what i want to do is that have better quality calls over analog lines , what is the best way of doing this ? because it seems on analog line itself calls are better quality once i put asterisk server in between seems low and we are using FXS ports for ordinary analog phones.
and this menus
Sales with 5 Lines
Admin with 2 Lines
Admin will have 2extension (100,200) with a ring group 1000
Sales will have 4extension (400,410,420,430) with a ring group 2000
voice mails are active for the groups
call out from admin department will use the 2 line only
call out from sales department will be using the 5line respectively
all the calls coming in to admin lines it will ring the admin group
all the calls coming in to sales lines it will ring the sales group
Call coming in
Ask for Name and Company (keep this asking part as long as possible so user can have time to talk their name better)
put on Hold music
User pick up the phone
System tell the caller name
2 send to voice mail (to caller "I am sorry all our Agents busy right now or say staff in training there is no one to answer the call etc , press 1 to leave voicemail or 2 to hangup )
3 keep on hold music for 3min and ring the next extension available
should be able to transfer calls to each other
admin extension should be able to join into the call anytime using special code.
should be able to pick a call from any location (if extension 400 ringing 430 should be able to pick from his location)
Calls are recorded all time.
Thank you so much