Remote Ubuntu Help Desk Support

₹400-750 INR / hour

In Progress

Posted 7 days ago

₹400-750 INR / hour

I need a reliable engineer who can jump straight into Both L1 and L2 Support tasks for my clients’ Ubuntu desktops and servers. You must be completely comfortable reading logs, fixing permissions, rescuing users who cannot log in, and keeping an eye on disk, service, and performance issues. This is a remote role, handled almost entirely through Slack chat and ticketing in both Jira and ServiceNow, so extensive experience with those two platforms is essential. Most days you will spend just 1–2 hours solving the queue, but consistency matters—we are planning on a long-term collaboration and I will route work to you whenever it lands. If you have worked with NinjaOne, CrowdStrike, JumpCloud, or Cloudflare, let me know; those tools occasionally appear in our environment and that extra knowledge helps. Tell me about similar Ubuntu work you have handled, the time zone windows you can reliably cover, and the hourly rate you expect. Once we agree on terms, I will grant remote access, share the initial ticket backlog, and we can get started right away.

Cloudflare

System Administration

Project ID: 40372983

About the project

12 proposals

Remote project

Active 6 days ago

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Awarded to:

@cybexsoftadmin

Ubuntu Support | L1/L2 | Linux | Jira | ServiceNow | DevOps Hi, I can handle your L1/L2 Ubuntu support—log analysis, permissions, login issues, disk/service health, and performance—keeping tickets moving and users unblocked. I’ve supported similar environments (Ubuntu desktops/servers) via Slack + Jira/ServiceNow, focusing on fast resolution and clear updates. Comfortable with common tools (systemd, journalctl, SSH, networking) and have worked with Cloudflare and endpoint tools when needed. I work consistently (1–2 hrs/day), prioritize queue health, and document fixes to reduce repeat issues. I have 15+ years of DevOps/Linux experience across production systems. Quick questions: 1- Time zone coverage needed? 2- Avg tickets/day? 3- Access via VPN/jump host? Available to start immediately.

₹3,000 INR in 7 days

5.0

(4 reviews)

2.8

12 freelancers are bidding on average ₹790 INR/hour for this job

@zditanuel

im an expert ubuntu linux sysadmin jira servicenow slack l1 l2 support. read logs fix perms rescue logins monitor disk services perf crowdstrike ninjaone jumpcloud. contact me i'll reply u rn

₹575 INR in 40 days

5.0

(17 reviews)

4.6

@ocbineesh

Hello, With over 15 years of focused experience as a Linux Systems Engineer. I'm confident that I can provide support for your clients’ Ubuntu desktops and servers. I am a RHCE certified engineer. I have experience in all control panels and SSH commands. I am a full time freelancer, available 16x7. Please find my work history to ensure my experience. thanks Bineesh

₹575 INR in 40 days

5.0

(11 reviews)

2.9

@ashinnd84

Hello there, we are a team of capable developers and we can do this project in no time. Please, send me the project complete details to start the work. Thanks Ashish Kumar.

₹575 INR in 40 days

5.0

(2 reviews)

1.5

@WiredAI

Dear Client, I can jump in immediately for L1/L2 Ubuntu support—I’ve handled similar environments involving log analysis, permission fixes, user login issues, service monitoring, and performance troubleshooting across desktops and servers. I’m comfortable working via Slack with Jira and ServiceNow, and I’ve also had exposure to tools like NinjaOne, Cloudflare, and endpoint/security setups. I focus on quick resolution, clear updates, and maintaining system stability. ⏱ Availability: IST (flexible overlap with your timezone) ? Rate: Open to discussion based on workload (long-term friendly) Happy to review your current ticket backlog and get started right away. Best regards, WiredAI Ventures

₹400 INR in 40 days

5.0

(1 review)

1.0

@iAmiteshKr

i am system programmer in linux system since more than 20+ Years. Have extensive experience in fixing kernel panics, security problem, firewall, IP, DNS, routing, logs specific problem. in fact i can automate so many things. Based in india, might be best option for you.

₹750 INR in 40 days

0.0

(0 reviews)

0.0

@aabeleihi

hi , I would like to give L1,L2 support for ubuntu users ,using SSH for communication with devices , i don't have experience with Jira and ServiceNow but I am fast learner and work hard and good at problem solving

₹450 INR in 40 days

0.0

(0 reviews)

0.0

@subodhb9

I'm thrilled about this opportunity and excited to bring my skills to your team. I have strong hands-on experience with L1 and L2 support for Linux desktops and servers from my time as a Support Engineer, where I handled a wide range of daily user issues smoothly. I'm comfortable diving into nginx or systemd logs, verifying user permissions, and resolving problems on the spot. Day-to-day, I'd monitor system performance—like disk usage and services—using tools like btop for real-time insights. This remote role fits me perfectly; I'm familiar with Slack for communication and Jira for ticketing. I'm also confident with Cloudflare CDN—right now, five of my websites run through it, efficiently handling DNS queries from around the world. If my background feels like a good match, I'm ready to jump in and work together right away. Best regards, Subodh Kr Barman

₹500 INR in 1 day

0.0

(0 reviews)

0.0

@Infranovas

Drawing on our extensive expertise in Linux, we at InfraNova understand the unique intricacies and demands of Ubuntu in particular. We have vast experience troubleshooting various aspects, whether it's rescuing users who cannot log in, fixing intricate permissions or tackling disk, service, and performance issues. Our competence goes beyond basic technical support; we excel in reading logs, identifying root causes efficiently, and do not shy away from providing well-informed recommendations for long-term stability. Your remote role would be ideal for us as we are well-versed with Slack chat and ticketing tools like Jira and ServiceNow. As an added bonus, we are familiar with NinjaOne, CrowdStrike, JumpCloud, Cloudflare – tools that occasionally appear in your environment. Engaging us means gaining access to a team that’s always available to tackle your Ubuntu needs. At InfraNova, delivering consistent quality is our ethos – something you mentioned is very important for this project's long-term prospects. With our 24/7 monitoring system, even for the 1-2 hours daily tasks you mentioned , our attention to the details remain uncompromised . We will not only manage the work queue but proactively heighten your system's performance, cost-efficiency, and security through efficient monitoring and quick response time. Let us start tackling your backlog effectively and ensuring a seamless Ubuntu experience for all your clients!

₹500 INR in 40 days