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We are a refrigerated freight brokerage looking for an experienced automation developer to integrate Tai TMS with Zapier, Microsoft 365/Outlook, and AI. The goal is to automate our email-based appointment scheduling process while keeping dispatchers in control of routing and logistical decisions. Tai will remain the primary operating interface. **Project Deliverables:** * Integrate Tai TMS with Zapier and Microsoft 365/Outlook * Trigger appointment requests based on dispatcher-entered appointment times in Tai * Automatically send and monitor appointment-request emails * Use AI to interpret receiver responses, appointment times, and confirmation numbers * Automatically handle responses within predefined scheduling tolerances * Route exceptions back to dispatchers for human decisions * Write confirmed appointments and confirmation numbers back to the correct stop in Tai * Support multi-stop appointment workflows * Prevent duplicate requests and maintain basic workflow/error logging * Test, document, and hand off the completed automation **Phase 1 Acceptance Criteria:** Phase 1 will be considered complete when the system can successfully demonstrate an end-to-end appointment workflow on test shipments: * Dispatcher enters a requested appointment time for a specific stop in Tai * Automation correctly identifies the shipment and specific stop * Appointment request is automatically sent through Microsoft 365/Outlook with the correct shipment information * Receiver email response is automatically matched to the correct shipment and stop * AI accurately extracts the appointment date/time and confirmation number when provided * Appointment offers within ±60 minutes of the dispatcher-requested time can be handled automatically * Offers outside the ±60-minute tolerance are routed to the dispatcher for approval rather than automatically accepted * Ambiguous, missing, or unrecognized responses are escalated for human review * Confirmed appointment time and confirmation/reference information are written back to the correct Tai shipment/stop * Multi-stop shipments can progress through the appointment workflow without confusing stops or email threads * Duplicate appointment requests and duplicate processing are prevented * Failed automations are logged and surfaced rather than silently failing * The completed workflow is tested successfully using representative multi-stop refrigerated shipments * All Zapier workflows, integrations, documentation, and configuration are handed over to us with full ownership and administrative access The system should be designed so it can later expand into additional freight automation, including after-hours operations and payment/lumper workflows. Experience with APIs, webhooks, Zapier, Microsoft 365, AI automation, and system integrations is preferred. Transportation/logistics or TMS experience is a plus. **To Apply:** Please provide a brief description of how you would approach the integration, examples of similar API/Zapier/Microsoft 365 automation projects you have completed, your estimated timeline, and a fixed-price quote for Phase 1. Please begin your application with **“TAI AUTOMATION”** so we know you have reviewed the project requirements. We are interested in establishing an ongoing relationship with the right developer for additional automation projects after Phase 1 is successfully completed.
Project ID: 40725349
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98 freelancers are bidding on average $2,103 USD for this job

Hello!, This is James from Hollywood... I build automation for operations-heavy teams, and a refrigerated freight brokerage is exactly the kind of business where the right workflows can cut a lot of manual work and missed handoffs. The main pain point here is usually scattered data across email, spreadsheets, Microsoft 365, and internal follow-ups. My approach would be: 1) map your current process end to end 2) identify repetitive tasks and decision points 3) automate in phases 4) test with real scenarios 5) refine it so it’s reliable, not just “working once” I can integrate APIs, Zapier, Microsoft 365, and AI automation to speed up updates, improve internal routing, and reduce human error. If an AI chatbot or internal assistant helps, I’ll build it around your actual workflow, not as a gimmick. Relevant work: - logistics dispatch automation for a regional carrier - internal ops system using Zapier and Microsoft 365 - AI support assistant for a service business - data sync pipeline connecting CRM, email, and reporting Quick questions: 1) What are the biggest bottlenecks right now? 2) Which systems should connect first? 3) Do you want one central workflow or phased automations? If you want, I can map the fastest ROI path and show you exactly where to start.
$2,400 USD in 8 days
6.4
6.4

TAI AUTOMATION Hi there, I have read the project details and got that you are looking for an automation developer to connect Tai TMS, Zapier, Microsoft 365/Outlook, and AI into a reliable appointment workflow while keeping dispatchers in control of exceptions and routing decisions. I’d design Phase 1 around a shipment/stop-level workflow: dispatcher-entered appointment data in Tai triggers Zapier, the correct stop is identified, Outlook sends the request, and incoming replies are matched back to the same shipment and email thread. AI would extract proposed appointment times and confirmation numbers, apply the ±60-minute tolerance automatically, and route anything ambiguous, outside tolerance, or incomplete to a dispatcher. I’ll add idempotency checks, multi-stop tracking, retries, structured logging, and controlled write-backs to Tai so failures never silently disappear. I have hands-on experience building API/webhook automations with Zapier, n8n, Microsoft services, OpenAI/Claude, conditional logic, validation, and human-in-the-loop workflows. For Phase 1, I estimate 7–10 business days and a fixed price of $1,500–$2,000, depending on Tai’s available API/webhook capabilities. I am open to signing an NDA for ensuring confidentiality and ready to start the project immediately. I’ll be available as per your timezone. Best Regards, Unsa Alam
$1,500 USD in 3 days
5.9
5.9

Hello, Artur G from Warsaw, Poland here. TAI AUTOMATION: You need an AI workflow that connects Tai TMS, Zapier, Microsoft 365/Outlook and receiver emails to automate appointment scheduling while keeping dispatchers in control of exceptions. What usually matters here is matching every email response to the correct shipment stop. I would use strict identifiers and workflow state tracking so multi-stop loads do not mix threads, then apply AI extraction only where structured rules cannot handle the response. My AI-Powered Modular Proposal Engine work used AI automation to turn complex ideas into a working prototype: https://www.freelancer.com/projects/ai-content-creation/Powered-Modular-Proposal-Engine I would map Tai's API or webhook options first, build the Zapier and Outlook flow, then add validation, tolerance rules, logging and handover documentation. The figure and timeline are in the bid as requested. A few details to better understand the scope: Q1 - Does Tai TMS already provide API access or webhook events for shipment and stop updates? Q2 - Are receiver email responses mostly free text, or do they follow a consistent format today? Q3 - Which Microsoft 365 permissions and admin access will be available for the integration? Happy to go through the approach in more detail. Looking forward to working with you.
$1,850 USD in 20 days
5.9
5.9

⭐⭐⭐⭐⭐ Automate Appointment Scheduling with Tai TMS and AI Integration ❇️ Hi My Friend, I hope you are doing well. I've reviewed your project requirements and see you are looking for an automation developer for Tai TMS integration. You don't need to look any further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for automation in logistics. I will create a seamless integration with Zapier and Microsoft 365 to enhance your appointment scheduling process while keeping dispatchers in control. ➡️ Why Me? I can easily handle your Tai TMS integration as I have 5 years of experience in automation development, focusing on APIs, webhooks, and email workflows. My expertise includes Microsoft 365 integration, AI automation, and system integrations. Additionally, I have a strong grip on logistics and transportation processes, ensuring a smooth workflow for your project. ➡️ Let's have a quick chat to discuss your project in detail. I can provide samples of my previous work to showcase my capabilities. I look forward to discussing this with you! ➡️ Skills & Experience: ✅ API Integration ✅ Microsoft 365 ✅ Zapier Automation ✅ AI Automation ✅ Email Workflow Management ✅ Data Handling ✅ System Integration ✅ Error Logging ✅ Workflow Optimization ✅ Project Documentation ✅ Testing & Quality Assurance ✅ Logistics & Transportation Waiting for your response! Best Regards, Zohaib
$1,800 USD in 2 days
6.1
6.1

TAI AUTOMATION I would keep Tai as the system of record and use AI only for interpreting receiver emails, not for making uncontrolled logistics decisions. My workflow would be Tai webhook/API → Zapier orchestration → Microsoft 365/Outlook → AI structured extraction → deterministic scheduling rules → Tai write-back. Each appointment request would be correlated to a specific shipment + stop + request ID, so multi-stop loads and long email threads cannot update the wrong stop. Incoming replies would be parsed for proposed date/time, confirmation number and intent. Offers within ±60 minutes would follow the approved automatic path; anything outside tolerance, ambiguous or incomplete would go to the dispatcher. I’ll also implement idempotency so duplicate Tai events or Outlook messages cannot resend or process an appointment twice. Phase 1 includes integration, testing on representative multi-stop loads, error logging, documentation and full handover. I can start immediately after award and access to the Tai test/API environment and Microsoft 365 tenant.
$2,250 USD in 23 days
4.8
4.8

TAI AUTOMATION The hard part here is not sending emails from Tai—it is reliably matching receiver replies back to the correct shipment/stop, handling ±60 minute tolerance logic, and escalating edge cases without creating duplicate actions. I’d build Phase 1 around a clear event flow: Tai trigger/webhook or polling layer, Zapier orchestration, Outlook message tracking, AI extraction for date/time + confirmation numbers, then controlled write-back to the correct stop in Tai with logging at each step. I’ve worked on API/Zapier/Microsoft 365 automations where the real value was in exception handling, thread matching, and keeping humans in control instead of over-automating fragile decisions. For a logistics workflow like this, I’d keep Tai as the source of truth and make the automation conservative—auto-process only when confidence and tolerance rules are met, otherwise route to dispatch cleanly. A small plus I’d include is handoff-ready documentation so your team can expand this later into after-hours and payment workflows. - Does Tai expose the needed shipment/stop update actions via API or webhook, or would part of this require a custom middleware layer? - Are receiver replies usually staying in the same email thread, or do you often get fresh replies/forwards from different contacts? - Do you already have representative test shipments and sample receiver responses we can use for training/validation?
$2,300 USD in 7 days
4.1
4.1

Hi there! You need to automate appointment scheduling across Tai TMS, Outlook, Zapier, and AI while keeping dispatchers in control of exceptions. The key challenge is reliably matching emails to the correct shipment and stop without creating duplicate requests or incorrect appointments. I have experience with API integrations, Zapier, Microsoft 365, webhooks, AI automation, workflow design, and error handling. I can build structured automations where AI extracts appointment details while business rules control what can be accepted automatically. I will connect Tai with Zapier and Microsoft 365, trigger requests from dispatcher-entered times, and track receiver responses. AI will extract appointment dates, times, and confirmation numbers, while the ±60-minute rule determines automatic handling versus dispatcher review. I will also add shipment/stop matching, multi-stop support, duplicate prevention, logging, exception handling, testing, and complete handover documentation. check our work https://www.freelancer.com/u/ayesha86664 Can you provide the Tai API documentation and confirm how shipment and stop IDs are exposed? Let me know if you’re interested & we can discuss it. Best Regards Ayesha
$1,500 USD in 4 days
4.3
4.3

**TAI AUTOMATION** I’ve built similar appointment automation systems for logistics providers using Zapier, Outlook, and AI, so this is right in my wheelhouse. I’ll set up the Tai TMS webhook triggers to capture dispatcher inputs, then configure Zapier to format and send appointment requests via Outlook. For AI processing, I’ll integrate a lightweight NLP service (like Azure or custom regex) to parse responses, validate time windows (±60 minutes), and route exceptions. Confirmed appointments will sync back to Tai via its API. All workflows will include deduplication checks and error logging. I’ll test with multi-stop shipments and hand off full admin access to your team. I can start immediately. Thanks, Andrii.
$2,250 USD in 30 days
3.9
3.9

TAI AUTOMATION Hi! This is an integration we're well-positioned to handle — and the acceptance criteria are specific enough that there's a real target to build toward, which makes for a cleaner engagement. Before finalizing scope, one thing I need to understand: what does Tai's API or webhook support look like for your account? Specifically, can it fire an outbound event when a dispatcher saves an appointment time, and does it expose a write endpoint for pushing confirmed appointments back to a stop? If Tai requires polling rather than event-driven triggers, the architecture shifts — not a dealbreaker, but it changes how we handle timing and deduplication, which sits at the center of several of your acceptance criteria. On how we'd build it: Zapier orchestrates the flow — triggering on the Tai event, sending through Microsoft 365/Outlook via the Graph API, and matching inbound replies to the correct shipment and stop. For multi-stop shipments, thread tracking needs to be keyed to a stop-level identifier from day one so replies never land on the wrong leg. The AI layer handles response parsing — extracting appointment time and confirmation number, applying the ±60-minute tolerance, and escalating anything ambiguous to the dispatcher. The write-back to Tai and the escalation path are what make the system actually useful. Error logging and duplicate prevention we treat as first-class requirements throughout, not a final pass. Gustavo & the DoTheCode team
$1,980 USD in 25 days
3.9
3.9

TAI AUTOMATION I can integrate Tai TMS with Zapier Microsoft 365 Outlook and AI for automated appointment scheduling I have experience with APIs webhooks email automation AI workflows and multi step integrations with proper duplicate prevention and error handling I can handle shipment and stop matching response processing tolerance checks dispatcher escalation and writing confirmed appointments back to Tai I can provide a fixed price for Phase 1 after reviewing the Tai API requirements
$2,250 USD in 7 days
3.4
3.4

With my broad range of skills, focused vision, and proficiency in API, Zapier, and Microsoft 365 integration as well as wide experience in AI automation, I am confident that I can meaningfully contribute towards **industrializing your refrigerated freight brokerage's internal operations**. My mastery in these domains is evident from the projects I've successfully delivered that mirror the needs of your enterprise. Moreover, my proficiency extends into carefully orchestrating complex processes whilst maintaining clarity and accountability. Throughout this project, **I will ensure a meticulous integration of Tai TMS with Zapier and Microsoft 365/Outlook**. I'm acutely aware that this automation must not only have the capability to schedule appointments but also efficiently handle receiver responses; an area I've excelled in through my use of AI to interpret these responses accurately. If given the chance to work with you on this project, I plan on implementing an integration that doesn't just fulfill phase 1 requirements but also aligns organically with your envisioned future expansions into after-hours operations and payment/lumper workflows. With my reasonable time estimation and flexible pricing quote for Phase 1 indicating transparency from my side while considering your preferences for a long-term association from inception till successful completion
$1,500 USD in 7 days
2.6
2.6

TAI AUTOMATION Hi, I’m Mayank, a full-stack AI/automation developer with 12+ years of experience. I can connect Tai TMS, Zapier, Microsoft 365/Outlook and AI with Tai remaining the source of truth. I’d build the workflow around shipment/stop matching, automated appointment emails, AI response extraction, ±60-minute approval rules, duplicate prevention, exception routing, multi-stop handling, logging, and writing confirmations back into Tai. I’ve built API integrations and n8n/Zapier/AI automations using OpenAI, Claude and webhooks. I’d start by reviewing Tai’s API/webhook capabilities and your Outlook workflow, then build and test Phase 1 end-to-end. Estimated timeline: 2–3 weeks, subject to Tai API access. Fixed Phase 1 pricing can be confirmed after reviewing the API documentation. Thankx
$1,500 USD in 7 days
2.4
2.4

TAI AUTOMATION Hi, The core challenge is keeping your dispatchers in control while removing manual email back-and-forth. You need Tai as the single source of truth, with appointment requests flowing out automatically and responses flowing back in without creating confusion across multi-stop shipments. I'd build a Zapier workflow triggered by dispatcher actions in Tai, using webhooks to catch appointment entries. The workflow sends emails through Microsoft 365 with embedded shipment and stop identifiers, then monitors replies. I'd use GPT via API to extract appointment times and confirmation numbers from unstructured responses, then validate them against your tolerance window before auto-confirming or escalating to the dispatcher. The main risk is email threading and duplicate processing. I'd prevent this by storing message IDs and shipment-stop pairs in a database, checking before sending or processing any response. This ensures multi-stop workflows don't cross wires. Failed automations get logged to a shared sheet so nothing silently fails. I'd test Phase 1 end-to-end on your test shipments before handoff, document the configuration, and set up admin access for your team. This gives you a maintainable system ready to expand into lumper workflows and after-hours operations later. Timeline: 3–4 weeks. Fixed price for Phase 1: $4,500. I can start immediately. Thanks, Felix.
$1,500 USD in 15 days
0.0
0.0

Hi there! TAI AUTOMATION – Streamlining your appointment scheduling process is at the core of this project. I understand the importance of integrating Tai TMS with Zapier and Microsoft 365 to automate appointment requests, interpret receiver responses using AI, and maintain dispatcher oversight for routing and exceptions. With extensive experience in API integrations, Zapier, Microsoft 365, and AI-powered automation (including similar logistics and TMS projects), I would approach this by first mapping Tai’s API endpoints to trigger and capture relevant appointment data. I’d then configure Zapier workflows to handle appointment requests, monitor responses via Outlook, and use AI/NLP models to extract confirmations and times. Exception handling logic would ensure out-of-tolerance or ambiguous replies are escalated to dispatchers, while all updates are written back to the correct Tai stop. I’ll ensure robust error handling, workflow logging, and support for multi-stop loads to prevent duplicates and confusion. Can you share details about Tai TMS’s API/webhook capabilities and any specific requirements for multi-stop workflows? Are there preferred AI tools or models for interpreting email responses, or should I recommend proven solutions? Best Regards, George
$1,500 USD in 20 days
0.0
0.0

TAI AUTOMATION — Hi, we can integrate Tai TMS with Zapier, Microsoft 365/Outlook, and AI to automate appointment requests, response processing, ±60-minute scheduling rules, exception handling, multi-stop workflows, and write-backs to the correct stop. We’ll include duplicate prevention, error logging, testing, documentation, and full handoff. Our team has 9+ years of software development experience and can start immediately.
$1,600 USD in 7 days
0.0
0.0

TAI AUTOMATION Hi there, this project is a strong match for my experience with API integrations, Microsoft 365, workflow automation, and AI-driven business processes. I would approach Phase 1 by first mapping Tai’s API/webhook capabilities and appointment/stop data, then building the workflow around the dispatcher-entered appointment time. Zapier and Microsoft 365/Outlook would manage outbound requests and incoming responses, while AI would extract appointment dates, times, confirmation numbers, and other relevant details. The automation would apply your ±60-minute rule: acceptable responses can be processed automatically, while out-of-range, ambiguous, or missing information is routed to the dispatcher for approval. I would also build shipment/stop-level matching, multi-stop handling, duplicate prevention, idempotent processing, error logging, and reliable write-back to the correct Tai stop. I have hands-on experience with API integrations, OAuth, webhooks, Microsoft 365/Graph, Power Automate, data mapping, error handling, and AI workflows that convert unstructured information into structured business actions. I can start immediately. Once I review Tai’s API documentation and your test workflow, I can confirm the Phase 1 timeline and fixed-price scope. If you can share Tai’s API/webhook documentation, I can identify any integration constraints before development begins. Looking forward to hearing back from you soon. Regards, Vinita
$2,250 USD in 7 days
0.0
0.0

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