Account Supervisor, Digital Strategy: Influencer

What we need: MikeWorldWide is looking for an Account Supervisor to join our global Digital practice and provide social media and influencer marketing strategy and support across a range of Consumer clients. This role will support teams across the agency and is a fully remote position. This role will be the engine that keeps the motor running on a day-to-day basis and ensures that programs are integrated with all teams and executed at the highest level. The ideal candidate is proactive and incredibly organized, with a demonstrable track record of managing up and down, and comfortable and confident with providing exceptional client service on multiple dynamic accounts. This role sits in the influencer practice and will be a key part of the future of the practice and the growth of the junior team. Responsibilities: Work alongside the Head of the Influencer and Social Practice to help evolve the agency’s influencer and social offerings, as well as train and develop colleagues to ensure our team's capabilities are staying ahead of the curve Manage the overall quality of work on multiple accounts by demonstrating professionalism and team leadership as a day-to-day client contact; assist in successfully growing existing accounts in meaningful areas Deliver client-ready materials, including strategic programs/plans; edit junior team materials Collaborate on or lead proposals, staffing plans and timelines for client projects and new business prospects; partner with digital executives and peers on budgetary issues, including account profitability Propose and implement influencer and social media engagement strategy for clients alongside supervisors; develop content strategy and plans Craft end-to-end, full-scale influencer campaigns including client briefing process, influencer identification and negotiations, activation, content approvals, managing paid boosting (whitelisting), and reporting and analytics Oversee day-to-day social presence, community management and content distribution/curation with specific focus on Instagram, Facebook, Pinterest and TikTok Analyze key metrics and tweak strategy as needed to maximize traffic, engagement, and growth potential across all platforms Understand how to determine online measurement and ROI metrics needed to evaluate campaign results against objectives; evaluate results against objectives, programs and plans Research relevant industry experts, competitors, target audience and users What you have to have: At least 5-7 years of experience that includes influencer marketing, content strategy and development, and social media marketing Prior experience with social media listening (Netbase, Brandwatch, Sysomos, etc.), publishing (Sprinklr, Sprout, etc.), social media competitive intelligence (Rival IQ, Shareablee, etc.) and measurement platforms are musts; experience with influencer marketing tools such as Tagger Media, Upfluence or Traackr Knowledge of social media advertising options and management on Facebook/Instagram, Twitter, TikTok, Snapchat, YouTube and/or LinkedIn · Strong experience in managing influencer programs including outreach, contracting, monitoring and reporting Excellent oral and written communication skills Experience managing junior staff across multi-dimensional account; experience managing quality control of junior staff work product Shines in a fast-paced environment, managing frequent tight deadlines without sacrificing quality Demonstrated experience maintaining client interaction on a daily basis and helping the account team retain and grow the business Ability to “get smart quickly’; understand and learn different business sectors swiftly