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I want to put a full-featured customer support system in place that runs primarily through WhatsApp chat. The aim is to give our customers an easy, immediate way to reach us while keeping all conversations organized and trackable on the backend. Here’s what I need done: • Connect the WhatsApp Business API (or an approved third-party provider) to a help-desk style dashboard so my team can reply from one place and see message history. • Set up basic automation—greeting, after-hours notice, and simple menu prompts—so customers receive an instant response even when we’re offline. • Build a light “penyemangat kamu” feature: short, upbeat messages that encourage customers while they wait for a live agent. • Enable tagging, search, and simple metrics (open tickets, response time) so I can track performance. • Provide clear, step-by-step documentation so I can add new agents or tweak the flows later. I already know I need only the WhatsApp channel for now—no email, live chat widget, or phone integration. If you have experience with Twilio, 360dialog, or similar tools, please mention it; other approaches are welcome as long as they stay within WhatsApp’s policies. Deliverables are the working system plus the documentation.
Project ID: 40477091
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49 freelancers are bidding on average $6 USD/hour for this job

As a seasoned full-stack developer with expertise in PHP, Laravel, and React JS, I am confident in my ability to craft an exceptional customer support system that meets all your project demands. My extensive experience delivering robust backends and user-friendly frontends align perfectly with your need for a connected WhatsApp Business API to a help-desk dashboard. Additionally, my skills in PHP and JavaScript make me the ideal candidate to execute the necessary basic automation you require, such as greetings, after-hours notice, simple menu prompts, and even the "Pneumas kamu" feature you mentioned. Moreover, I guarantee that with my clean, well-documented code approach, you'll have no trouble adding new agents or tweaking the flows later on. Validated by my past clients' satisfaction rates and project successes, I stand by my reputation for providing reliable post-launch support, performance optimization, and timely bug fixes - precisely what you'll need for a successful long-term implementation of this system. Let's establish a connection today so we can bring your WhatsApp Support System to life together. Together we'll create something that represents your brand perfectly while effectively engaging your customers! Ultimately, my goal is to leverage technology to drive results and add real value to your business - something I'm sure we both share. Don't hesitate to reach out; I'm excited to discuss how my skills can contribute to achieving your digital goals!
$2 USD in 1 day
6.1
6.1

Hello there, we are a team of developers and we can do this project in no time. Thanks Ashish Kumar.
$5 USD in 40 days
5.9
5.9

Hello, I came across your WhatsApp Support System kamu -- 2 and I am very interested in working with you. I have reviewed your requirements and full understand the scope of expectations. I specialize in PHP, HTML, and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity and professionalism. I work transparently throughout the project progress, deadlines and expectation stay clear at every stage. I would be glad to disucss further details and am ready to start immediately. Looking forward to hearing from you. Regards. Anum
$5 USD in 7 days
5.8
5.8

Hi! Focusing only on WhatsApp and keeping it help-desk style sets good boundaries. The "penyemangat kamu" (motivation) feature is a thoughtful touch most platforms skip. I’ve shipped a WhatsApp support dashboard before—used Twilio for API access and basic automation. The dashboard had team replies, tagging, and simple analytics, much like what you described. For yours, I’d connect WhatsApp Business API (or 360dialog/Twilio—whichever suits your approval) to a clean dashboard where agents reply, see history, and track tickets. Menu prompts and after-hours auto-reply are included. Happy to add the motivation queue while customers wait. Small thing to clarify—do you already have WhatsApp Business API access (approved number), or do you need help with the application process too? I can send a 1-page outline showing how the dashboard, automations, and “penyemangat” would work together. You’ll also find demos of similar builds at work.techindika.com. — Pradeep
$5 USD in 40 days
5.3
5.3

Hi, I can help you build a WhatsApp-based customer support system that gives customers a fast and familiar communication channel while providing your team with a structured help-desk environment for managing conversations efficiently. I have experience working with messaging platform integrations, workflow automation, CRM/helpdesk systems, and API-based communication solutions, including WhatsApp Business API providers. A few things I would like to clarify: Do you already have an approved WhatsApp Business account and phone number? Would you prefer using an existing helpdesk platform or a custom dashboard solution? Approximately how many support agents will be using the system initially? Portfolio: https://www.freelancer.in/u/Rupal878 Looking forward to hearing back from you and discussing this in the chat. Rupal Saini
$5 USD in 40 days
5.2
5.2

Hello, I can help you build a complete WhatsApp-based customer support system with centralized conversation management, automation, and performance tracking. We have experience working with WhatsApp Business API integrations using Twilio, 360dialog, Meta Cloud API, and custom support dashboards. What we can implement: • WhatsApp Business API integration with a help-desk style inbox • Multi-agent dashboard with conversation history and customer tracking • Automated greeting messages, after-hours replies, and menu-based prompts • “Penyemangat kamu” motivational waiting messages for better customer experience • Tagging, search filters, ticket organization, and agent assignment • Metrics dashboard for response time, open chats, and support performance • WhatsApp policy-compliant setup and automation flows • Step-by-step documentation for adding agents and editing automations later Possible Tech Stack: • Twilio WhatsApp API • 360dialog • Meta Cloud API • Custom Node.js/PHP backend • CRM/helpdesk integrations if needed We focus on creating lightweight, scalable systems that are easy for teams to manage daily while improving response speed and customer satisfaction. Deliverables: • Fully working WhatsApp support system • Admin/helpdesk dashboard • Automation setup • Documentation and onboarding guidance I can start immediately and provide regular progress updates during development.
$8 USD in 40 days
5.3
5.3

In the realm of customer support, time is of the essence-which is why I'm well-prepared to tackle your project with quick and powerful solutions. With my skills in JavaScript and PHP, I've successfully worked on numerous chatbot-driven systems. These tools can effectively automate greetings, after-hours notices, and even provide menu prompts-all while maintaining the personal touch your customers crave. Moreover, as someone who has also worked with popular APIs like Twilio and 360dialog, I can seamlessly connect WhatsApp business API to a bespoke dashboard that not only ensures centralized messages for your team but also provides simple metrics tracking crucial customer service metrics. Alongside this, step-by-step documentation is a guarantee, empowering you to make future changes independently. In essence, why choose me? Not only do I have the technical prowess to bring this system to life, but my experience in delivering efficient web systems will ensure that your new WhatsApp-centred support service encompasses all that you require: it'll be organized yet personalized; automated yet sincere; scalable yet dependable. Invest in my capabilities and watch your customer satisfaction rate soar. Can't wait to get started!
$5 USD in 40 days
5.0
5.0

Hello, I hope you’re well. I specialize in building robust WhatsApp-based customer support flows that keep all conversations organized in one dashboard, with a focus on speed, reliability, and clear metrics. I design solutions so your team can respond from a unified interface while maintaining full message history and traceability, all aligned with WhatsApp’s policies. I’ve built solutions around the WhatsApp Business API using providers like Twilio and 360dialog to connect chat channels to a lightweight helpdesk dashboard, implement automation greetings and after-hours prompts, and create simple, upbeat messaging to keep customers engaged while they wait. I’ll implement tagging, search, and core metrics (open tickets, response times) so you can monitor performance at a glance, plus thorough, step-by-step documentation to empower you to add agents or tweak flows later. I can handle this end-to-end based on my experience and your requirements. Deliverables will be the working system plus documentation, with a clear implementation plan and hand-off. Please feel free to contact me so we can discuss more details. I am looking forward to the chance of working together. Best regards, Billy Bryan
$20 USD in 22 days
5.1
5.1

Hi there, This project instantly caught my eye, so I had to reach out. Setting up a seamless WhatsApp support system with automation and a motivational feature sounds like a fun challenge. I specialize in integrating tools and creating user-friendly systems. With my experience in Twilio and similar platforms, I can bring your vision to life. I'm confident I can deliver a professional, efficient solution. Speedy communication and a fast turnaround are my top priorities. Let me know if you are available for a quick chat! Regards, Aashiq
$4 USD in 7 days
4.7
4.7

Hi, I see you're looking to set up a customer support system primarily via WhatsApp, focusing on ease of access and organization. My approach involves integrating the WhatsApp Business API with a user-friendly dashboard where your team can manage conversations and track message history efficiently. I'll implement automation for greetings and after-hours notifications, along with a light “penyemangat kamu” feature that sends encouraging messages while customers wait for assistance. Additionally, I'll ensure tagging, search options, and performance metrics are in place for effective management. Clear documentation will be provided for adding new agents and adjusting the system as needed. I have experience working with tools like Twilio and 360dialog, which will help create a smooth, compliant solution tailored to your needs. I’m committed to delivering a reliable system that enhances your customer support experience. Best regards, Novalitz Tech
$2 USD in 3 days
4.1
4.1

Hey — saw your post about building a WhatsApp-based customer support system. A big challenge here is ensuring smooth message flow and quick response times without losing track of conversations. Are you planning to integrate with WhatsApp Business API directly, or would you prefer a third-party platform to manage the messaging? I’ve set up several customer support bots on WhatsApp with seamless chat handling and real-time updates. If you send your current workflow or feature list, I can review it and offer a clear plan.
$2 USD in 7 days
4.1
4.1

With over a decade of experience in API development and software architecture, I’m confident that I can set up the customer support system you're envisioning. My extensive knowledge of languages like JavaScript and PHP, combined with my skill in managing databases like MongoDB and Redis, will give us the necessary foundation to connect WhatsApp Business API (or similar tools you may prefer) to your desired Helpdesk dashboard. I appreciate the emphasis on making your customers feel good even while waiting. My creative mindset allows me to step out-of-the-box and develop delightful "penyemangat kamu" features that can provide those light-hearted messages to encourage your customers. I’ll make sure these words not only entertain but also serve their intended purpose of easing any tension or impatience. Finally, I understand the importance of tracking performance and providing clear documentation for future scaling. My experience with both large corporations and startups has reinforced my commitment to deliver on time without compromising quality. Let's team up in creating user-friendly digital solutions that drive real results for your business!
$5 USD in 40 days
5.2
5.2

Hello, I can build your WhatsApp-based customer support system with centralized chat management, automation, and tracking while keeping everything compliant with WhatsApp policies. What I will set up: • WhatsApp Business API integration using Twilio, 360dialog, Meta Cloud API, or similar approved provider • Helpdesk-style dashboard for multi-agent chat handling and message history • Automated greeting, after-hours replies, and simple menu prompts • “Penyemangat kamu” motivational waiting messages • Tags, search, filters, and conversation organization • Basic analytics: open chats, response time, and agent activity • Secure webhook/API configuration and responsive dashboard access Deliverables: Fully working WhatsApp support system Configured automation flows Multi-agent dashboard with tracking tools Documentation for managing agents and editing flows Short post-launch support for adjustments I have experience with WhatsApp API integrations, support dashboards, and automation workflows, and I can help you launch a clean and scalable system quickly.
$5 USD in 36 days
3.5
3.5

Your goal of a unified WhatsApp support system, similar to how many SaaS platforms manage customer interactions, is achievable. I have experience integrating the WhatsApp Business API with backend dashboards to provide a centralized view of customer conversations. My approach involves leveraging the Twilio API for WhatsApp Business integration, connecting it to a custom-built or existing helpdesk solution (e.g., HubSpot Service Hub, Zendesk) via webhooks. For automation, I'll implement Twilio's Studio or a similar workflow engine to manage greetings, out-of-hours messages, and interactive menus, ensuring seamless customer experience. To ensure this meets your specific needs, could you clarify your preferred backend helpdesk solution, or if you're open to recommendations? I'm available for a quick chat to discuss the technical specifics further.
$25 USD in 7 days
3.2
3.2

Hi,there I have experience building customer support and WhatsApp-based communication systems, including integrations with WhatsApp Business API, Twilio, and similar platforms. I can help you create a clean and organized support system focused entirely on WhatsApp while staying within WhatsApp’s policies. Here’s how I would approach your project: • Connect WhatsApp Business API (or a provider such as Twilio or 360dialog) to a centralized help-desk dashboard where agents can manage conversations, view customer history, and reply from one place. • Set up automation features including: Welcome/greeting messages After-hours auto replies Simple menu prompts for faster customer guidance • Build the “penyemangat kamu” feature with friendly and encouraging waiting messages to improve the customer experience while waiting for an agent. • Add ticket organization tools such as: Tags and conversation labels Search functionality Basic reporting and metrics like response time, open conversations, and agent activity • Prepare clear documentation with step-by-step instructions so you can easily: Add or remove agents Update automated flows Manage the system independently later My goal is to deliver a stable, user-friendly, and scalable WhatsApp support system that is easy for both your team and customers to use. I would be happy to discuss your preferred workflow, current setup, and the best provider option for your business. Thank you.
$5 USD in 40 days
2.7
2.7

Hi, I'm Ashok Sahu, a seasoned developer and digital marketing expert ready to revolutionize your customer support on WhatsApp. With over a decade of experience building custom software, I'm not only familiar with Twilio and 360dialog, but I'm confident in identifying and leveraging the best technology for your business needs while complying with WhatsApp's policies. In terms of your specific requirements, my technical expertise in React.js, PHP, and JavaScript make me more than qualified to connect the WhatsApp Business API or apply any approved third-party provider that suits your business model. Utilizing my software architecture skills, we can implement basic automation steps as per your need and build an exclusive "penyemangat kamu" feature efficiently.
$5 USD in 40 days
1.9
1.9

I understand you need a full-featured customer support system operating through WhatsApp chat, with a backend dashboard for your team and basic automation for instant customer responses. I've previously integrated WhatsApp Business API with custom dashboards, resulting in a 25% reduction in customer response times for a similar e-commerce client. I will build this by connecting the WhatsApp Business API via Twilio to a custom-built React frontend dashboard. This dashboard will display message history, customer details, and allow your team to reply directly. For automation, I’ll implement Node.js scripts to handle greeting messages, after-hours notifications, and a simple interactive menu for initial query routing. What is the desired response time for customer inquiries once they reach the help-desk dashboard? Ready to start as soon as you confirm scope.
$25 USD in 7 days
1.4
1.4

Your plan to streamline client support via WhatsApp aligns perfectly with my backend workflow. I have deep experience setting up automated communication systems, and I have previously mapped out detailed developer frameworks specifically for the official Meta WhatsApp Business API. I can build this support layer cleanly by connecting the WhatsApp Business API via Twilio or 360dialog to a lightweight, responsive helpdesk dashboard.
$5 USD in 40 days
1.3
1.3

"Hi there, This project aligns perfectly with my expertise in setting up customer support systems and integrating automation features. I have experience connecting WhatsApp Business API, creating automation, and building user-friendly interfaces. I would seamlessly set up the WhatsApp API, automate greetings and after-hours notices, and implement a unique "penyemangat kamu" feature. Additionally, I would ensure robust tagging, search functionalities, and provide comprehensive documentation for future modifications. I would love to chat more about your project with you! :) Kind Regards, Tristan"
$5 USD in 40 days
1.0
1.0

Hey there! Aditi here. I'm keen to build your WhatsApp-only support system – handling the dashboard, automation, and that fun "penyemangat kamu" feature. I've got solid experience with things like Twilio for the WhatsApp API and building out tracking metrics. I'll set up documentation too, and can start right away. Let's jump on a quick call?
$5 USD in 40 days
0.4
0.4

Medan, Indonesia
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