ServiceNow Jobs

I run a growing online academy that supports IT teams across the Middle East, and I’m seeking a part-time ServiceNow expert who genuinely enjoys teaching. Our students already use the platform at an intermediate level, so the focus is on sharpening their skills rather than starting from scratch. My top priority is someone who has actively mentored or trained others before. If you have delivered workshops, coached junior developers, or built internal enablement programs, that practical classroom confidence is exactly what I’m after. Hands-on ServiceNow experience remains essential, but the ability to explain concepts clearly and keep learners engaged is what will set you apart. The immediate curriculum centres on: • Service Portal Configuration • ITOM and ITSM be...

I need our ServiceNow instance to automatically open incidents every time Dynatrace raises a problem. The goal is simple: as soon as Dynatrace detects performance degradation, a service outage, or an application error, a properly populated incident must appear in ServiceNow with no human intervention. Here is what I expect: • One-way integration: Dynatrace is the sole trigger. • Use native capabilities first (Dynatrace problem notifications, ServiceNow REST API) before custom code. • Map Dynatrace problem fields to the correct ServiceNow incident attributes (category, impact, urgency, assignment group, short description, full problem JSON in the work notes). • Prevent duplicate tickets while a problem remains open; update or resolve the existing record when Dyna...