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I’m looking for a reliable virtual assistant to handle day-to-day customer inquiries that come into our Gmail support inbox. Your main focus will be keeping our response time low and our tone friendly, clear, and on-brand. What you’ll do: • Monitor the shared Gmail account during agreed-upon hours. • Draft and send professional replies, using our existing templates where applicable and creating new ones when gaps appear. • Tag, archive, and label messages so every conversation is easy to track. • Flag complex or urgent issues for me or the sales team and follow up to be sure nothing slips through the cracks. Nice-to-haves (but not required): basic data entry or appointment scheduling experience so you can jump in when our workload peaks. Deliverables I expect: 1. Inbox zero at the end of each assigned shift. 2. A concise daily summary of tickets handled, common questions spotted, and any messages escalated. 3. Suggestions for improving templates or workflow if you notice patterns. You should already be comfortable with Gmail, filters, and labels; familiarity with Google Sheets or basic CRM tools is a plus. Strong written English and a helpful attitude are essential. If this sounds like the right fit, tell me about a time you turned an unhappy customer into a happy one purely over email.
Project ID: 40561476
19 proposals
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Active 4 days ago
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Hello, I carefully reviewed "Gmail Customer Support Assistant" and fully understand the project requirements. With my experience in PHP, Email Handling, I can deliver a high-quality, reliable solution with a strong focus on performance, usability, and long-term maintainability. Recent work: [login to view URL] [login to view URL] [login to view URL] I'm available to start immediately and would be happy to discuss the project in more detail. Best regards, Umer
$12 USD in 1 day
3.7
3.7
19 freelancers are bidding on average $13 USD/hour for this job

Hi, I’m interested in this opportunity and would be happy to help manage your Gmail support inbox. I have experience with customer support, email management, data entry, and Google Workspace, and I understand the importance of responding promptly while maintaining a professional and friendly tone. I’m comfortable using Gmail filters, labels, templates, and Google Sheets to keep the inbox organized and ensure no customer inquiry is missed. I can also provide daily summaries, escalate urgent issues when needed, and suggest improvements to streamline your support workflow. In a previous role, I resolved a customer's frustration by responding promptly, addressing each concern clearly, and following up until the issue was fully resolved. The customer appreciated the communication and left the conversation satisfied. I’m available to start immediately and look forward to contributing to your team with reliable, high-quality support. Best regards, Md. Mostafizur Rahman
$8 USD in 40 days
6.6
6.6

Hi, I understand your need for a Gmail Customer Support Assistant to manage inquiries efficiently. I have experience with PHP, Excel, and CRM systems and will ensure prompt, clear, friendly replies. I'll keep inbox zero and provide daily summaries with suggestions. Price and timeline are negotiable and can be discussed. Thanks,
$8 USD in 17 days
6.5
6.5

Hey, I appreciate you're looking for someone who can create new templates when gaps appear, not just use existing ones. That's smart for continuous improvement, and I'm great at spotting patterns and drafting clear, on-brand replies. I once turned an unhappy customer around by proactively updating them on a delayed order and offering a small discount, keeping the tone helpful. Are there any specific types of inquiries you find most challenging right now?
$30 USD in 40 days
5.0
5.0

With my extensive technical background and over seven years of experience as a Senior Full Stack Developer, I offer an unmatched set of skills for your Gmail Customer Support Assistant role. Efficiency, proficiency, and streamlining are the hallmarks of my work. I am well-versed in leveraging automation tools like n8n and Python to introduce intelligent workflows that reduce manual efforts and enhance productivity - this is a perfect fit for managing incoming inquiries adeptly. My email correspondence expertise has often played a significant role in turning unsatisfied customers into happy ones. One instance comes to mind when I was working with a startup on their customer support queries. Swiftly empathizing with an unhappy customer, I used a patient and considerate tone to meticulously address every one of their concerns over email. By providing detailed explanations and assurances, I not only resolved their issues but also restored their confidence in the company's products.
$12 USD in 40 days
3.8
3.8

Hi, I'd love to help you manage your support inbox and ensure every customer receives a prompt, professional, and friendly response. I have 5 years of experience as a Virtual Assistant, handling customer support, email management, data entry, web research, and administrative tasks for clients across different industries. I'm comfortable working in Gmail, organizing emails with labels and filters, maintaining Inbox Zero, and creating or improving response templates to keep communication consistent and efficient. I pay close attention to detail and understand when an issue should be resolved independently and when it needs to be escalated. At the end of every shift, you'll receive a clear summary of completed conversations, recurring customer questions, pending items, and suggestions to improve workflows or templates. One example of turning an unhappy customer into a happy one involved a client who was frustrated about delayed communication. I responded promptly, acknowledged their concerns, provided a clear explanation and regular updates, and followed up until the issue was fully resolved. They appreciated the transparency and responsiveness, and the conversation ended with positive feedback. I'm reliable, responsive, and committed to representing your brand professionally while maintaining fast response times. I'd be happy to discuss your workflow and can start immediately. Thank you for your time, and I look forward to working with you.
$8 USD in 40 days
3.9
3.9

With over 8 years of experience in the tech industry and a comprehensive skill set that includes data entry and proficiency in using CRM tools like Google Sheets, I'm confident that I am the perfect fit for your Gmail Customer Support Assistant role. My journey in IT began in a lively and demanding environment where I sharpened my abilities to handle diverse projects with precision. Now as a freelancer, I bring this invaluable expertise and undivided focus directly to clients like you. My tech-stack is tailored suitably for your project's needs; specifically, my proficiency with Gmail, filters, labels, Google Sheets combined with a strong grasp of HTML, CSS, JavaScript ensures my absolute comfort while managing your Gmail support inbox. Given the prominence of email communication in this role, my excellent command over written English will guarantee the same level of friendliness, clarity and on-brand tone that you require. Moreover, my organizational skills--adeptly demonstrated through my ability to tag, archive and label messages ensuring easy tracking--coupled with an unprecedented customer service record (more specifically turning unhappy customers into content ones purely through email), uniquely position me to excel in this virtual assistant role. Choose me for this project and I promise you won't have to worry about responding promptly or missing any crucial tasks; after all, precision and efficiency are hallmarks of my work.
$12 USD in 40 days
4.0
4.0

Hi there, I can work on this job right now. I would like to work with full commitment and I have good communication skills and years of experience. Ready to start now. Kindly direct message me.
$12 USD in 40 days
3.8
3.8

GIVE ME 30 SECONDS TO SHOW YOU WHY I'M THE RIGHT FIT FOR THIS PROJECT. In a recent project, I managed a busy support inbox, ensuring swift responses and maintaining a friendly tone. This led to a 20% increase in customer satisfaction scores. I bring extensive experience in customer service and email management, directly aligning with the requirements of this role. Understanding your goal of providing timely, friendly, and on-brand customer support, I would leverage my skills to maintain inbox zero, provide daily summaries, and suggest improvements proactively. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Patrick
$8 USD in 7 days
1.7
1.7

Hi, I can help manage your Gmail support inbox with fast, friendly, and professional replies while keeping conversations organized and easy to track. I’m comfortable working with Gmail labels, filters, templates, archiving, Google Sheets, and basic CRM-style workflows. I can monitor the inbox during agreed hours, respond using your existing tone and templates, create new reply drafts when needed, flag urgent or complex issues, and provide a clear daily summary of handled tickets, escalations, and repeated customer questions. I can support: * Gmail inbox monitoring * Professional customer replies * Template use and improvement * Labels, tags, archiving, and inbox zero * Escalation of urgent or sales-related messages * Daily summary reports * Basic data entry or scheduling when needed In a previous support workflow, I handled an unhappy customer by first acknowledging the issue clearly, apologizing without sounding scripted, offering a practical next step, and following up until the customer confirmed everything was resolved. That kind of calm, helpful email communication is exactly how I would support your inbox. My focus will be low response time, clean organization, and a consistent customer-friendly tone.
$15 USD in 40 days
0.0
0.0

Hi, I can manage your Gmail support inbox, respond to customer inquiries, and keep everything organized with labels and filters. I'm detail-oriented, responsive, and committed to providing friendly, professional support. I'm ready to start. Thanks, Alisha
$10 USD in 40 days
0.0
0.0

Hello, I am excited to apply for your Gmail Customer Support Assistant position. With over 10 years of experience in Customer Service, Administrative Support, and Email Management, I have handled customer inquiries via email, chat, and phone while maintaining a professional, friendly, and solution-focused approach. I am comfortable managing Gmail, organizing inboxes with labels and filters, and ensuring every customer receives a timely response. What I Can Help You With: - Monitor and manage your Gmail inbox - Reply to customer inquiries professionally - Organize emails with labels and filters - Escalate urgent issues promptly - Prepare daily ticket summaries - Suggest workflow and template improvements Why Choose Me? ✔ Excellent written English and communication ✔ Detail-oriented and highly organized ✔ Fast response and reliable follow-up ✔ Strong customer service and problem-solving skills Tools I Use: Gmail, Google Workspace, Google Sheets, Microsoft Office, Trello, Notion, and CRM Systems. Example: A customer once contacted us frustrated because their order was delayed. I acknowledged their concern, explained the situation clearly, provided regular updates, and offered an alternative solution. The customer appreciated the transparency, remained positive throughout the process, and thanked us for the prompt communication. I am available to start immediately and would love to support your team. Best regards, Ina
$8 USD in 40 days
0.0
0.0

Soyapango, El Salvador
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