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I’m ready to introduce an AI-driven customer-support layer inside my SaaS platform [login to view URL] and need a specialist who can architect, train, and deploy a set of cooperating agents that handle live-chat conversations end-to-end. The goal is to move beyond simple keyword replies and deliver responses that show genuine contextual understanding while still keeping the system lightweight and maintainable. Here’s the current environment: the application is built on a typical React front-end with a Node/Express API and a PostgreSQL database. You’ll plug your solution into our existing WebSocket-based chat widget, so familiarity with real-time messaging workflows is important. I’m open to frameworks such as LangChain, Rasa, or a custom orchestration layer on top of OpenAI/Anthropic models—as long as the final solution lets multiple specialized agents collaborate (e.g., intent detection, knowledge retrieval, escalation) before a single answer is sent back to the user. Key deliverables • Agent architecture diagram and tech stack decision rationale • Working multi-agent backend (containerised) integrated with our live-chat endpoint • Training pipelines and prompts achieving moderate contextual understanding (70 %+ accuracy on our sample set) • Admin console or API routes to review, retrain, and update each agent independently • Deployment guide and hand-off session Acceptance will be based on: seamless connection to our chat widget, response latency under two seconds for 95 % of requests, and successful handling of at least 80 % of typical support scenarios in our test suite without human takeover. If you have solid, recent experience launching conversational AI in production and can iterate quickly alongside our dev team, I’d love to see how you’d tackle this.
Project ID: 40537097
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230 freelancers are bidding on average $2,012 USD for this job

⭐️⭐️⭐️ AI Multi-Agent Customer Support System for SaaS Platform with Real-Time Chat Integration ⭐️⭐️⭐️ Hello, I checked your requirements and understand that you want to integrate an AI-powered multi-agent customer support system into your existing React, Node.js, and PostgreSQL SaaS platform, enabling intelligent, context-aware live chat with specialized agents collaborating seamlessly. Main Features: * Multi-agent AI architecture * Intent detection agent * Knowledge retrieval agent * Context-aware conversation handling * Escalation and fallback agent * Real-time WebSocket chat integration * OpenAI/Anthropic/LangChain-compatible orchestration * Conversation memory and context management * Admin panel for agent management * Independent prompt and knowledge updates * Training and retraining pipelines Let’s chat… Thanks
$2,250 USD in 7 days
9.6
9.6

Hi, I've built multi-agent AI systems for SaaS platforms before — this is exactly what we do. I noticed you're integrating this into an existing platform, which means we need to handle API architecture carefully and avoid disrupting your current flow. We have experience with Node.js + AI agents, plus database integration (MongoDB, PostgreSQL). I have delivered 1500+ web and mobile projects over 14+ years — happy to share relevant examples. Let's talk through your current stack and timeline. Thanks, Hasan
$1,500 USD in 60 days
8.7
8.7

Hi there, I reviewed FreelancerAI and this is exactly the kind of AI automation project I work on. Rather than building a simple chatbot, I can help you create a true multi-agent architecture where separate agents handle intent detection, knowledge retrieval, conversation management, escalation logic, and response generation before sending a final answer back to the user. My approach would be to integrate the AI layer directly into your existing React + Node/Express + PostgreSQL stack, connect it with your WebSocket chat system, and build a modular backend where each agent can be updated, retrained, and managed independently. I would also provide admin APIs for prompt management, knowledge updates, conversation review, and performance monitoring. For the tech stack, I would recommend LangChain/LangGraph with OpenAI or Anthropic models, vector search for knowledge retrieval, and Dockerized deployment for easy scaling and maintenance. I have a few questions regarding your current support volume, knowledge base structure, escalation workflow, and expected AI responsibilities, so I would request to connect once. After reviewing those details, I can share the complete agent architecture and implementation roadmap. Thanks, Rahul A.
$2,000 USD in 21 days
8.6
8.6

Multi-Agent AI | LangChain | OpenAI | Node.js Hello, I have extensive experience building AI-powered platforms, agent workflows, and LLM integrations, and your requirement for a true multi-agent customer support system is exactly the kind of architecture I enjoy working on. I can help you design and deploy a production-ready multi-agent architecture where specialized agents handle intent classification, knowledge retrieval, context management, escalation, and response generation before returning a final answer to the user. A few questions: 1. Do you already have a knowledge base, documentation, or support tickets available for training? 2. Are you planning to use OpenAI, Anthropic, or are you open to recommendations? 3. Will human-agent takeover functionality be required in phase one? I can start immediately and work closely with your development team to deliver a scalable AI support layer that feels natural, accurate, and maintainable. Best Regards Purnima
$2,250 USD in 20 days
8.1
8.1

Hi With your need for a multi-agent chat automation within your SaaS platform, my team and I bring years of experience and expertise that can be invaluable to the successful completion of this project. We have worked extensively with various development frameworks such as LangChain, Rasa and OpenAI/Anthropic models to create intelligent systems. Additionally, we have in-depth knowledge about React, WebSocket-based chat widgets, and node.js development essential for integrating your live-chat endpoint. Regarding AI capabilities, we have a strong portfolio dealing with real-time messaging workflows, intent detection and knowledge retrieval systems which will be fundamental to creating an AI-driven customer-support layer tailored to meet your needs. Our tech stack decision making is always conscious of ensuring lightweight yet easily maintainable solutions and we offer seamless connections that minimize response latency to just a few seconds for the majority of requests. I believe our greatest asset is our problem-solving approach. This project requires collaboration alongside your development team and we deliver quick iterations while maintaining high accuracy levels (at least 70% on sample sets). Our architecture diagrams are detailed yet user-friendly, fully empowering you with easy-to-use admin consoles and reiterated training pipelines. Thanks....
$2,500 USD in 25 days
7.9
7.9

Hi, I've read your brief — "Multi-Agent Chat Automation". This is squarely our wheelhouse at Global IT Vision: AI + automation — our FOXAF CRM is AI-first, so LLM features, chatbots, RAG and workflow automations are squarely our wheelhouse. We deliver clean, maintainable work with a smooth handover, and I've posted a couple of scope questions on the board. Could we do a quick call to align on the details? — Muhammad Idrees / Global IT Vision Pvt. Ltd
$2,250 USD in 21 days
8.1
8.1

⭐⭐⭐⭐⭐ Build AI-Driven Customer Support for Your SaaS Platform ❇️ Hi My Friend, I hope you are doing well. I reviewed your project details and see you are looking for an AI specialist to create a customer support layer. You don’t need to look any further; Zohaib is here to help you! My team has completed over 50 similar projects for AI-driven solutions. I will develop a multi-agent system that understands context and interacts seamlessly through your chat widget. ➡️ Why Me? I have 5 years of experience in building AI solutions, focusing on customer support and chatbots. My skills include training AI models, real-time messaging, and integrating with various frameworks. I also have a strong grip on React, Node.js, and PostgreSQL, ensuring a smooth integration with your existing system. ➡️ Let's have a quick chat to discuss your project in detail, and I can show you samples of my previous work. I look forward to our conversation! ➡️ Skills & Experience: ✅ AI Model Training ✅ Customer Support Automation ✅ React Development ✅ Node.js ✅ PostgreSQL ✅ Real-time Messaging ✅ Multi-Agent Systems ✅ API Integration ✅ Deployment Strategies ✅ System Architecture ✅ Performance Optimization ✅ User Interface Design Waiting for your response! Best Regards, Zohaib
$1,800 USD in 2 days
7.8
7.8

Hello, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, NoSQL Couch & Mongo, Node.js, PostgreSQL, AngularJS, AI Chatbot Development, AI Development, AI Agents Please come over chat and discuss your requirement in a detailed way. Regards
$2,400 USD in 7 days
7.2
7.2

Hello, I have carefully reviewed your requirements for the Multi-Agent Chat Automation platform and fully understand the objective of building an AI-powered customer support system that integrates seamlessly with your existing SaaS application while delivering contextual, accurate, and low-latency responses. I am a professional AI and Full-Stack Developer with 10+ years of experience in LLM integrations, conversational AI, multi-agent systems, Node.js, React, PostgreSQL, and real-time chat applications. I can design and implement a scalable multi-agent architecture where specialized agents handle intent detection, knowledge retrieval, context management, escalation workflows, and response generation while integrating directly with your existing WebSocket-based chat infrastructure. The solution will include agent orchestration, LLM integration, knowledge retrieval pipelines, admin controls for agent management, training and prompt optimization, API integration, performance monitoring, containerized deployment, testing, and complete documentation. I am offering 2 years of free ongoing support and complete source code ownership upon delivery, including post-launch maintenance, enhancements, and technical assistance. I look forward to your positive response. Thanks.
$1,500 USD in 20 days
7.5
7.5

Hi, I can architect and deploy a production-ready multi-agent AI customer-support layer for your React, Node/Express, PostgreSQL, and WebSocket-based SaaS platform. The main technical challenge is coordinating intent detection, knowledge retrieval, escalation logic, and response generation quickly enough to feel natural in live chat. I can solve this with a lightweight orchestration layer using OpenAI/Anthropic models, LangChain or a custom agent router, vector-based RAG, prompt/version management, and containerized Node.js services. The system can plug into your existing chat endpoint and return one final response after multiple specialized agents collaborate behind the scenes. I can also design the agent architecture diagram, training/evaluation workflow, prompt pipelines, retraining routes, and admin review APIs for improving each agent independently. For contextual accuracy, I can build a test-set evaluation process that measures intent match, retrieval quality, escalation decisions, and final answer usefulness. I will prioritize low-latency responses, safe fallback handling, conversation memory, human takeover triggers, and clean logging for debugging production chat behavior. The final solution will be maintainable, scalable, and aligned with your acceptance goals for live-chat integration, response speed, and support scenario coverage. Thanks, Hercules
$3,000 USD in 15 days
7.4
7.4

Your existing React + Node/Express + PostgreSQL/WebSocket setup is a good base for a focused multi-agent support layer. The key is not just prompting; it is orchestration, latency control, evaluation, and admin visibility so the system can be maintained after launch. I’d design specialized agents for intent detection, retrieval/context assembly, escalation rules, and final response generation, then expose them through a containerised backend connected to your live-chat endpoint. I’d keep the framework choice practical: LangChain/Rasa/custom orchestration depending on your knowledge sources, latency budget, and retraining workflow. Deliverables would include architecture diagram, stack rationale, prompts/training pipeline, admin/API review routes, WebSocket integration, test set evaluation, deployment docs, and handoff. I can start by reviewing your current chat payloads and sample support scenarios, then ship a measurable prototype against the 2s/80% acceptance targets.
$3,000 USD in 21 days
7.5
7.5

Hello, I've reviewed your requirements and would be excited to help integrate a production-ready multi-agent AI support system into FreelancerAI. Your existing React + Node/Express + PostgreSQL architecture provides an excellent foundation for building a scalable conversational AI layer. Our team has extensive experience developing AI-powered SaaS applications, RAG systems, multi-agent workflows, and real-time chat solutions using OpenAI, Anthropic, LangChain, vector databases, and modern orchestration frameworks. Performance, observability, and maintainability will be core priorities. We will implement caching, vector search optimization, and asynchronous processing to achieve sub-2-second response times while maintaining high accuracy across your support scenarios. Our expertise includes React, Node.js, PostgreSQL, LangChain, OpenAI, Anthropic, vector databases, Docker, WebSockets, and AI agent orchestration in production environments. I would welcome the opportunity to discuss your current support workflows, training data availability, and architecture preferences to define the optimal implementation strategy.
$2,250 USD in 7 days
7.3
7.3

Hello, I have 10+ years of experience building AI-powered SaaS platforms, conversational AI systems, LLM integrations, and enterprise applications using Node.js, React, PostgreSQL, OpenAI, Anthropic, LangChain, and cloud-native architectures. Rather than a simple chatbot, I would implement a multi-agent architecture consisting of an Intent Classification Agent, Knowledge Retrieval Agent (RAG), Response Generation Agent, and Escalation Agent. This approach improves accuracy, context retention, and maintainability while keeping latency low. I can work closely with your development team to achieve the required response accuracy, low-latency performance, and production-ready deployment. Best regards
$1,500 USD in 7 days
6.9
6.9

An AI support layer inside an existing SaaS is less about the model and more about how the agents hand off context without dropping it mid-conversation. That's usually where these setups break: one agent passes a half-formed state to the next, and the customer ends up repeating themselves. I'd start by mapping the conversation flow and defining clean handoff boundaries between agents before wiring in any models. Then build the orchestration around that, with logging on every transition so you can actually see where a chat went sideways. I've architected systems handling 150+ external service integrations and hit sub-100ms response times under load using Go and gRPC, which matters when support replies need to feel instant. For the chat backbone I lean on WebSocket plus a queue like Kafka or Redis when scale demands it, with Postgres or MongoDB holding conversation state. The fixed budget is workable for a focused first version: a working multi-agent flow inside your platform with monitoring built in from day one. What does your current backend stack look like, and are you planning to bring your own model or route through something like OpenAI?
$1,500 USD in 7 days
6.6
6.6

As a seasoned Full-Stack Development Team with a strong focus on AI integration and automation, we possess the expertise you need to successfully implement your Multi-Agent Chat Automation project. Drawing from our 12+ years of experience, we have deep-rooted understanding of building robust applications with real-time messaging capability, such as your React & Node.js-based SaaS platform. Not only do we offer skills in LangChain, Rasa, OpenAI models, but also the capacity to design custom orchestration layers to align with your specific requirements. One of our key strengths is our ability to deliver scalable and maintainable solutions. In line with your request for an autonomous admin console or API routes to review, retrain and update each agent independently, we'll ensure that these features are in place for easy management, without adversely affecting the rest of your platform. Our team's proficiencies include not just AI and chatbots but also cloud infrastructure important for containerized deployment.
$1,500 USD in 7 days
7.0
7.0

Hello There!!! ★★★★ (Multi-agent AI system with sub-2 second response time and scalable SaaS integration) ★★★★ I’ve carefully reviewed your project and understand that you need a production-ready multi-agent AI support system integrated into your existing React, Node/Express, PostgreSQL, and WebSocket environment. The goal is to create collaborating AI agents for intent detection, knowledge retrieval, escalation, and contextual response generation while maintaining speed, accuracy, and scalability. ⚜ Multi-agent AI architecture design ⚜ Live chat & WebSocket integration ⚜ LangChain/OpenAI/Anthropic orchestration ⚜ RAG knowledge retrieval implementation ⚜ Admin panel for agent management & retraining ⚜ Dockerized deployment & documentation ⚜ Performance optimization and testing My approach would be to architect specialized agents connected through an orchestration layer, integrate vector search for contextual retrieval, implement monitoring and retraining workflows, and optimize latency to meet your response-time targets. Technologies may include LangChain, OpenAI/Anthropic APIs, PostgreSQL, vector databases, Docker, and Node.js. I would be happy to discuss your support workflows, sample scenarios, and deployment requirements in more detail. Looking forward to exploring how we can make this a highly effective AI support solution for your SaaS platform. Warm Regards, Farhin B.
$1,515 USD in 15 days
6.7
6.7

As an experienced full-stack developer with a deep understanding of AI development and automation, I am excited by the prospect of enhancing your SaaS platform with conversational AI. My extensive involvement in developing custom Python solutions, including AI chatbots, aligns perfectly with your project requirements. Moreover, my experience building on top of powerful tools such as LangChain and Rasa means I can apply the best frameworks to build multiple cooperating agents that maintain context-sensitive responses while keeping the system lightweight. I am also well-versed in PostgreSQL which is indispensable for successfully integrating your existing live-chat endpoint into the new architecture. Your project's success metrics are at the heart of my development philosophy. I am dedicated to achieving high accuracy while ensuring a response latency under two seconds for 95% of requests and taking care of at least 80% of typical support scenarios without human takeover. All these skills combined make me uniquely qualified to optimize your platform's customer support layer bringing it to a whole new level through contextual understanding, maintainability, and much more! Let me assure you—it's a journey worth undertaking!
$1,500 USD in 1 day
6.4
6.4

Hello! We can build and integrate a multi-agent AI support solution for your platform. 1. Do you already have support conversation data or a test set for training and evaluation? 2. Should the admin side be delivered as API routes only, or do you need a separate console as well? — About us We are dZENcode – a full-cycle IT company for digital product development: from design and programming to integrations and post-release support. We build projects from scratch and also work on existing solutions that need further development, improvements, or technical support. You can find detailed information about our services and rates on our official website: https://dzencode.com. Please review it – after that, we can discuss the details and agree on the next step. ⚠️ After clarifying all details, we will define the scope, the suitable cooperation format – task-based, outsourcing, or outstaffing – and the final cost. Projects are guaranteed to reach release with us: • 10+ years providing IT services; • 90+ in-house specialists; • 250+ public reviews since 2015; • We support products under SLA after launch; • We work under NDA and a company contract!
$2,250 USD in 7 days
6.6
6.6

Hello, To hit your sub-2-second latency target via WebSockets, we will skip heavy framework overhead and build a lightweight orchestration layer using LangGraph or a custom Node.js event-loop paired with Anthropic’s Claude 3.5 models. Since you are already on PostgreSQL, we will use pgvector for knowledge retrieval. This keeps your stack lean and eliminates the latency of a separate database. A dedicated Router agent will ingest the WebSocket event, coordinate concurrently with Retrieval and Action agents, and pass the context to a Synthesis agent for the final streamable response. I can start quickly and work closely with your dev team to deliver fast results. Happy to hop on a quick call to discuss details. Best, Niral
$2,000 USD in 10 days
6.1
6.1

Hello As a seasoned AI developer and the leader of a highly proficient team, I am confident in my ability to exceed your expectations for the Multi-Agent Chat Automation project. With 9+ years' experience, we have successfully launched conversational AI systems for startups and enterprises across various industries, empowering them to engage with their customers more effectively. Your project aligns perfectly with our core expertise, particularly in creating intelligent chatbot systems that are capable of understanding contextual nuances and providing accurate responses. The skillfulness we possess in NLP, especially sentiment analysis and language translation, is exactly what your React/Node.js-based application needs to enhance its customer support. ur vision come to reality!
$2,200 USD in 7 days
6.0
6.0

banarous, Tunisia
Member since Feb 10, 2021
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