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solving network and server problems


Summary: Complete network and internet access failure occurring each 2 to 4 hours or earlier. There is no access any more (or extremely slow) to elastix server ([url removed, login to view]), extensions are not available to place or receive calls, access to vtiger crm is not posible or very slow, internet access is sometimes imposible, sometimes only slow.


· This problem is present now for some days or maybe weeks already.

· First it occurred every 4 to 8 hours but recently its almost all the time

· Usually the following observations can be made

o Phones/extensions cannot conect to server elastix (no service), no calling is available any more.

o Access to elastix admin module ([url removed, login to view]) is extremly slow or imposible

o Access to vtiger crm ([url removed, login to view]) is extremly slow or imposible

o Internet access is sometimes imposible or slow

· After conecting to the elastix admin module ([url removed, login to view])

o Usually I can observe unusual high cpu activity in elastix

o The same then reviewing the cpu with free pbx

o Both values usually differ ..

o On the flash operator panel some or all extensions are not connected

o Sometimes lines are ocupied for hours too

What we did so far:

· Restarting the elastix server [url removed, login to view] mostly by using the bottom on the unit (because sometimes it will not respond any more to soft restart by browser) always has solved the problem for some hours.

· First we thought problem was the ISP but they came by and did a lot of testing, the conclusion was that the orange box (elastix server) was causing the problem. I tend to agree because rebooting the elastix always solves the problem

· Another guess was the MICROTIC but in an ocation I switched all pc from MICROTIC to CISCO and the problem did not disappear either.

· I finally believe there is any process which is generating overcharge and problems on the elastix server .. even if I cannot understand why this should interfere with the internet access???!!

Kĩ năng: Asterisk PBX, MySQL, vTiger

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( 15 nhận xét ) Lima, Peru

ID dự án: #1073259

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Hi. Please check PM. Thanks

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Please check private message I sent you.

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I can diagnose and fix this issue

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Please check my PM.

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Please see PMB.

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