Summary for USPS supervisor position

I need this done by midnight on 1/13/2010. Provide a description of your qualifications and accomplishments demonstrating you possess each of the requirements stated on the job posting. These accomplishments may have occurred in various settings (6000 Character Limit). [login to view URL] MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state. 3. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message. 4. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals. 5. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations. 6. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals. 7. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives. 8. KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations. 9. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole. This is my Resume: Summary of Qualifications • Knowledgeable in various desktop applications: Word, Excel, Lotus, Power Point, WordPerfect, Outlook, Adobe Acrobat • Knowledge of all Windows applications and Windows NT Server/Workstation • Programming knowledge in HTML, Java and Java Script • Strong typing and 10 key skills Professional Experience United States Postal Service, South Euclid, OH 44121 Letter Carrier 2007-Present Case mail in delivery sequence, pull mail down in delivery sequence and deliver mail. Secure registered and certified mail. Handle cash with COD’s and customer service. University Hospital of Cleveland, Cleveland, OH 44106 Specimen Tech AP 2 2005-Present Prepares and distributes Anatomic Pathology specimens for diagnosis. Registers and enters patient demographics and insurance information from Anatomic Pathology specimens into computer database and accessions laboratory tests. Answer the telephone in a courteous and efficient manner while maintaining positive relationships with all internal and external contacts. Maintain critical TAT and specified essential criteria for processing of specimen for six physicians. Interacted with the doctor’s office personnel for urgent matters. Acxiom Corporation, Independence, OH 44139 Data Compilation Specialist 2003-2005 Supervising quality of workload and work performance of ten individuals in the Data Entry Department, extensive data entry, filing paperwork, and running credit/background checks. Verifying applicant’s information using Melissa Data and other office duties as required. Oberlin College, Oberlin, OH 44074 Secretary/Recreation Monitor 2000-2002 Typing proposals and other miscellaneous items, creating Power Point presentations, charts and covers, scanning documents and logos, mail merges, data entry, answering telephones and other office duties as required. . Education Oberlin College, Oberlin, OH 44074 Degree: Seeking Bachelors in Computer Science Major: Computer Science Graduation Date: Currently taking time off