Seeking customer service agent
$750-1500 USD
Thanh toán khi bàn giao
We are a digital media company called Real Vision, the only video-on-demand platform for finance and investing. We produce and publish interviews with the world's sharpest investors, CIOs, fund managers, and economists to allow other investors to subscribe, view their long-form interviews, and hear unbiased information direct from the source. Real Vision is positioned to expand rapidly in the next year with current viewers in over 100 countries and new ventures scheduled to launch over the next 6 months. We have viewers of all age groups and professions and we require each and every one to be treated with top notch service.
Over the next 6 months we will be building out the capacity of our customer service to support the next phase of growth of Real Vision. During this 6-month period we intend to create full customer service internal guidelines, update our FAQ document, build feedback reports for internal business units, and create a digital help-desk with articles to assist our customers.
We are seeking a customer service agent who is familiar with Intercom and Trello. Our customer service is conducted through chat and email only. The right candidate will have flexible work hours that will allow them to work 5 days a week, including Saturday and Sunday, with 2 days off on weekdays of their choosing.
This will be an ongoing position that welcomes remote workers. Pay will start at $1200 per month with an annual review.
We seek a freelancer who has:
• Strong experience with digital customer service, preferably Intercom
• Comfort working with customers on tech issues on all devices and operating systems
• Respond in a chatty and friendly manner
• Experience with customer databases 40K+ in size
• Experience with customer service via email and chat
• Thorough understanding of database segmentation
• Owns an iOS device (preferable, as we have an iOS app)
• Can work at night hours EDT 3pm-3am, including Sat & Sun. This will allow you to pick 2 days off during the week.
• Is located in the Oceania region for a morning through evening schedule.
• Obsession with delivering the best customer experience available!
ID dự án: #15383990
Về dự án
28 freelancer chào giá trung bình$1185 cho công việc này
I am a Zendesk Customer service provider. I can provide you with my services of Customers Support. I know Zendesk, Intercom, etc. Feel free to discuss further on the project. Relevant Skills and Experience Customer Se Thêm
Hello, Hope you are doing fine, I came across this job opening and found myself fit for this position as I got good experience of working on Customer service tasks. I am good in communication too. Relevant Skills an Thêm
Hi there, thank you very much for posting this job on Freelancer.com and let me have a chance to do this job for you. I can help you with simple task and get you excellent results. Relevant Skills and Experience I hav Thêm
I have 5+ year experience of Help Desk support/remot support work and telemarketing with USA based client
I am very chatty and I own a Ipad. I also have 4 years of customer service experience. I am perfect for the job. Relevant Skills and Experience Customer Service Proposed Milestones $1111 USD - After the task
Hello, currently a 5 years experience on customer service skills, and most of that time was handling tech calls from mobile postpaid carriers and floor supervisor on the same campain. Relevant Skills and Experience Ca Thêm
We have experience using Intercom for management of leads and chat as well as Trello, Salesforce, Zoho CRM. Relevant Skills and Experience 8 yrs in the BPO industry doing project management. Proposed Milestones $1250 Thêm
Expert in Customer and I Can create, Train and manage our customer support team Relevant Skills and Experience Customer Service, customer support Proposed Milestones $1250 USD - 30 per month
I am a skilled customer service representative. Working 2 years with a retail and telecommunication company has a great impact with my skills with regards to providing excellent customer service.
Hi! I read your post for customer service representative. I believe I possess the qualities that you are seeking. I have work experience jn call center for 3 years. I worked as a chat customer support and customer serv Thêm