needs to be familiar in database design and administration. Preferably by virtue of experience on similar projects. Experience with Agile project management methodologies are desirable.
For a construction company, we would like to implement latest edition of ITSM Ivanti with following; 1. ITSM Ivanti ticketing with essential ITIL Processes. Please list the covered processes. 2. IT procurement requests to manage 3. SLA/OLA management escalation and workflows 4. IT service Categories building 5. IT Assets discovery (All IT assets i.e. servers, desktops, printers, scanners, plotters, storages, network switches, Access points, CCTV camera etc.) and assignment of Asset to employee 6. Manage IT Contracts/Pos’ for on time renewals. 7. Manage IT Stores for better control of IT inventories. 8. Project/Location based dashboard, reports and KPI 9. Consolidated dashboard, reports and KPI 10. Integration with AD and Exchange 11. Training of Ivanti
All kinds of IT support/admin duties. PC set up, documentation, IT roadmap help, ITil , active directory
I need help with IT tasks. Likely 1 - 5 hours per week depending on whats going on Sample help required IT documentation IT roadmap help IT Troubleshooting PC set up(remotely following steps) ITil implementation Freshservice configuration(following help guides etc) Other day to day IT tasks
Key Skills: SAP ABAP, S/4 Hana, CDS Views, OData, Writing Query, Key skills Not required: R3, ECC Experience: 10 years and above only The Role: • Responsible for designing and creating software programs and applications through the SAP and ABAP programming codes. • Conduct multiple diagnosti...SAPUI5, Adobe forms, RF, BRF+, Workflow, HTML, BADI's, and user exits. • Hands-on experience with EDI integration, MES, OneSource, and Banking. •WRICEFs development experience in S/4 Hana environment in FICO, MM, SD, PP, QM, and EWM modules. • Proven experience in global SAP ERP implementation, upgrade and support projects. • Ability to prioritize, document, organize & follow up. • Experienced with ITIL change management. • Automotive ind...
Job Description Company background: You are going to work in a boutique Blockchain firm With a focus in both public &...AWS/Azure/GCP/other cloud services. - Solid experience in Docker and Kubernetes are must. - Solid experience in Hyperledger Fabric setup, deployment and scaling is an advantage. - Certificate holder in AWS Certified SysOps Administrator - Associate (SOA-C02) or equivalent is a plus. - Familiar with industry best practices, IT security, performance tuning and service management frameworks (e.g. ITIL, ISO27001) is a plus. - Interest in blockchain/web3 technology and market are must. - Candidates with more experience will be considered for the position of Senior System Engineer. Test task is required. If you pass this, you will through hiring pro...
Job Title: ELK Admin (Elasticsearch, Logstash , Kibana,) Location: Remote Duration: Longterm Job Description: Roles & Responsibilities Setting up and configuring elastic stack Implement and configure Content (Alerts, Dashboard etc.,) on Kibana Configure Logstash, FileBeats and Possibly other ELK Stack components to...Logstash : Should be able to write parsers Kibana : Create different visualization and dashboards according to the requirement Good experience in query languages and writing complex queries with joins that deals with a large amount of data Strong background in managing and maintaining large scale Linux environments. Secondary Skills (Technical) Infrastructure Knowledge (Server / Storage / Network) ITIL knowledge Have experience with various cloud providers (AWS...
Job Title: ELK Admin (Elasticsearch, Logstash , Kibana,) Location: Remote Duration: Longterm Job Description: Roles & Responsibilities Setting up and configuring elastic stack Implement and configure Content (Alerts, Dashboard etc.,) on Kibana Configure Logstash, FileBeats and Possibly other ELK Stack components t...Logstash : Should be able to write parsers Kibana : Create different visualization and dashboards according to the requirement Good experience in query languages and writing complex queries with joins that deals with a large amount of data Strong background in managing and maintaining large scale Linux environments. Secondary Skills (Technical) Infrastructure Knowledge (Server / Storage / Network) ITIL knowledge Have experience with various cloud providers (AWS...
Task on ITIL Methodology, enhancement also on existing solution
Hi, I would like an ITIL expert to write a document to propose a governance for developing and operating an electronic service (e-service). This document should resolve the issues between my department which is PMO department and the IT department that claims they are the owner of all e-service at our organisation. This document should support our right the be the owner of this e-service.
...project managers to land their dream pm jobs in tech and other industries. PMSC's mission is simple - we help project people "never fail their PM interview again". Right now we're looking for a person who would like to join our team to find, refine, check and curate Agile, Scrum, and PM interview questions for a variety of topics including: - Agile - Six Sigma - Lean - Kanban - Scrum - Prince2 - ITIL - ITSM - Kaizen - PMBOK - SDLC - User Stories - Estimations - Backlog Prioritisation - DevOps - Scrum Master ... plus many many more! Working for PMSC is a great way to convert your project management knowledge and curiosity into real $$$ and learn new project management concepts along the way. ☞ So what we are looking for from you: 1. Be passioned about p...
...Solarwinds, etc. -- Good exposure on all phases of ServiceNow modules implementation lifecycle. -- Experience working on Agile Methodology for project execution is preferable. - College Degree in Information Systems or Engineering or Equivalent technical training/Experience . - ServiceNow Discovery Accreditation and/or Certification desired - ServiceNow Business Service Mapping Certification desired - ITIL V3 Training and Certification - Excellent communication skills Roles and Responsibilites : - As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications - The ITOM Technical Architect is comfortable in scripting and coding ITOM so...
...project managers to land their dream pm jobs in tech and other industries. PMSC's mission is simple - we help project people "never fail their PM interview again". Right now we're looking for a person who would like to join our team to find, refine, check and curate Agile, Scrum, and PM interview questions for a variety of topics including: - Agile - Six Sigma - Lean - Kanban - Scrum - Prince2 - ITIL - ITSM - Kaizen - PMBOK - SDLC - User Stories - Estimations - Backlog Prioritisation - DevOps - Scrum Master ... plus many many more! Working for PMSC is a great way to convert your project management knowledge and curiosity into real $$$ and learn new project management concepts along the way. ☞ So what we are looking for from you: 1. Be passioned about p...
Freelancermap logo remote Kundenservice Desk/Call Center Analyst Cambridgeshire Keywords Selbstmotivation Callcenter Incident Management Problemlösung Benutzerunterstützung Kundenkommunikation Zwischenmenschliche Fähigkeiten Leidenschaftliche Teamarbeit Kundenbeziehungsmanagement Kundenzufriedenheit Englisch Rekrutierung Informationstechnologie-Infrastrukturbibliotheken (ITIL) Technologiestrategien Mathematik Courtesy Stressmanagement Servicebereitstellung Service-Level-Agreement Schulungsaktivitäten Rezeptive Beschreibung Wir haben eine großartige Gelegenheit für Service-Desk-/Call-Center-Administratoren, sich einer großen IT-Organisation mit Sitz in Hampton, Peterborough, anzuschließen. Öffnungszeiten: Schichtabdeckung zwischen 7:00 ...
i need an expert on python and itil senior for help solving some instant issues
Work hours 1:30PM to 10:30 PM Strong Communication skills. Contractual period 3 months. 2 Rounds of Interview Minimum 6+ years of experience. Advanced / Expert Level Service Management Administration Qualification Advanced / Expert Level Service Management Configuration skills Must have an ITIL Foundations V3/V4 certification and practical application experience Exposure to Sever Infrastructure, Networking (DNS / Routing), Transact SQL skills, SQL Reporting Services (SSRS) reporting skills and UX / UI skills is required Must have HTML / XML and development experience Must have technical documentation skills Must have worked in a complex environment Web-based applications experience is required Good to have Skills: A Freshservice or Freshdesk Administration Certification Advance...
looking for marketing/sales team for servicenow product Kindly let me know if any person with good knowledge of ITIL/ITSM
Software Engineer / Applications Engineer Work hours 1:30PM to 10:30 PM Strong Communication skills. Contractual period 3 months. 2 Rounds of Interview Minimum 6+ years of experience. Advanced / Expert Level Service Management Administration Qualification Advanced / Expert Level Service Management Configuration skills Must have an ITIL Foundations V3/V4 certification and practical application experience Exposure to Sever Infrastructure, Networking (DNS / Routing), Transact SQL skills, SQL Reporting Services (SSRS) reporting skills and UX / UI skills is required Must have HTML / XML and development experience Must have technical documentation skills Must have worked in a complex environment Web-based applications experience is required Good to have Skills: A Freshservice or Fre...
...an amazing Client Experience. Advanced knowledge of IT Applications, Software & Hardware. The ability to speak both Geek and human. Great Communications skills, founded in being a good listener. A deep desire to deliver an amazing Client Experience. The ability to keep up with & adapt to the fast-paced IT world. Desired Skills: Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business....
Role Type: IT DESKTOP SUPPORT Industry Type: IT-Software, Software Services Employment Type: Full-Time, (Contract 6 months) Location: Permanent Remote / Work from home Shift timing: 8AM to 5 PM IST ...Experience • Advanced knowledge of IT Applications, Software & Hardware • The ability to speak both Geek and human • Great Communications skills, founded in being a good listener • A deep desire to deliver an amazing Client Experience • Driver's license • The ability to keep up with & adapt to the fast-paced IT world Desired Skills: • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. • Client Experience Certifications such as Helpdesk Habits etc. • Experience working either on a Helpdesk or ...
