copy-paste

Please share some more details of the work. let's see what is the amount of effort required to complete the task.

I have good writing skills

 Managed Helpdesk teams with customer support/troubleshooting.  Supervised and trained team for customer support operations.  Implemented and improved user workstation tracking system.  Expanded Helpdesk service to support remote offices.  Monitored Helpdesk customer satisfaction and ratings by developing a Helpdesk survey for clients to use.  Manage Service requests, software installations, new computer setups & upgrades etc.  Tier 1 & 2 support for IT Helpdesk calls – logging problems, providing solutions including assigning problems to IT engineers or external support providers.  Communicate with users on Helpdesk Calls, procurement, installation and maintenance of IT equipment’s including Laptop, Desktops, Printers and other IT Devices.  Manage FTP, File, Print Server & Active Directory etc.  Video & Audio conference support.  Servers health reporting.  Broadcast technology QuickLink, StreamBox and Phone support.