Customer Support and Stakeholder Coordinator

₹100-400 INR / hour

Open

Posted 7 days ago

•

Ends in 6 hours

₹100-400 INR / hour

I’m looking for someone who can move comfortably between the phone, the spreadsheet, and the boardroom. Each day you’ll handle inbound calls from our customers, guiding them through technical issues and general inquiries, logging every interaction in the CRM, and making sure each case is either resolved or escalated smoothly. When a matter needs extra attention, you’ll coordinate directly with our internal stakeholders—especially the Legal and Compliance teams—to gather the right approvals or documents and keep everyone in the loop until closure. Clear, timely communication is essential: brief status notes after each call, and concise updates to stakeholders so nothing slips. Beyond the phone work, I rely on accurate data to understand call volumes, response times, and recurring pain points. You’ll pull that information from our logs, clean it in advanced Excel, and turn it into insightful visualisations in Power BI. The dashboards should auto-refresh and highlight trends we can act on quickly. Deliverables • Daily call logs recorded in the CRM with resolution status • Escalation notes and stakeholder follow-up emails filed within 24 hours • Weekly Excel workbook containing cleaned call data and pivot summaries • Monthly Power BI dashboard (interactive) covering volume, handle time, and issue categories Acceptance criteria • 95 % of calls documented on the same day • No open stakeholder queries older than 48 hours • Dashboards load without errors and reflect the latest data snapshot If you have a steady phone presence, a knack for stakeholder coordination, and the Excel/Power BI skills to turn raw numbers into clear stories, I’d like to hear how you’d approach the first week on the job.

Project ID: 40472051

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7 freelancers are bidding on average ₹271 INR/hour for this job

@Srashtasoft

A Warm Hello! I carefully reviewed your requirements, and this role clearly needs someone who can balance customer communication, operational coordination, and analytical reporting without losing attention to detail. The combination of CRM management, stakeholder follow-ups, and Power BI reporting requires both strong communication skills and structured data handling experience. I can help you with: Professional handling of inbound customer calls and issue resolution Accurate CRM logging with same-day documentation discipline Coordination with Legal, Compliance, and internal stakeholders Escalation tracking and follow-up management Advanced Excel data cleaning, pivot analysis, and reporting workflows Interactive Power BI dashboards with auto-refresh and KPI tracking Trend analysis for recurring customer issues and operational bottlenecks My approach during the first week would focus on: Understanding your escalation and resolution workflows Learning CRM structures and stakeholder communication processes Reviewing historical call data and reporting expectations Building standardized tracking/reporting templates Identifying quick operational improvements for response efficiency I’m comfortable working with: Excel advanced formulas, pivots, Power Query Power BI dashboard creation and automation Jira/task coordination workflows CRM-based documentation processes Customer Support Let's discuss it more in chat. Best Regards, Jemin Sagar

₹500 INR in 40 days

5.0

(1 review)

4.0

@zuhaaf

Hello, I am interested in supporting your customer service and reporting operations. I have strong attention to detail, excellent communication skills, and experience handling administrative and data focused tasks accurately and efficiently. I am comfortable managing CRM updates, coordinating follow ups, maintaining organized records, and working with Excel based reporting workflows. I am reliable, quick to learn, and committed to meeting deadlines while ensuring smooth communication and accurate documentation. Best regards, Zuhaa Fatima

₹250 INR in 30 days

5.0

(3 reviews)

2.1

@sudhir0112

Hi, With 10 years of data analysis experience, I bring exactly the combination of skills this role demands: Excel mastery, Power BI dashboard development, and a structured approach to data-driven problem solving. I am comfortable moving between analytical and operational tasks — cleaning and analyzing call log data in Excel, building auto-refreshing Power BI dashboards that highlight call volume trends, handle times, and recurring issues, and then translating those insights into clear reports for internal stakeholders. My approach would be to: - Log all inbound calls accurately in your CRM with proper resolution tagging - Maintain a weekly Excel workbook with cleaned data, pivot summaries, and trend analysis - Build a monthly Power BI dashboard covering volume, handle time, and issue categories with drill-through capability - Escalate and follow up with Legal/Compliance teams within 24 hours on any open items I am detail-oriented, responsive, and can start immediately. I'd welcome a brief call to understand your current setup and workflows better. Looking forward to hearing from you!

₹250 INR in 40 days

5.0

(2 reviews)

2.0

@LouisVHB

This project aligns perfectly with my area of expertise, and I've effectively managed similar tasks for clients in the past. Your need for seamless customer support, stakeholder coordination, Excel data analysis, and Power BI reporting resonates with my skill set. I am new to Freelancer but bring a wealth of experience. To enhance my profile, I'm offering my services at a discounted rate for this project. With a strong phone presence, stakeholder management skills, and proficiency in Excel and Power BI, I am well-equipped to deliver the expected daily call logs, stakeholder updates, Excel summaries, and Power BI dashboards. This project is an excellent fit for me, and I am eager to contribute to your team's success. Regards, Louis Brink

₹200 INR in 7 days

0.0

(0 reviews)

0.0

@byronw7

"Hello. I’m a dedicated and results-driven freelancer from South Africa with a strong focus on delivering high-quality work that helps clients achieve real results. I take the time to fully understand each project’s goals, communicate clearly throughout the process, and provide solutions that are both professional and reliable." I understand the need for adaptability, professionalism, user-friendly solutions, and the importance of being a hard worker in the role of Customer Support and Stakeholder Coordinator. My expertise in handling inbound calls, coordinating with stakeholders, and analyzing data in Excel and Power BI align well with the requirements of this project. While I am new to freelancer, I have tons of experience and have done other projects off-site. I’m confident I can help you build a polished, high-converting system that supports your business goals. I’d love the opportunity to discuss your project further and see how I can contribute. Regards, Byron Walbrugh

₹200 INR in 7 days