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Discover Denver Tours Discover Denver Tours is the leading walking and bus tour operator in Denver, Colorado, USA with an opening for a reliable long-term Virtual Assistant to help with administrative and customer service tasks. This is a long-term position with steady weekly hours of 33 hours/week minimum and opportunities for optional additional hours (40+) during the busy season (April-October). General Tasks Include: Responding to customer emails and calls Assisting guests with tour bookings and pricing Responding to tour guide calls, texts and emails Invoicing/Payroll Scheduling guides Online research Lead generation by pulling requested contact information from websites Data entry Basic social media posting and scheduling Basic blog posting and scheduling Requirements Excellent written English Clear spoken with a neutral English accent (at this time we cannot accept applications from any candidates with a moderate or heavy English accent due to the nature of the local business) Reliable internet (speed test screenshot required) Detail oriented Comfortable using Google Drive/Docs/Sheets/Calendar Specific Tour Operations Support & On-Call Duties Act as the primary point of contact for guests and guides during designated on-call periods. Monitor tour start times and support operations beginning at least 30 minutes before and ending 15 minutes after tour start times. Respond to guest or guide inquiries including: Late arrivals Directions or meeting location questions Cancellations Tour logistics Guest concerns or issues Tour Coordination & Logistics Monitor all bookings and cancel all tours that do not meet minimum thresholds according to established Standard Operating Procedures (SOPs).. Communicate cancellations and alternative options to guests. Notify guides of schedule changes. Update booking platforms including but not limited to: Eventbrite Airbnb TripAdvisor / Viator GetYourGuide Free Tour Community TicketingHub Manage guest waitlists. Guide Support Serve as liaison between guides and owners. Assist with guide scheduling and onboarding. Maintain a roster of guide availability each month in Google Calendar. Track guide hours and assist with payroll preparation. Scheduling & Staffing Develop weekly and monthly tour schedules. Forecast staffing needs based on demand and bookings. Assist with recruitment and onboarding of guides. Marketing & Promotion Create and schedule social media content. Draft SEO-optimized blog content. Update website pages. Design marketing materials using both Canva and AI tools. Coordinate other tourism partnerships and promotions, as needed. Guest Experience & Quality Control Monitor guest reviews and feedback and send guest reviews and feedback to the respective guide(s). Identify trends or operational improvements. Assist with quality control tours. Maintain guest communication templates in Google Drive and Gmail. Product Development Research competitors and local tourism trends, as needed. Assist with pricing evaluation, as needed. Technology & Analytics Generate booking and attendance reports, as needed. Maintain accurate listings across booking platforms. Identify workflow improvements and automation opportunities. Administrative Support Maintain internal documentation and operational procedures. Update FAQs and internal resources, as needed. Provide backup administrative support when necessary. Hours 33-40 hours per week (33 hours guaranteed. Additional hours available April-October, should the candidate wish to earn additional income) Must be available on Saturdays and Sundays. Preferred schedule is: Thursday-Monday with Tuesdays and Wednesdays off. Must be available from 9:15 a.m.-3:45 p.m. MST (UTC−07:00), at a minimum, with preferred times of 8 a.m. - 4:15 p.m. with a 1-hour lunch break. Pay $6–$10/hour depending on experience and commensurate with average VA hourly pay for the country you are based in. Payments will be made bi-monthly via the Contractor's choice of: Wise Payoneer PayPal Application Instructions: Please send the following: [login to view URL] resume [login to view URL] to these application questions: -Please share a short paragraph about your VA experience and any work experience in the tourism/travel sector -What is your hourly rate? -Please share a date and time stamped screenshot of a speed test showing your internet speed -What is your time zone and the city and country you’re based in? -What time zone do you prefer working in (or what hours do you prefer to work using MST - Mountain standard Time - Denver, Colorado, USA [UTC−07:00])? -What tasks did/do you handle daily for the last client you worked for? -How do you organize your workday? -What do you do if you don’t understand a task? -What tools, programs, websites, software, programs, resources, etc. do you use regularly as part of your work? -Why are you looking for a new client at this time? 3. Share a link to a 1-2 minute video introduction sharing a little bit about yourself and your previous virtual assistant experience To confirm you read this entire job description, start your application with the word “Denver.” We look forward to meeting you and growing our team. Applications close: March 21, 2026 Top candidate will be contacted for interviews by: Mar 26, 2026 Desired start date: The week of March 29-April 4
Mã dự án: 40305156
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20 freelancer chào giá trung bình $8 USD/giờ cho công việc này

Hi, Denver. I’m an experienced Virtual Assistant skilled in customer support, scheduling, data entry, and Google Workspace. I’ve handled emails, bookings, and lead generation in fast-paced environments and can manage tour coordination smoothly. ✔️ Strong communication & organization ✔️ Calendar, inbox & booking management ✔️ CRM, research & social media support Rate: $7/hr Location: Pakistan (UTC+5) – available for MST hours Happy to share resume and intro video. Best regards, Hamza Nauman
$7 USD trong 40 ngày
9,2
9,2

Denver Hi, I specialize in long‑term virtual assistance with a strong background in administrative support, customer service, and operations coordination. I’ve managed client communications, scheduled staff, handled invoicing/payroll, and supported tourism and events businesses by ensuring smooth day‑to‑day logistics. My experience includes responding to customer inquiries, coordinating bookings, updating online platforms, and maintaining accurate records across Google Workspace. I’m proficient in Google Drive, Docs, Sheets, and Calendar, and I’m comfortable using booking platforms like Eventbrite and TripAdvisor. I also have experience with social media scheduling, blog posting, and lead generation through online research. In past roles, I’ve acted as the primary point of contact for both guests and staff, ensuring timely communication, resolving issues, and keeping operations aligned with SOPs. Because this role requires reliability, clear communication, and attention to detail, I’m confident I can deliver consistent support for Discover Denver Tours. My strengths in organization, customer service, and cross‑team collaboration make me a strong fit to help streamline your tour operations while enhancing guest experience. Best regards, Jessica
$10 USD trong 40 ngày
4,5
4,5

Denver. My name is Lou from the Philippines, and I’m excited to apply for the Virtual Assistant position. VA Experience: I worked as a Virtual Executive Assistant and Customer Support Specialist managing inboxes, coordinating orders, updating spreadsheets, and assisting customers across platforms like Shopify, Amazon, and eBay. I have handled Outlook emails, Shopify orders, and Meta Business Suite messages. Hourly Rate: $10/hour (negotiable) Location / Time Zone: San Jose del Monte, Bulacan, Philippines — UTC+8 Preferred Working Hours: I’m comfortable working Mountain Standard Time (MST) and can follow the preferred Thursday–Monday schedule, including weekends. Daily Tasks for Last Client: Customer email support, order processing, spreadsheet updates, social media messages, and administrative assistance. Work Organization: I prioritize tasks using lists and calendars to ensure customer inquiries and urgent tasks are handled promptly. If I Don’t Understand a Task: I review instructions first and ask for clarification to ensure accuracy. Tools I Use: Google Docs/Sheets/Calendar, Shopify, Amazon Seller Central, eBay, Meta Business Suite, Outlook, Gmail, Canva. Why I’m Looking for a New Client: I’m looking for a long-term role where I can provide reliable support and grow with the business. Thank you for your time and consideration. Warm regards, Lourgene B. Philippines
$10 USD trong 40 ngày
4,0
4,0

Denver. I have read the full project details. I have experience working as a virtual assistant handling customer communication, scheduling, data entry, research, and administrative support. I can help with guest emails and calls, booking coordination, guide scheduling, data entry, reports, social media scheduling, and maintaining organized records in Google Workspace. I am reliable, detail-oriented, and comfortable managing multiple operational tasks while ensuring guests receive quick and professional responses. Hourly rate: $6/hour Location & Time Zone: Khulna, Bangladesh (GMT+6). I can work according to MST hours (Denver time) and am available on weekends as required. Recent daily tasks for clients: • Managing emails and customer inquiries • Calendar and appointment scheduling • Data entry and spreadsheet management • Online research and lead generation • Social media posting and scheduling How I organize my workday: I use task lists, Google Calendar reminders, and spreadsheets to track tasks and deadlines to ensure accuracy and timely completion. If I don’t understand a task: I review instructions carefully and ask clarifying questions to complete the task correctly. Tools I regularly use: Google Docs, Sheets, Drive, Calendar, Gmail, Canva, Zoom, Trello, Meta Business Suite. You can see my previous work on my Freelancer profiles: https://www.freelancer.com/u/Nahid357790 I’m available 33–40 hours per week and looking for a long-term collaboration.
$6 USD trong 40 ngày
3,5
3,5

With my extensive background in website development, SaaS application development, and B2B platforms, I bring a unique set of skills to the table for your Assistant Operations Manager role at Discover Denver Tours. I understand the complexities involved in managing a tourism business and have a proven track record of streamlining operations, improving customer experience, and implementing effective strategies. As a detail-oriented individual with excellent command over written English and clear spoken communication, I am confident in my ability to fulfill the requirements of this position. I have an inherent knack for efficiency and creativity which makes me adept in several areas of this role including responding to customer queries promptly,data entry and using Google Drive. My experience as a SaaS developer has given me the ability to handle large data sets and proficiently use database management tools. I'm also comfortable leveraging social media channels(I believe,social media is integral for any business nowadays.) and generating digital content that would help market the tours effectively.. Ultimately, my goal as your Assistant Operations Manager would be to create high performance systems that deliver utmost guest satisfaction while meeting your internal goals.
$3 USD trong 40 ngày
1,3
1,3

As an experienced Virtual Assistant and Project Manager, I have a deep understanding of the various tasks and challenges that come with a position like the Assistant Operations Manager you're looking for. From managing calendars and emails to handling customer queries, I've got a formidable multitasking ability that will allow me to expertly manage the administrative and customer service tasks required in supporting your Discover Denver Tours.
$3 USD trong 40 ngày
1,0
1,0

Denver. Hi, my name is Ifeyinwa. I’ve spent the last few years working remotely as a Virtual Assistant and Customer Support Specialist, helping business owners stay organized and keep their daily operations running smoothly. My work has included managing customer emails, responding to inquiries, organizing data in Google Sheets, scheduling posts, preparing reports, and handling general administrative tasks. Although I haven’t worked directly in tourism, I’ve supported online businesses where fast responses, clear communication, and attention to detail were essential for customer satisfaction. I’m comfortable assisting with bookings, managing inboxes, coordinating schedules, and keeping information accurate across systems. Hourly rate: $8/hour Location: Lagos, Nigeria (WAT – UTC+1) Availability: I can work within your MST schedule and I’m available on weekends. Daily tasks for my last client: inbox management, responding to customer inquiries, organizing spreadsheets and documents, updating website content, research, and basic social media scheduling. How I organize my workday: I prioritize tasks with checklists and calendar blocks. If I don’t understand a task: I review instructions and ask clarifying questions. Tools: Google Docs, Sheets, Calendar, Gmail, Trello, Notion, Canva, WordPress. I’ll include my resume, speed test screenshot, and video introduction with my application.
$5 USD trong 40 ngày
0,0
0,0

Denver Hi Hiring Manager, I’m very interested in the Assistant Operations Manager role. I bring 12+ years of experience in virtual assistance, customer support, scheduling, and operations management, working with US-based clients. I have handled email/call support, bookings, calendar management, invoicing, lead generation, and data tracking, along with basic social media and content scheduling. I’m highly comfortable using Google Workspace, CRMs, booking tools, and spreadsheets to manage daily operations efficiently. I’m detail-oriented, proactive, and reliable—able to manage guest communication, guide coordination, scheduling, and issue resolution in real time. I understand the importance of quick responses and smooth operations in customer-facing businesses. I am based in India (IST) and can fully align with MST hours (8 AM – 4:15 PM MST) including weekends. I have a stable internet connection and am available for long-term commitment. Hourly Rate: $8/hour Due to word limitations, I couldn’t include my full CV, detailed answers, and video link here, but I’m happy to share everything immediately upon request. Looking forward to contributing to your team. Best regards, Subhomoy Steve
$8 USD trong 40 ngày
0,0
0,0

Denver, United States
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