Active Listening Training for Complaints

₹750-1250 INR / hour

Closed

Posted 7 days ago

₹750-1250 INR / hour

My service team needs to sharpen the way we handle customer complaints, and the fastest route is hands-on training that engrains true active listening. I want a series of live, interactive sessions—online or in-person—that walk representatives through proven techniques, real complaint scenarios drawn from our own transcripts, and guided role-plays that end with actionable next steps for every agent. What matters most: • Every participant should finish the programme able to listen without interrupting, reflect the customer’s words accurately, and steer the conversation toward a workable solution. • Each session must blend short theory segments with practical exercises, keeping the energy high and the material memorable. • Brief takeaway material (quick-reference sheets or digital cards) should summarise key listening cues so the team can revisit them during live calls. • I’ll measure success by a short post-training assessment and a one-month follow-up review of complaint-resolution metrics. Empathy and problem-solving are always in view, yet this initiative stays laser-focused on active listening as the catalyst for calmer conversations and faster resolutions. If you design and deliver customer-facing workshops regularly and can demonstrate measurable impact, let’s schedule a quick chat about dates, duration, and any platform preferences.

Project ID: 40520787

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3 freelancers are bidding on average ₹917 INR/hour for this job

@sibbunigy2j

Hello, I would be happy to design and deliver an engaging Active Listening Training Program for your customer service team. With experience in training, coaching, and performance improvement, I can create interactive workshops that combine practical exercises, real complaint scenarios, role-playing activities, and proven active listening techniques. The training will focus on helping agents listen without interrupting, accurately reflect customer concerns, demonstrate empathy, and guide conversations toward effective resolutions. What I can provide: • Live online or in-person training sessions • Customized exercises using your customer complaint examples • Interactive role-plays with coaching and feedback • Quick-reference guides and digital takeaway materials • Post-training assessment to measure learning outcomes • Follow-up review and recommendations based on complaint-resolution metrics My approach emphasizes participation and real-world application to ensure the skills are retained and immediately used during customer interactions. I would welcome the opportunity to discuss your goals, preferred schedule, session duration, and delivery platform. Thank you for your consideration. I look forward to speaking with you. Best regards, Shubham

₹750 INR in 40 days