
Closed
Posted
Paid on delivery
Saya mencari seorang admin yang cekatan untuk mengambil alih penanganan pelanggan di akun-akun media sosial saya. Fokus utama Anda adalah melayani customer dengan respon cepat, sopan, dan sesuai prosedur kerja yang sudah saya tetapkan. Ruang lingkup: • Memantau pesan masuk dan komentar di media sosial sepanjang hari kerja. • Menjawab pertanyaan, keluhan, dan permintaan informasi dengan bahasa yang ramah serta profesional. • Mencatat isu penting dalam lembar kerja bersama dan meneruskan kasus spesifik yang perlu eskalasi. • Menjaga konsistensi tone of voice merek dan mematuhi panduan skrip balasan yang saya sediakan. • Melaporkan ringkasan interaksi harian: volume pesan, pertanyaan terpecahkan, dan masukan pelanggan. Kualifikasi yang saya butuhkan: • Pengalaman sebelumnya sebagai admin atau customer service online. • Kecepatan mengetik dan ketelitian tinggi. • Familiar dengan platform media sosial populer (Instagram, Facebook, TikTok). • Komunikatif, sopan, dan mampu bekerja segera setelah proyek dimulai. Target saya adalah mulai secepatnya begitu kandidat tepat ditemukan, jadi pastikan Anda siap on-boarding hari yang sama. Jika Anda suka bekerja lincah dan memiliki komitmen terhadap pelayanan pelanggan yang prima, kirimkan penawaran beserta contoh pengalaman relevan.
Project ID: 40524361
30 proposals
Remote project
Active 2 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
30 freelancers are bidding on average $453 USD for this job

"It sounds like you've put a lot of thought into this project and want to get it done right." I've handled similar tasks efficiently, ensuring prompt and professional customer responses. Understanding your goal of providing fast and courteous customer service on social media is crucial. One specific job detail I'd like to highlight is maintaining brand voice consistency. With expertise in optimizing performance, security, and user experience, I'm well-equipped for this task. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$450 USD in 7 days
2.7
2.7

Pengalaman pelanggan yang hebat dibangun dari momen-momen kecil, balasan cepat, komunikasi yang jelas, dan membuat setiap pelanggan merasa dihargai saat mereka menghubungi Anda. I’ll help you manage your social media inbox and comments with a professional, friendly approach that keeps conversations organized while maintaining your brand voice. The focus will be on responsive support, accurate issue handling, and ensuring no customer message gets overlooked. Here’s what I’ll deliver: • Daily monitoring of Instagram, Facebook, TikTok, and other assigned social channels • Prompt responses to customer questions, complaints, and requests following your guidelines • Organized tracking of important issues, escalations, and recurring customer concerns • Consistent brand tone across every interaction • Daily summaries covering message volume, resolutions, and customer feedback I’m comfortable handling fast-paced customer support workflows, maintaining response quality under pressure, and adapting quickly to your existing procedures. I’m available to onboard immediately and can begin supporting your customers as soon as access and guidelines are provided.
$315 USD in 7 days
3.0
3.0

Hello, I am Nadila Syahrani, an experienced Beauty Content Creator and Social Media Manager. I have strong skills in creating engaging content, planning posting schedules, interacting with audiences, and growing online presence. I am detail-oriented, responsible, and proficient in tools needed for social media work. I can complete this project within 7 days as agreed, deliver high-quality work, and communicate clearly throughout the process. I am ready to help manage and develop your social media account professionally.
$500 USD in 7 days
0.0
0.0

As an experienced Virtual Assistant and Customer Support specialist, I am equipped with the necessary skills to fulfil your role's demands effectively. My eye for detail, efficient typing speed, and top-notch familiarity with popular social media platforms (Instagram, Facebook, TikTok) ensure that I can monitor and respond to messages and comments promptly and professionally. Additionally, my extensive background in project management will benefit your team by enabling me to record important issues in a shared worksheet and escalate any specific cases that need attention. My experience in maintaining brand tone consistency and adhering to provided script guidelines will guarantee that customer interactions match your established procedures. Most importantly, as someone who values professional customer service, I understand the importance of swift response time in maintaining and growing a positive brand image. I promise to provide well-organized, thorough reports on daily interactions and contribute significantly to issue resolution and improved client satisfaction. Help me help you!
$500 USD in 7 days
0.0
0.0

Halo, Perkenalkan, saya Gita Rizkia. Saya tertarik untuk melamar posisi Admin Media Sosial yang Anda tawarkan. Saya memiliki pengalaman hampir 2 tahun sebagai IT Helpdesk, di mana saya terbiasa menangani pertanyaan dan kendala pengguna, merespon pertanyaan dengan cepat, memberikan solusi, melakukan follow-up, serta berkomunikasi dengan berbagai pihak untuk memastikan masalah terselesaikan dengan baik. Selain itu, saya juga memiliki pengalaman sebagai Customer Service Intern di Bank Syariah Indonesia yang membantu saya memahami pentingnya pelayanan yang cepat, ramah, dan profesional. Saya juga pernah mengelola akun Instagram dan YouTube perusahaan, termasuk memantau aktivitas akun, membuat konten menggunakan Canva, mengedit video dengan CapCut, serta responsif terhadap pesan masuk, dan mengikuti prosedur kerja yang telah ditetapkan. Saya siap untuk memulai secepatnya dan dapat mengikuti proses onboarding sesuai kebutuhan. Terima kasih atas waktunya. Saya berharap dapat berdiskusi lebih lanjut mengenai kesempatan ini. Salam, Gita Rizkia
$650 USD in 7 days
0.0
0.0

I am here to complete your task because I have more that 12 year experience in different different fields as well as I have also experienced in media news channel
$500 USD in 7 days
0.0
0.0

Hi, I noticed your social media pages have great potential for growth. I am a Social Media Manager specializing in content creation and audience engagement. I would love to help improve your online presence. Would you be interested in a free audit of your social media pages?
$500 USD in 7 days
0.0
0.0

Perkenalkan, saya Carolina. Tertarik untuk melamar posisi Admin Media Sosial yang Anda tawarkan. Saya memiliki pengalaman hampir 6 tahun sebagai Front Office dan Customer service saya terbiasa menangani pertanyaan dan menanggapi keluhan, merespon pertanyaan dengan cepat, memberikan solusi, Saya pernah mengelola akun Instagram dan Tiktok perusahaan, termasuk memantau aktivitas akun, membuat beberapa konten sederhana , responsif terhadap pesan masuk, dan mengikuti prosedur kerja sesuai dengan SOP. Saya siap untuk memulai secepatnya dan dapat mengikuti proses onboarding sesuai kebutuhan. Terimakasih
$500 USD in 7 days
0.0
0.0

"Hey, I think you would like to read this. I specialize in providing quick and efficient customer service on social media platforms. With my strong background in online admin and customer service, I am equipped to handle customer inquiries promptly and professionally. I have a keen eye for detail, ensuring accurate and consistent responses while following brand guidelines diligently. If selected, you can expect improved customer satisfaction through swift and courteous interactions. I will deliver daily summaries of customer engagements to track progress effectively. I would like to discuss more about the project. You lose nothing. If milestones are created, your payment will be fully protected, and you can use this message as proof for a full refund. Kind Regards, Riyaat --- Deliverables: 1. Monitoring and responding to messages and comments on social media platforms during working hours. 2. Handling inquiries, complaints, and information requests with friendly and professional language. 3. Documenting important issues and escalating specific cases if needed. 4. Maintaining brand tone of voice consistency and adhering to provided response scripts. 5. Providing daily interaction summaries including message volume, resolved queries, and customer feedback."
$400 USD in 7 days
0.0
0.0

Hello, I am interested in this project and would be happy to assist you. I have good communication skills, am responsive, and pay attention to details. I can follow instructions carefully and complete tasks on time. I am eager to learn, highly motivated, and committed to providing the best support for your business. I would appreciate the opportunity to work with you. Thank you for your consideration.
$250 USD in 7 days
0.0
0.0

Dear HR team, Warmest greeting from me. I am experienced 9 years in Branding, Public Relations, Marketing Communications & Event. I am intrested to introduce more about myself in an interview. I am available to be contacted on +6287888591952. Thank you.
$700 USD in 7 days
0.0
0.0

I graduated from a vocational high school (SMK) with a major in Accounting and am currently pursuing a Bachelor’s degree at Universitas Terbuka to further develop my knowledge and skills in accounting and finance. With approximately three years of experience as an Accounting and Tax Staff, I am responsible for recording daily financial transactions through journal entries, preparing financial statements, analyzing financial reports, and managing monthly tax filings, including VAT (PPN), Withholding Tax Article 21 (PPh 21), and Withholding Tax Article 23 (PPh 23). Throughout my career, I have developed strong attention to detail and a commitment to maintaining accurate financial records and ensuring compliance with applicable tax regulations.
$500 USD in 7 days
0.0
0.0

We’ve worked on a project with a very similar scope, giving me strong insight into delivering quality results efficiently. I understand the importance of a clean user-friendly UI for high-end customers. Let's chat about your project or walk away with a free consultation. Regards, Nabeel Ismail
$350 USD in 7 days
0.0
0.0

Dear Client, I have carefully reviewed your project description seeking a swift admin to handle customer interactions on your social media accounts. My expertise in WordPress and graphic design align perfectly with your requirements. With a background in delivering prompt and professional customer service, I am confident in my ability to excel in this role. My experience as an online customer service admin, coupled with my proficiency in popular social media platforms like Instagram, Facebook, and TikTok, makes me well-suited for this task. I am detail-oriented, communicative, and ready to commence immediately upon selection, ensuring seamless onboarding. I am keen on delivering exceptional customer service and am excited about the opportunity to contribute to your brand's success. I look forward to the possibility of working together and am ready to provide any additional information you may require. Kind regards, Aidan Nel
$550 USD in 7 days
0.0
0.0

I am interested in this offer, coincidentally I also have some skills in this kind of admin field, and I am trying and am confident that I can be a professional, friendly and agile admin.
$500 USD in 10 days
0.0
0.0

Hi! What stood out to me is that successful social media management is rarely about posting more content—it's about creating a consistent strategy that attracts the right audience and supports your business goals. Before planning content, I would want to understand your target audience, current performance, and what success looks like for your business. Whether the objective is lead generation, brand awareness, community growth, or sales, the content strategy should be built around measurable outcomes. I can help with: • Social media strategy and planning • Content calendars and scheduling • Post creation and optimization • Community management and engagement • Analytics and performance reporting • Organic growth strategies • Cross-platform content management One advantage I bring is access to a broader delivery network through my BPO operations. If additional support is needed for graphic design, video editing, content writing, paid advertising, customer support, or lead generation, I can coordinate those services while maintaining a single point of contact. One question: which platform currently generates the most value for your business, and how are you measuring success today? Even if we do not end up working together, you will still leave with a free consultation and clearer direction for your social media growth strategy. Regards, Alex
$400 USD in 7 days
0.0
0.0

Halo, saya tertarik dengan posisi Admin Customer Service untuk pengelolaan akun media sosial Anda. Saya memiliki kemampuan komunikasi yang baik, teliti dalam menangani pesan pelanggan, serta terbiasa memberikan respon yang cepat, sopan, dan profesional. Saya juga familiar dengan penggunaan platform media sosial seperti Instagram, Facebook, dan TikTok, termasuk memantau pesan masuk, komentar, serta menjaga kualitas interaksi dengan pelanggan. Pengalaman yang relevan: • Pernah menangani pelayanan pelanggan secara online melalui media sosial dan chat. • Terbiasa menjawab pertanyaan pelanggan, menangani keluhan, serta memberikan informasi sesuai SOP yang berlaku. • Mampu melakukan pencatatan laporan harian dan mengelola data secara rapi. • Memiliki kemampuan mengetik cepat dengan tingkat ketelitian yang baik. Saya siap bekerja segera setelah proyek dimulai dan dapat mengikuti proses onboarding pada hari yang sama. Saya juga siap mempelajari panduan kerja serta menyesuaikan diri dengan tone of voice merek Anda agar pelayanan tetap konsisten. Terima kasih atas waktunya. Saya berharap dapat berdiskusi lebih lanjut dan menjadi bagian dari tim Anda. Salam -salsabila
$500 USD in 7 days
0.0
0.0

I am a perfect fit for your project. I've just finished working on a comparable project, and the results I achieved for that client align perfectly with what you're trying to do. I excel at providing clean, professional customer service on social media platforms like Instagram and Facebook. While I am new to Freelancer, I have tons of experience in this area. Your project requires fast, polite responses, and seamless integration with your brand's tone. I would love to chat more about your project! No pressure! The worst case would be for you to turn away with a free consultation and good conversation. Let's chat. Best Regards, Marius Van Der Hulle
$300 USD in 7 days
0.0
0.0

Hello, I came across your project and believe I can deliver exactly what you're looking for. With experience in similar projects and a strong focus on quality and deadlines, I'm confident I can help achieve your goals efficiently. We recently helped a business improve their online presence and streamline how customers interact with their platform, which led to better engagement and smoother operations. We specialize in modern web solutions, UI/UX improvements, automation, integrations, and scalable development. Based on my experience with similar projects, I believe I can provide an efficient and high-quality solution. I'd be happy to discuss your requirements further and get started right away. I look forward to hearing from you. Regards, Elrico
$400 USD in 7 days
0.0
0.0

Saya memiliki kemampuan komunikasi dan pelayanan pelanggan yang baik, serta mampu menangani dan merespons pertanyaan melalui media sosial secara cepat, profesional, dan berorientasi pada kepuasan pelanggan. Saya terbiasa mengelola banyak percakapan secara bersamaan dengan tetap menjaga ketepatan informasi, konsistensi komunikasi, dan citra positif perusahaan. Saya mampu memberikan informasi yang jelas, menjawab pertanyaan pelanggan, menangani keluhan, serta membangun interaksi yang baik dengan audiens di berbagai platform media sosial. Dengan ketelitian, kemampuan organisasi yang baik, dan komitmen terhadap kualitas layanan, saya dapat memastikan setiap pesan ditangani secara efektif, tepat waktu, dan sesuai dengan standar profesional yang tinggi.
$300 USD in 30 days
0.0
0.0

Surabaya, Indonesia
Member since Jun 19, 2026
₹600-1200 INR
₹100-400 INR / hour
$10-30 USD
$750-1500 USD
$10-30 CAD
$2-8 AUD / hour
$25-50 CAD / hour
€30-250 EUR
₹37500-75000 INR
₹600-1500 INR / hour
£20-250 GBP
₹100-400 INR / hour
$2-3 USD / hour
$2-8 USD / hour
$30-250 USD
£10-20 GBP
£10-15 GBP / hour
$250-750 USD
£10-20 GBP
₹12500-37500 INR