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What is PharmEasy's Return policy for Medicines? How does it work?

PharmEasy's return policy gives you an option to return the medicines purchased via PharmEasy within 30 days of receipt of the medicines. Copy of the invoice/bill from our partner retailers will be verified at the time of collection of returned medicines.

After verification we will return the amount, equivalent to the amount paid for the returned medicine(s) at the time of purchase, to your PharmEasy Wallet. Amount in your PharmEasy Wallet can be used for your future purchases from PharmEasy. To check your Wallet balance, go to Accounts -> Pharmeasy Wallet in the app.

How can I return medicines?

Call our customer care at ...... and provide your order ID.

Can I return any medicine?

Medicines which have been opened, partially used or disfigured are not eligible for returns.

Also, Medicines which need refrigeration cannot be returned once delivered. Please check the package carefully at the time of delivery

What is the return policy for Healthcare products?

Healthcare products can be returned within 7 days from the date of delivery. Food items are non returnable and non refundable if seal is broken

How long would it take me to receive the refund of the returned product?

If you had selected Cash on Delivery, refund will be done at the time of pickup. If you have paid online, refund will be processed into your account from which you made the payment within 7-10 business days

Does PharmEasy pick up the product I want to return from my location?

Yes. Our hassle free return policy allows easy return of the products. We will pick up the return within 4 - 7 days from the request placement date. Please keep the return shipment ready.

Why did the pick up of my product fail?

Our logistics team makes three attempts to pick up the item. If the item is not picked up in the third attempt, it will be assumed that the customer wants to keep the product. You can initiate a new return request, if item meets the return criteria. For more details, please write to us at care@.........or call our customer support team.

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