Flow Jobs

Our Service Cloud org is live with case management, automated work-order creation, LWC dashboards, and AI-driven prioritisation, yet the technician assignment piece inside the work-order lifecycle is still too brittle. The existing Apex and Flow logic works, but it has become overly complex, hard to maintain, and occasionally sends jobs to the wrong skill set when multiple constraints overlap. Here is the current state at a glance: • Apex classes decide which queue or individual picks up the work order. • Flows update entitlements, turn SLAs into milestones, and trigger child work-orders. • Agentforce recommendations surface, but they are not always respected when the custom logic runs. What I need now is a streamlined, auditable assignment engine that: 1. Evalua...