Help with customer support

• 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided data entry support in most of the projects and delivered good quality work.

Hello Mister, I can provide quality services for your task because I am a professional freelancedr and you can see on my profile that I can cover more than 50% of the tasks here. Regards, Lucia

Hi, I have experience as a VCC Telemarketer with Myntra and Tata Cliq. So, I can do this work with perfection and much more ease

Several years of experience working with customer service. I would love help you in your project. Thanks,

Hello client, I am a talented and dedicated writer who will go above and beyond your expectations in order to provide the best service possible in regards to your project. I possess Bachelor’s Degree in Mass Communication with a minor in linguistics and as a result I am fully capable of completing your task to perfection. For over five (5) years, I have worked on my writing skills which are the perfect level of experience for any job in my area. I am interested in long term work- I hope we can use this job to build a long term relationship. In all I do, I ensure to deliver my best or nothing at all – I believe that failure is not an option. I look forward working with you; I humbly await your reply on this task. Thank you .

Dear Sir/Madam, ***I have prior experience as a virtual assistant handling client calls and mail.*** I m a very motivated freelancer willing to do any job you provide relevant to my skills. I m currently doing my computer science undergraduate degree.I m able to work 6 hours a day. I have skills in most computer related work including ms office, graphic designing, data entry, virtual assistant, email handling, call making, internet research and project management, so I m more than happy to help you. Give me a chance to be a part in making this project a success. I will do my best to help you in what you hired me for. No of hours I can work : 30+ hours a week Thanks, Dulanga

I have more than 5 years of experiance in BPO. I believe in QUALITY & PUNCTUALITY. • Worked for TALKTALK(UK) • Worked for AIRTEL • Worked in SURVEY PROCESS