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I want to replace my traditional phone receptionist with an AI voice agent that can handle every incoming call from greeting to wrap-up. The agent must: Be able to ask questions and find out which company the agent wants to connect ( we have 2 companies and each companies have different services and sections ) • Answer real-time questions about our product range, service offerings, business hours, location, and any other general company information drawn from a knowledge base I will supply. -Speak with British accent, without any delay in answer so it will be recognised as an AI • Detect when a caller needs more specialized help, then seamlessly redirect the call to me or a number I specify. -Detect all sales call and ask them to send all information by email • Take concise notes while the conversation is happening, generate a clear summary immediately after the call ends, and send that summary to me by email or SMS (my choice per call). Calls should feel natural and human, so please use a modern voice stack that supports lifelike speech recognition and synthesis. If you like working with Twilio Voice, Dialogflow, Amazon Connect, or a similar platform, let me know—I'm flexible as long as the final solution is cloud-hosted, secure, and easy for me to update when our product or service details change. Preferably it should work with Call Switch API VOIP phone system Acceptance criteria 1. The agent answers 100 % of test calls within three rings and never drops a call. 2. It provides correct information for at least 95 % of scripted queries during user testing. 3. Summaries arrive within two minutes of call completion and include caller name (when given), key questions, and any actions promised. 4. Urgent calls are transferred to my mobile without noticeable delay. Deliver the full source code, configuration files, and a brief video demo so I can see the hand-off and summarization flow in action. I’m ready to start right away and will be responsive with any company data you need.
Project ID: 40363869
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76 freelancers are bidding on average £224 GBP for this job

With an extensive background in Telemarketing, Virtual Assistance, and Voice Talent, I am confident that my team at Zayer Tech can tackle your AI Voice Call Assistant project with precision and efficiency. Our expertise lies in developing AI solutions that optimize business processes and maximize efficiency. We can seamlessly integrate a voice agent that speaks with a British accent without any noticeable delay, ensuring it is easily recognized as an AI. In addition to our expertise in Twilio Voice, Dialogflow, Amazon Connect, we are familiar with Call Switch API VOIP phone system you prefer. Meeting all the acceptance criteria is our ultimate goal - from answering 100% calls within three rings without dropping any calls to providing correct information for 95% of scripted queries during user testing. I am ready to deliver the full source code, configuration files along with a comprehensive video demo illustrating the hand-off and summarization flow of the AI voice assistant.
£135 GBP in 7 days
6.8
6.8

I'm Ryan Andy of Andy'sTechWorks - an experienced virtual assistant with a flair for finding elegant solutions to complex problems. My skills, organizing information, and reliable support align perfectly with your project needs. I've supported companies in various industries, implementing technologies like Twilio Voice and Dialogflow to automate and optimize their communication processes. My expertise would be invaluable in building your AI voice call assistant. As part of my virtual assistance services, I've developed systems that integrate AI for smooth multi-question dialogues, fast data processing (to generate concise summaries and send relevant information), and automated recall (to transfer calls efficiently when needed). Your call flow involving various queries, distinguishing between companies, and varied routing requirements speaks directly to my skills set. Moreover, the fact that you emphasize the need for security as a cloud-hosted system is one of my specialties. I am meticulous when it comes to protecting your data from unauthorized access. In the end, I will bring you a turn-key solution including comprehensive documentation and personal training to ensure even hand-off tasks like summary generation are performed smoothly. We’ll have this working perfectly within your timeframe. Let's revolutionize your phone reception service today!
£135 GBP in 7 days
5.1
5.1

I will design a low-latency voice pipeline optimized specifically for near real-time conversational flow (no noticeable AI delay): Call Flow: Caller → VOIP (Call Switch API / Twilio) → STT (speech-to-text) → AI reasoning engine → TTS (British voice) → response → loop Parallel services: • Knowledge base retrieval (for company info) • Intent detection (support / sales / general inquiry) • Live call logging + summarization engine
£135 GBP in 7 days
4.9
4.9

Hey, I’ve reviewed your project and understand you want to replace your traditional phone receptionist with a cloud hosted AI voice agent that can answer calls, understand intent, provide accurate company information, qualify callers, and escalate when needed. The system must support natural conversations in a British accent, route calls based on two separate companies and services, detect sales calls, and generate accurate post call summaries. I can build this using a real time voice stack such as Twilio Voice integrated with an LLM and a structured knowledge base for accurate responses. The AI will greet callers, ask clarifying questions to identify the correct company or department, and provide answers from your supplied knowledge base. It will detect when escalation is needed and transfer calls instantly to your mobile. Sales calls will be identified and guided to submit details via email. Each call will be transcribed in real time, with structured notes and a summary automatically delivered via email or SMS. You’ll receive a fully working solution with source code, configuration files, and a short demo showing call handling, transfers, and summarization. I’ll ensure it integrates with your VOIP system via Call Switch API and meets your reliability, response accuracy, and call handling criteria. Let’s connect so I can confirm your phone system details and begin development. Best regards, Muhammad Adil Portfolio: https://www.freelancer.com/u/webmasters486
£200 GBP in 6 days
4.6
4.6

Hi, I recently built an AI voice receptionist for a restaurant that handled calls, answered queries, routed customers, and sent call summaries automatically. This is a genuine requirement and I can build a similar system to fully replace your receptionist with smooth and natural call handling. I have 3 plus years of experience in voice agents and automation and will build a system that handles calls, routes them, and sends summaries automatically. Let’s build a smart voice agent that manages every call professionally without manual effort.
£250 GBP in 6 days
4.1
4.1

With my background as a virtual assistant, I have honed skills that make me perfect for this AI voice call assistant project. My experience in tasks such as customer support, live chat support, and email handling ensures that I am well-versed in your requirements. Operating with precision while maintaining remarkable attention to detail has allowed me to effectively conduct data entry and comprehensive content creation. As your AI voice agent must successfully handle different companies and distinct services, it aligns seamlessly with my experience in managing multiple tasks simultaneously. The ability to multitask effortlessly is complemented by advanced organizational and coordination skills that drive effective scheduling and swift completion of administrative duties. By leveraging my research skills, we can proactively anticipate caller queries and include relevant information in the knowledge base I will generate. Moreover, I understand the value of maintaining efficient communication channels. Whether you require updates by email or SMS, rest assured that concise summaries inclusive of key questions and actions pledged will be delivered within two minutes of call completion. Each summary will enable you to stay informed and responsive, even when calls are transferred to your mobile device.
£135 GBP in 1 day
2.7
2.7

Having successfully built intelligent, high-performance applications integrated with AI, I am confident in my ability to deliver the AI voice call assistant you require. My hands-on experience with projects like deploying Twilio and Amazon Connect for voice communication excellently positions me to create an AI agent that efficiently greets and guides callers, ensures prompt and accurate responses, provides specialized help when needed, records concise notes, and generates rapid summaries. As a professional with exposure at Google and Apple, my work process is built on structuring your needs into robust solutions while ensuring that you're kept in the loop every step of the way. I understand that a natural British accent is crucial in making your clients embrace this new system without feeling estranged. My skills in AI chatbot development and AI text-to-speech assure you of a modern voice stack that guarantees lifelike speech recognition and synthesis. Furthermore, I have extensive expertise with Call Switch API VOIP phone systems as well. This will ensure seamless integration between your existing infrastructure and the AI voice agent which is essential in providing you with a final solution that's cloud-hosted, secure and easily updatable when such changes come along.
£135 GBP in 7 days
2.2
2.2

Hey there, Creating an AI voice assistant to replace your traditional receptionist is a great way to enhance efficiency and customer experience. I can develop a solution that utilizes Twilio Voice and Dialogflow for seamless speech recognition and synthesis, ensuring the assistant speaks with a British accent and responds promptly. To achieve the desired functionality, I will set up a cloud-hosted architecture that integrates with your knowledge base, allowing the assistant to provide accurate answers about your products and services. The system will be designed to identify when to transfer calls to you or when to prompt sales callers to send information via email. Additionally, I will implement a mechanism for the assistant to take notes during calls and generate concise summaries, which can be sent through email or SMS based on your preference. I’ll ensure that the system meets your acceptance criteria, including prompt responses and accurate information delivery. The final deliverables will include full source code, configuration files, and a demo video showcasing the hand-off and summarization features. What specific features or functions would you like to prioritize in the development process? Best Regards, Naoto
£100 GBP in 3 days
2.2
2.2

⭐⭐⭐⭐⭐ Verified! Hi there, Can you share the knowledge-base format (docs, API, CSV) and the Call Switch API details so I can design the integration and call routing? I’ll build a cloud-hosted AI voice receptionist that answers every call from greeting to wrap-up, asks which company and service the caller needs, answers real-time from your supplied knowledge base in a British voice, and transfers urgent or specialist calls to your mobile or a number you specify. Sales calls will be prompted to email details. The agent will take concise live notes, generate an immediate summary after each call, and send it by email or SMS per-call. I’ll use a modern voice stack (Twilio/Connect/Dialogflow or equivalent) for lifelike TTS/ASR and ensure compatibility with Call Switch API VOIP. I’ll implement robust routing, logging, and a simple admin interface so you can update product/service info. I am ready to start and hope to discuss soon. Best regards, Luka
£150 GBP in 1 day
1.2
1.2

Hello, I will develop a professional, cloud-based AI voice receptionist that manages calls end-to-end, including intelligent routing between your two companies, real-time query handling via a dynamic knowledge base, sales call filtering, and automated call summaries delivered via email or SMS. I have already successfully built similar AI voice agent systems, ensuring reliable performance, natural human-like conversations with a British-accent voice, and seamless call transfers without delay. The solution will be secure, scalable, and easy to update, ensuring long-term usability while fully meeting your acceptance criteria and business needs.
£210 GBP in 7 days
1.0
1.0

I'm Iosif Peterfi, 15+ years delivering practical, outcomes-focused tech for business teams. This is my speciality AI-powered voice agents that handle inbound calls end-to-end, leveraging your knowledge base, delivering natural, British-accented dialogue, and routing to you when specialized help is needed. You're seeking a cloud-hosted AI receptionist that greets callers, determines which of your two companies to connect to, and answers questions about products, services, hours, location, and general information from your knowledge base. It should flag sales inquiries for email, take concise notes during conversations, deliver a clear post-call summary within minutes via email or SMS, and enable seamless handoffs to you or a specified number. The system must feel human, support easy updates as offerings change, and integrate with Call Switch API or a similar VOIP setup. Acceptance criteria include 100% answer within three rings, 95% accuracy on scripted queries, summaries within two minutes, and urgent transfers with minimal delay. You'll receive full source code, configuration files, and a short video demo. Delivery focuses on a cloud solution, clear business outcomes, and risk-aware implementation with two-company routing, knowledge-base integration, automated summaries, and easy updates. Milestones cover scoping, content alignment, integration and testing, deployment, and handover with post-launch support.
£1,675 GBP in 14 days
3.0
3.0

Hi there, I’ve carefully reviewed your project and understand you need a fully automated AI voice receptionist that can handle calls end-to-end routing between companies, answering queries, filtering sales calls, and generating summaries in real time. I’m confident I can build a natural, reliable voice system that meets your performance and user experience expectations. My approach begins with setting up a cloud-based voice stack using Twilio (or your preferred VOIP/Call Switch API), integrated with a real-time speech-to-text and text-to-speech engine capable of a natural British accent. I will design a conversational flow that identifies which company the caller needs, routes them accordingly, and dynamically answers questions using your provided knowledge base. The system will include intent detection to handle general queries, filter sales calls with predefined responses, and escalate urgent or complex cases to your number without delay. During each call, key details will be captured and processed to generate a structured summary, which will be automatically sent via email or SMS within minutes. You’ll receive full source code, configuration, and a short demo walkthrough of the complete flow. Could you confirm if your Call Switch system provides direct API/webhook access for call control and routing? Let’s get started and build a smart AI receptionist that runs your calls effortlessly. Warm regards, Aneesa.
£150 GBP in 1 day
0.4
0.4

Hi Sir , Good morning! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in AI Chatbot Development, AI Text-to-speech, Telemarketing, Voice Talent, AI Development, Call Center, Twilio and Virtual Assistant. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Best Regards
£150 GBP in 1 day
0.0
0.0

Hello, I understand you want a cloud-hosted AI voice receptionist that handles calls end-to-end for two separate companies, answers product/service queries from your knowledge base, routes urgent or specialist calls to a human, flags sales calls to request email follow-ups, and sends concise summaries by email or SMS. Solution: - Integrate Twilio Voice (or Amazon Connect) + a modern ASR/NLU (e.g., Google Dialogflow CX or OpenAI voice endpoints) and neural TTS with a British accent - Build conversation flows for company selection, service routing, and sales detection - Real-time note-taking with streaming transcription and on-call summary generation using AI - Call transfer via Call Switch API / PSTN, with priority routing for urgent calls Deliverables: - Cloud-hosted solution, source code, configs, and secure deployment guide - Web-based admin to update KB - Demo video showing call flow, transfer, and summary email/SMS Budget & timeline: - £1,800 , 21 days (can be phased MVP in 10 days) I’ll match your acceptance criteria and provide testing scripts and monitoring. Best regards,
£190 GBP in 3 days
0.0
0.0

Hi, there, I have built AI-driven voice agents using Twilio Voice and cloud-hosted NLP systems that handle routing, knowledge lookup, and real-time interaction without lag. My experience includes deploying British-accent speech pipelines and integrating VOIP systems like Call Switch for seamless call handling. --I will map both companies, their services, and routing rules into a structured knowledge base so the agent can ask clarifying questions and direct callers correctly, similar to a dual-brand assistant I built for a logistics client. --I will connect speech recognition and synthesis to a modern voice stack, configure British-accent output, and ensure responses flow without delays. --I will add logic to detect sales calls, gather caller intent, forward urgent calls to your mobile instantly, and send non-urgent details to email. --I will implement live note-taking, generate a post-call summary, and deliver it via SMS or email within your set window, then provide source code and a short demo video. I look forward to working with you. Best Regards. Anjel
£150 GBP in 4 days
0.0
0.0

Hey there! Building an AI voice call assistant to handle all incoming calls sounds like a great idea. One challenge with this project is ensuring the AI can seamlessly detect when a caller needs specialized help and redirect the call accordingly. I've worked on similar projects where AI agents assist in call handling and information retrieval. While I haven't specifically built a voice assistant with the exact requirements, I believe my experience in AI development can be beneficial in tackling this project. I'd approach this by leveraging modern voice stack technologies for lifelike speech recognition and synthesis. How would you like to proceed next?
£170 GBP in 1 day
0.0
0.0

Hi, I can easily DO your work IN 24 HOURS, DM me now to get started, PRICE NEGOTIABLE 100% Work satisfaction is provided
£25 GBP in 1 day
0.5
0.5

⭐⭐⭐⭐⭐ ✅Hi there, hope you are doing well! I recently developed an AI voice assistant for a client that handled incoming calls, answered questions from a dynamic knowledge base, and routed calls seamlessly, all with near-human response times. The most critical part for success is integrating a reliable, natural-sounding voice platform with real-time call routing and accurate AI understanding. Approach: ⭕ I will integrate a modern voice AI stack such as Twilio Voice or Amazon Connect with your Call Switch API VOIP system. ⭕ Implement natural British accent TTS and speech recognition for seamless interaction. ⭕ Connect the AI to your supplied knowledge base for accurate responses. ⭕ Develop call detection logic to identify sales calls, urgent issues, and route appropriately. ⭕ Automate concise note-taking with immediate call summary delivery via email or SMS. ❓ Could you please confirm which voice platforms you prefer or have existing licenses for? I am confident in delivering a secure, cloud-hosted AI voice assistant that will exceed your accuracy and responsiveness criteria. Looking forward to collaborating! Best regards, Nam
£150 GBP in 1 day
0.0
0.0

Hello, Now Meta is your company, leveraging a decade of proven expertise in Matching Job Skills. I have attentively reviewed the project's requirements for building an AI Voice Call Assistant. Our team will follow a systematic approach by implementing advanced voice stack technology to develop a natural and human-like AI agent. We will ensure seamless call redirection for specialized help, detection of sales calls, and accurate summarization of conversations. Using a cloud-hosted platform like Twilio Voice or Dialogflow, we will meet the acceptance criteria, delivering a secure and easily updatable solution. Let's discuss this project further in a chat for a personalized discussion and to move forward effectively. Regards, Now Meta
£135 GBP in 7 days
0.0
0.0

Hey there! I’m beyond excited to take this on! I recently wrapped up a similar project with good results. Drawing from my experience in Telemarketing, Virtual Assistant, Voice Talent, Call Center, Twilio, AI Text-to-speech, AI Chatbot Development, AI Development, I’m ready to dive into your project. Lets connect in chat so that we discuss further. Regards Vishal Maharaj
£250 GBP in 5 days
0.0
0.0

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