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Remote Customer Service Representative (CSR) / Virtual Assistant for Removalist Business (Philippines) Location: Remote (Philippines) Type: Part-time to Full-time (20–40 hours/week, with flexibility to scale) Reports to: Business Owner Compensation: Competitive hourly rate based on experience and performance (monthly equivalent discussed). Performance bonuses and incentives available. Paid training provided. About the Role We are a growing removalist (house moving) business seeking a reliable, proactive, and customer-focused CSR based in the Philippines. You will be the main point of contact for customers, manage move inquiries and bookings, coordinate with our team of subcontractors, and help grow the business by identifying new opportunities online. This is a key role that combines excellent customer service with proactive outreach to support smooth operations and business growth. Key Responsibilities Customer Service & Operations: • Handle inbound calls, texts, emails, and customer inquiries in a professional, friendly, and efficient manner. • Qualify leads, provide service information, and assist with booking moves. • Schedule and coordinate jobs using our CRM system, working closely with subcontractors for execution. • Follow up with customers for confirmations, updates, feedback, and reviews. • Manage administrative tasks, including updating records in the CRM and ensuring accurate job details. • Resolve customer issues promptly and professionally. Proactive Business Development: • Search for additional job opportunities on relevant websites, load boards, and classified platforms (e.g., TruckIt and similar sites). • Make outbound calls or send messages to secure potential moves and fill the schedule. • Research and contact potential clients or partners (such as real estate agents or property managers) for ongoing opportunities. Other Duties: • Collaborate with the owner on improving processes and workflows. • Use tools such as our CRM, communication apps, VoIP phone system, and shared documents effectively. • Maintain high standards of accuracy, reliability, and customer satisfaction. • Assist with other tasks as needed to support daily operations. Requirements • Excellent English communication skills (both spoken and written) with a clear, professional phone manner. • Prior experience in customer service, call center, appointment setting, or virtual assisting (1+ years preferred). • Comfortable making outbound calls, handling objections, and prospecting for opportunities. • Tech-savvy and quick learner, especially with CRM systems and online tools. • Reliable high-speed internet, quiet workspace, and a good headset for calls. • Self-motivated, organized, detail-oriented, and able to work independently. • Availability to align with Australian business hours. (This is a must) • Honest, trustworthy, and committed to a long-term role. Nice-to-Haves: • Experience in logistics, moving, or home services industries. • Familiarity with load boards or online classifieds. What We Offer • Flexible working arrangement with potential to grow into full-time. • Comprehensive paid training on our systems, processes, and tools. • Performance incentives and opportunities for increased responsibility and compensation. • Supportive environment where your contributions directly impact business success. How to Apply Please submit your application including: • Updated resume or CV. • A short voice recording (30–60 seconds) introducing yourself and explaining why you are a good fit. • Examples of relevant experience particularly in customer service or outbound communication. • Your expected hourly rate and preferred weekly hours. This role is part of a test phase for our growing business. Comprehensive training will be provided to ensure success in this role. We're looking for motivated candidates ready to grow with us.
Project ID: 40525359
16 proposals
Active 22 secs ago
Location: Philippines
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Hi, I have experience as a Virtual Assistant, Administrative Assistant, and Customer Service Representative. Previously, I worked for a BPO company providing customer service and technical support for international telecommunications brands, including TracFone and SafeLink. In this role, I handled inbound customer inquiries, resolved issues, provided technical assistance, and maintained a professional and customer-focused approach in a fast-paced environment. My background also includes handling inbound and outbound calls, responding to emails, scheduling appointments, managing data, following up with clients, and maintaining accurate records. I am comfortable using CRM systems and other online tools and can quickly learn new processes and systems. I enjoy helping customers, coordinating schedules, and ensuring operations run smoothly. I am confident in communicating with customers over the phone, handling inquiries professionally, and supporting business growth through proactive outreach and follow-up. I am available Monday to Friday, 8:00 AM to 5:00 PM Australian time, and I have a reliable internet connection, quiet workspace, and professional headset for calls. You may view my CV here: [login to view URL] Thank you for your time and consideration. I would welcome the opportunity to discuss how my skills and experience can contribute to your team. Kind regards, Shiela
$12 USD in 1 day
5.6
5.6
16 freelancers are bidding on average $12 USD/hour for this job

Hi there, I'm Alondra from Philippines. With over six years of expertise in accounting, bookkeeping, tax, regulatory compliance, and financial operations, I am seeking a part-time role to leverage my diverse background. I am currently dedicated to my final review for the October 2026 CPA Licensure Examination and am looking for a dynamic team where I can contribute high-level support in a flexible capacity.
$12 USD in 40 days
5.5
5.5

Hi, Your project immediately caught my attention because I already have nearly four years of hands-on experience working remotely for a moving company. In my current role, I handle customer inquiries through phone, email, and chat, schedule moves, coordinate with crews, manage bookings, follow up with customers, and keep everything organized to ensure smooth operations. I'm comfortable using CRMs, handling multiple tasks at once, and providing friendly, professional customer service. I'm also confident making outbound calls and building strong relationships with customers. I'm reliable, quick to learn, and can easily adapt to Australian business hours. Since I already understand how the removalist industry works, I can contribute with minimal ramp-up while still being eager to learn your systems and processes. I'm looking for a long-term opportunity where I can grow with the business, and I believe I'd be a valuable addition to your team. My expected rate is $12 USD/hour, and I'm available for 40 hours per week. I look forward to hearing from you! Best regards, Peachy,
$12 USD in 40 days
2.6
2.6

Hello, I am interested in this opportunity and believe I am a strong fit for the role. I have 7+ years of experience in customer service, sales, appointment setting, and administrative support. I am experienced in handling inbound/outbound calls, CRM management, scheduling, and customer support. I am available during Australian business hours, have a reliable home office setup, and am looking for a long-term opportunity. My bid rate is $10 USD per hour. I appreciate your consideration. Best regards, James Lou Codilla
$8 USD in 40 days
0.0
0.0

Hi, I am very interested in the Remote Customer Service Representative / Virtual Assistant position. I have experience in customer service, administrative support, and handling communications through email, chat, and phone. I am confident in my ability to provide professional customer support while helping keep operations organized and efficient. I am comfortable handling inbound and outbound communications, scheduling appointments, updating CRM records, following up with customers, and assisting with day-to-day administrative tasks. I am a quick learner, highly organized, and able to work independently while maintaining attention to detail. I have reliable internet, a dedicated workspace, and I am available to work during Australian business hours. I am committed to providing excellent customer service, building positive customer relationships, and supporting business growth through proactive communication and lead follow-up. I am looking for a long-term opportunity where I can grow with the company and contribute to its success. My hourly rate is flexible and open for discussion based on responsibilities and training requirements. Thank you for your time and consideration. I would welcome the opportunity to discuss how I can support your team. Best regards, Rielle
$12 USD in 40 days
0.0
0.0

Hi, My name is Jaimerie Marcos from Philippines, and I have over 8 years of professional experience in customer service, sales, technical support, and virtual assistance. Throughout my career, I have worked with different companies and clients, providing high-quality support through phone, email, chat, and virtual platforms. One of my most valuable experiences was working with iQor Inc., where I handled customer service through email and chat support. In this role, I developed strong problem-solving skills, empathy, active listening, and the ability to resolve customer concerns efficiently while maintaining a positive customer experience. In my freelance career, I have continued to strengthen my customer service skills by assisting clients with customer inquiries, appointment scheduling, lead generation, and account management. I am experienced in handling difficult situations professionally, finding solutions quickly, and ensuring customers feel heard and valued. My greatest strengths are my excellent communication skills, patience, empathy, attention to detail, adaptability, and ability to build positive relationships with customers. I understand that great customer service is not only about solving problems but also about creating a positive experience that builds trust and loyalty. I am excited about the opportunity to contribute and grow within your company. Hope to hear from you soon! Thank you.
$10 USD in 40 days
0.0
0.0

Hi, I would love to be part of your team. I have over 8 years of experience in customer service, virtual assistance, appointment setting, and administrative support. I’ve handled inbound calls, emails, chat support, CRM management, scheduling, and customer follow-ups while maintaining accurate records and providing excellent service. I am organized, detail-oriented, and comfortable working in fast-paced environments. I’m confident I can help manage your daily operations, support your customers professionally, and contribute to your business growth. I look forward to discussing how I can add value to your team. Thank you for your time and consideration! Best regards, Erika L. Moraleja
$8 USD in 40 days
0.0
0.0

Hi! I'm interested in your CSR/VA role. I have 10+ years of experience in customer support, client success, and operations. My background includes handling customer inquiries and escalations, coordinating with multiple stakeholders, maintaining CRM records, improving processes, and supporting enterprise clients. While I don't have a formal VA title, many of my responsibilities closely align with customer service and virtual assistant work. I'm highly trainable, quick to learn new systems and processes, and available during Australian business hours. Relevant experience: • Customer service and issue resolution • CRM management and documentation • Cross-functional coordination and scheduling • Outbound communication with clients and stakeholders • Process improvement and operational support Expected rate: $12/hour Preferred hours: 20-40 hours per week I would also appreciate learning more about your business. Would you be able to share your company name, website, or official business page? I'd love to learn more about your services and how I can best support your team. Thank you.
$12 USD in 40 days
0.0
0.0

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