Technical service chatbot - 30/11/2023 18:46 EST

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Chatbot System for Technical Support

We have already had the opportunity to test a technical support chatbot, and it was not useful as essential functionalities were missing.

Natural Language Chat in All Languages: The chatbot should respond in the user's language, searching for answers in company documents in English. Conversations (tickets) should be saved in English.

Human Support: In case of difficulty, the chatbot should be able to involve a human technician in the chat using WhatsApp or WeChat if possible.

Multimedia Support: In addition to text communication, the system should support the sending of images in tickets.

Search in Available Resources: The chatbot should first search in company documents and reference links. If necessary, it can perform web searches or request direct intervention from a technician.

Step-by-Step Resolution: When providing instructions to solve a technical problem, the chatbot should suggest specific checks. For example, asking the customer to check a specific aspect and proceeding with further suggestions based on the outcome.

These are the essential elements of the chatbot system for technical support.

We already have a website where we collect documents for technical service.

Additional Information: Before accessing the support service, it is necessary to register machine data, such as type, serial number, and year of production, along with company information. It is also crucial to accept the service conditions, including costs (warranty period and associated costs, as well as costs after the warranty period, both for AI assistance and human technical support, calculated per ticket, per hour, or per minute). Access to the chat is possible through the web and, if possible, through WhatsApp and WeChat

Lập trình C Java Python Kiến trúc phần mềm

ID dự án: #37495119

Về dự án

32 đề xuất Dự án từ xa 1 tháng trước đang mở

32 freelancer chào giá trung bình$2330 cho công việc này

AwaisChaudhry

Hi Good evening , I have read the brief details on your job listing . I see you have been looking for someone experienced with ChatBot Development. Its been 8 years since I have been working on freelancer.com, I have 9 Thêm

$3000 USD trong 30 ngày
(130 Nhận xét)
8.7
infowider11

Hi, I Understand your project requirements, I'll develop the **Chatbot System for Technical Support** based on your requirements, that automated responses to user queries including custom features and functionality. H Thêm

$2000 USD trong 20 ngày
(49 Nhận xét)
8.1
iramrao

I can confidently work on the project "Technical service chatbot." With my expertise in chatbot development and extensive experience in software development, I can create a chatbot system for technical support that mee Thêm

$2400 USD trong 7 ngày
(16 Nhận xét)
6.7
joaopedropimenta

Hey! I only had 30 seconds in the video, but I tried to describe that this is quite doable! I've done things exactly like this for multiple companies, and we had a ton of success, with systems that are up and running Thêm

$2750 USD trong 20 ngày
(15 Nhận xét)
6.3
AutoScrape123TX

I will do it very professionnal. Please check my profile. Price negociable.I have full stack experience and skills. From Python Bot/Python Ultra Scraper to Web Application and Android App, I can provide the best soluti Thêm

$3500 USD trong 14 ngày
(7 Nhận xét)
5.6
umair4639

I am a seasoned full-stack developer with over 12 years of expertise in C Programming, Java, Python, and Software Architecture. Project Scope: The proposed chatbot system aims to address the limitations identified in Thêm

$2850 USD trong 28 ngày
(5 Nhận xét)
5.3
tomastudja

Hello, nice to meet you. I just read your job posting. I have lots of experience in this field, so you don't need found another one. If you give me a chance, I'll provide you with the perfect result. I want to more dis Thêm

$3000 USD trong 20 ngày
(3 Nhận xét)
5.8
soramaru

Hello, my name is Koutarou and I am a well-qualified Full Stack Developer with 5+ years of related experiences. I understand that you are looking for a way to enable chatbot system for technical support and I believe I Thêm

$1500 USD trong 20 ngày
(2 Nhận xét)
4.0
Rehan9898

Hi Unferstood your requirement for a technical whatsapp chatbot. I have vast experience creating whatsapp chatbots. I can help you design it, also it would be capable of including human interaction and all other capabi Thêm

$1500 USD trong 1 ngày
(6 Nhận xét)
2.7
pro20200516

Hello Romeo T., We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on C Programming, Java, Python, Software Archi Thêm

$2300 USD trong 7 ngày
(3 Nhận xét)
1.8
praythelord0707

Hello, my name is Iord and I am a senior full stack developer with over 9 years of experience in Web and Mobile Application development. As you may know, we have already tested a technical support chatbot system and fo Thêm

$2250 USD trong 7 ngày
(0 Nhận xét)
0.0
sofiademarchi10

I am an English Translator. Extensive knowledge in developing advertising campaigns. Advanced studies in the area of history, geography and anthropology. Video editor. I have skills to work with different brands and gr Thêm

$2250 USD trong 7 ngày
(0 Nhận xét)
0.0
vadymperebitiuk

Romeo T.! Nice to meet you The project "Technical service chatbot - 30/11/2023 18:46 EST" seems great and I want to work with you. I am an expert who has many years of experience on C Programming, Java, Python, Softw Thêm

$2000 USD trong 7 ngày
(0 Nhận xét)
0.0
jassieminnette14

Hello! My name is Jassie Minnette, and I am a professional software developer with 6 years of experience in designing and developing robust and scalable applications. I specialize in the full software development lifec Thêm

$1500 USD trong 7 ngày
(0 Nhận xét)
0.0
msecon

Hello, my name is Mofasser Ahmed and I'm a full-stack JavaScript developer with extensive experience in building modern, efficient web and mobile applications that have helped clients across a wide range of industries Thêm

$2250 USD trong 7 ngày
(0 Nhận xét)
0.0
jamghalib1

As an experienced freelancer specializing in software development, I am excited to offer my services for the enhancement of your technical support chatbot. I understand the importance of providing efficient and effecti Thêm

$2250 USD trong 7 ngày
(1 Nhận xét)
0.0
chrisjcornish

Hello! My name is Christopher Jason and I am a highly qualified full-stack web developer with extensive experience in the industry. I have worked closely with clients, understanding their requirements, and delivering t Thêm

$2400 USD trong 30 ngày
(0 Nhận xét)
0.0
JohnSoho

Hi 老铁. I have rich experience on Data-Service development based on Machine-Learning and full-stack technologies. Also familiar with integrating to web, cross-platform app or mini program.

$2250 USD trong 7 ngày
(0 Nhận xét)
0.0
ericmagric5

Hello Romeo, My name is Eric and I am a senior blockchain engineer with a rich 15-year background in the tech industry. I specialize in blockchain and decentralized application development, which makes me well-suited Thêm

$2000 USD trong 7 ngày
(0 Nhận xét)
0.0
FischerJordan01

Hi, we’re interested in working with your company on developing your advanced technical support chatbot system. We understand the critical functionalities that were missing in your previous experience and are confident Thêm

$2500 USD trong 7 ngày
(0 Nhận xét)
0.0