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I need an experienced adviser who feels completely at home on the phone, because the role is 100 % voice-based. You’ll be the first and last touchpoint for our consumer-goods customers, fielding inbound queries and making outbound follow-ups whenever a case needs an extra push toward resolution or a courtesy check-in. Here’s what the day-to-day looks like: you’ll log into our cloud PBX and CRM (we use Zendesk + Aircall), greet callers, capture the issue in real time, walk them through basic troubleshooting or product-use advice, and close the ticket with clear notes so the rest of the team can see exactly what happened. For outbound calls, you’ll reach out on missed contacts, delivery-status updates, or proactive satisfaction surveys. All conversations must be documented inside the CRM before the line is cleared. Success for me is simple: • Average call response under 30 seconds • Ticket notes are complete and easy for any teammate to understand • Follow-up calls go out within the same business day If you already have a quiet workspace, a USB headset, and experience handling both inbound and outbound consumer-goods calls, you’ll ramp up fast. Let me know about the phone systems you’ve used and any KPIs you’ve hit before, and we can get started.
Mã dự án: 40328368
5 đề xuất
Dự án từ xa
Hoạt động 22 ngày trước
Thiết lập ngân sách và thời gian
Nhận thanh toán cho công việc
Phác thảo đề xuất của bạn
Miễn phí đăng ký và cháo giá cho công việc
5 freelancer chào giá trung bình ₹1.084 INR/giờ cho công việc này

The hard part here is not answering the phone, it is keeping every call clean in Zendesk while still moving fast enough to stay under 30 seconds. Most support reps can talk, but they lose time on documentation, missed follow-ups, and vague notes that force the next teammate to start over. There is a better way to run this than relying on one person to catch every inbound and outbound touch manually. I can handle the voice side with the same discipline, and if you want, I can also show you how to structure the workflow so missed contacts, delivery updates, and courtesy check-ins are triggered without anything slipping through. That is the difference between a busy phone line and a support process that actually resolves cases. Neuratel is built for voice systems that need real speed, not callback lag, with sub-200ms response latency and 50+ enterprise deployments since 2022. If you want, I can map the call flow for your Zendesk and Aircall setup first.
₹1.420 INR trong 7 ngày
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Hello, I am very interested in this voice-based customer support role and believe I would be a great fit for your team. I am comfortable handling inbound and outbound calls, assisting customers professionally, and resolving issues efficiently while maintaining a friendly and calm tone. I have strong communication skills and experience working with customers over the phone, capturing issues accurately, and providing clear troubleshooting guidance. I am also detail-oriented and make sure every interaction is properly documented, which aligns well with your requirement to log conversations in CRM systems like Zendesk and Aircall. Customer satisfaction is always my priority, and I understand the importance of being both the first and last touchpoint for customers. I am reliable, patient, and able to handle high call volumes while maintaining professionalism. I am available to start immediately and can commit to consistent working hours. I would be happy to support your customers and contribute positively to your team. Thank you for considering my proposal. I look forward to the opportunity to work with you. Best regards.
₹1.000 INR trong 40 ngày
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Hi, this is Shubh, a customer support professional with 5+ years of voice-based experience. I’ve handled inbound/outbound calls, troubleshooting, delivery follow-ups, and CRM logging (Zendesk/Aircall-type systems). I consistently meet KPIs like quick response time, clear ticket notes, and same-day follow-ups. I have a proper setup and can start immediately. Reliable, efficient, and customer-focused ready to add value from day one.
₹1.000 INR trong 40 ngày
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With my experience in customer service and my ability to handle multiple tasks efficiently, I believe I am the best fit for the Consumer Goods Phone Support Adviser role. My communication skills, both written and verbal, have proven to be effective and persuasive, vital qualities when dealing with customer queries over the phone. I take pride in my quick learning ability and adeptness at following workflows, making me the perfect candidate for a speedy ramp-up. My adaptability across different clients and industries will prove valuable given that I am joining your team midstream. Additionally, as a self-motivated individual who can remain professional under pressure, you can count on me to deliver consistent and high-quality support. THANK YOU.
₹1.000 INR trong 40 ngày
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Hello, We can support this role with a structured, voice-focused customer support operation backed by over 21 years of experience across multiple domains. At Customer Service Global, we operate with over 100 agents across Europe and Latin America, supporting clients in multiple countries and markets. We are experienced in handling both inbound and outbound calls, maintaining clear communication, and ensuring proper documentation across support systems. For your setup, we can: • Handle inbound calls with fast response times and clear issue capture • Guide customers through basic troubleshooting and product-related questions • Perform same-day outbound follow-ups (missed calls, updates, satisfaction checks) • Maintain accurate and complete ticket notes in Zendesk • Work within Aircall and similar cloud PBX systems • Ensure every interaction is properly logged before closing We are used to working with defined KPIs such as response time, resolution clarity, and follow-up discipline, ensuring consistency across all interactions. Happy to discuss further and align on your expectations. Best regards, Customer Service Global
₹1.000 INR trong 40 ngày
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