Looking for an expert who is knowledgeable on the call tracking metrics platform.
Need custom reports built and troubleshooting any issues.
will need multiple reports built which will sync with data in call tracking metrics online portal (CTM is a particular tracking software portal that must be used)
• Need time of day breakout – relative to calls (Includes both inbound calls, outbound calls, and missed calls)
• We would like a graph that displays average wait time by day and by hour.
with a vertical bar graph indicating the number of calls.
• Need number of calls by city & State.
• Give us ability to review geo locations by individual state and city from where calls are coming from
The information provided above is just a few examples of what is needed to be done.
If you a hired for this project screen sharing and conferences call will be a must. Please inquire if you are interested..