Freshdesk - Azure DevOps Integration
Simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshdesk Azure DevOps app allows the support agents to
• Create Azure DevOps work items from the Freshdesk apps form.
• Allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items
• Allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support
• Create Work Item
• Link Work Item
• Configure App
• From Freshdesk the support agent should be able to see the status of the Dev Ops item
The Create Work Item: lets the user create new work item # in Azure DevOps from Freshdesk, the support agent can select the type of work item he/she wants to create like Bug, Epic, Feature, Task, User Story, etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.
Link Work Item: Using this button in Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk-Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
Notify: Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket these will show up as comments in Azure DevOps.
Work Item Log: In the Freshdesk-Azure DevOps app Work Item log modal shows you a couple of details of work item history including the comments history to the current Freshdesk ticket.
Configure App: This will help to map certain fields between Freshdesk and Azure DevOps.
This solution must be sellable on the FreshDesk marketplace.