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Operations Manager TMG Realty | Professional Real Estate Brokerage Reports To: Principal Broker Employment Type: Part-Time to Full-Time (Scalable) Location: Remote or Hybrid (Ohio) Role Summary The Operations Manager serves as the operational backbone and first point of contact for TMG Realty. This role is responsible for daily brokerage execution, CRM management, transaction coordination support, internal accountability, and professional communication with agents, clients, and third parties. The Operations Manager does not sell, negotiate, or interpret contracts. Their primary function is to organize, route, document, and escalate, ensuring the brokerage runs cleanly, compliantly, and predictably as it scales. This role requires exceptional organization, professional communication, strict system discipline, and comfort working inside structured workflows. ⸻ Core Responsibilities Daily Operations & Accountability • Execute all assigned tasks within the same business day unless otherwise directed • Maintain accurate time tracking and task documentation in the TMG Daily Operations Log • Complete required start-of-day and end-of-day procedures, including daily summaries • Follow mandatory Master Notes Template for all documented actions • Notify the Principal Broker upon completion of daily operations Reasoning: This protects visibility, reduces dependency risk, and creates audit-ready operations without micromanagement. ⸻ CRM & Lead Management (Follow Up Boss) • Manage all assigned CRM tasks, follow-ups, and communications • Handle calls, texts, and emails exclusively through the company number and email systems • Update stages, tags, notes, and tasks accurately and promptly • Log all communications clearly and tag the Principal Broker when review or escalation is needed • Route leads appropriately without sales pressure or opinion-based guidance Reasoning: Centralized CRM discipline protects compliance, preserves data integrity, and enables brokerage-level reporting. ⸻ Transaction & Compliance Support (Dotloop) • Monitor submitted transaction files for compliance review • Coordinate document flow once files are formally submitted • Track deadlines, signatures, and required documentation • Communicate with agents, title, lenders, and vendors regarding transaction logistics • Escalate all risk items, delays, or money-related issues immediately Explicit Boundary: This role does not draft contracts, interpret legal language, approve changes, or review unsubmitted files. Reasoning: This boundary protects the brokerage from unauthorized actions and maintains broker-only decision authority. ⸻ Ops Inbox & Email Management • Serve as primary owner of the Ops@ inbox • Respond professionally on behalf of the brokerage • Monitor transaction-related communications daily • CC the Principal Broker on all relevant correspondence • Identify and escalate time-sensitive or risk-based issues Reasoning: A centralized ops inbox prevents fragmentation and ensures leadership visibility without inbox overload. ⸻ Communication & Call Handling • Act as the primary front-line contact for incoming calls and messages • Follow the Operations Call & Messaging Framework precisely • Clarify intent, route appropriately, document outcomes • Never speculate, promise outcomes, or discuss commissions without authorization • De-escalate frustrated callers and escalate complaints immediately Reasoning: This protects brand tone, reduces liability, and ensures consistent client and agent experience. ⸻ Authority & Decision Scope Authorized To: • Communicate on behalf of the brokerage operationally • Schedule appointments and route inquiries • Request missing documentation • Escalate issues to the Principal Broker Not Authorized To: • Negotiate terms or pricing • Interpret contracts or legal language • Commit the brokerage financially • Override broker decisions ⸻ Required Skills & Qualifications • Strong written and verbal communication • Exceptional organization and follow-through • High comfort with structured systems and SOPs • Ability to manage multiple priorities without constant direction • Professional judgment and discretion • Prior experience in real estate operations, administration, or transaction coordination preferred ⸻ Performance Metrics Performance is evaluated based on: • Accuracy and consistency of daily logging • CRM hygiene and task completion • Responsiveness and professionalism • Adherence to scope boundaries and escalation rules • Reliability and accountability Failure to document work is treated as incomplete performance. ⸻ Growth & Scalability This role is designed to scale into: • Full-time Operations Manager • Brokerage Operations Lead • Multi-market Operations Oversight As volume increases, responsibilities may expand to support additional staff and markets under broker direction.
Project ID: 40189595
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Active 2 mos ago
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25 freelancers are bidding on average $19 USD/hour for this job

''Remote Operations Manager for Real Estate Brokerage'' Dear [Hiring Manager], I am writing to apply for the Operations Manager role at TMG Realty. With a strong background in operations, CRM discipline, and structured workflow management, I am well-prepared to serve as the operational backbone of a growing brokerage. I excel in maintaining clean systems, accurate documentation, and same-day task execution—ensuring leadership visibility, compliance, and predictable daily operations. I am highly experienced in CRM-based lead management, professional inbox and call handling, and transaction coordination support within clearly defined authority boundaries. I understand the importance of escalation protocols, audit-ready documentation, and consistent communication when supporting agents, clients, and third parties. My working style is organized, accountable, and detail-driven, with comfort operating independently inside strict SOPs. I am excited by TMG Realty’s scalable vision and would welcome the opportunity to contribute to its operational excellence and long-term growth. Sincerely, RUBEL UDDIN
$12 USD in 40 days
3.1
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Hello there, I bring hands-on real estate operations experience managing CRM hygiene, transaction coordination, compliance workflows, and ops inboxes with strict SOP discipline. I keep brokerages audit-ready, responsive, and scalable through same-day execution, precise documentation, and professional front-line communication;so your broker stays focused on growth, not cleanup.
$10 USD in 50 days
2.0
2.0

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in CRM, Customer Service, Administrative Support, Data Management, Operations Management and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$25 USD in 5 days
1.3
1.3

Hi there, I noticed you’re looking for an Operations Manager skilled in CRM management with Follow Up Boss and transaction coordination in Dotloop, and I’ve built very similar operational frameworks supporting real estate brokerages. I have 7+ years of experience in operations management and CRM system administration, having recently optimized transaction workflows and communications for a boutique brokerage, streamlining compliance and lead routing that reduced delays by 30%. ✅ Manage daily operations with rigorous logging and task completion, ensuring audit-ready records using your Master Notes Template. ✅ Administer CRM tasks in Follow Up Boss, updating stages and logging interactions with precision to preserve data integrity. ✅ Oversee transaction file flow in Dotloop, tracking deadlines and escalating risks to safeguard compliance. ✅ Centralize inquiry communications via the Ops@ inbox with professional, rule-based responses and escalation. ✅ Handle calls and messages using your structured framework to maintain brand consistency and operational control. Quick question: How many active agents and monthly transactions does TMG Realty currently handle to scale workload effectively? I look forward to working with you. Best Regards, Rosita Iniesta
$20 USD in 18 days
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Hello, I’ve reviewed the Remote Operations Manager role for TMG Realty and I’m confident I can establish a scalable, compliant operational backbone that keeps daily brokerage activities accurate, auditable, and client‑focused. With hands‑on experience in real estate operations, CRM governance (Follow Up Boss), and transaction coordination (Dotloop), I will implement a structured workflow that eliminates ambiguity and accelerates throughput without micromanagement. Plan: • Set up a daily Operations Log and Master Notes Template; ensure end-of-day summaries and precise time-tracking. • Harden CRM discipline: accurate stages/tags/notes, channel all calls/texts/emails through company systems, and keep the Principal Broker in review loops. • Build Dotloop monitoring for deadlines, signatures, and required docs; escalate risks immediately. • Manage Ops inbox and calls per your framework; maintain professional tone and avoid unauthorized commitments. • Establish escalation paths and KPI dashboards to measure accuracy, responsiveness, and accountability. This framework will scale into a full‑time Operations Manager and beyond as volumes grow. The initial setup and documentation can be delivered within 14 days, with ongoing support on a scalable basis. Best regards,
$50 USD in 29 days
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Hi, I am excited about the opportunity to work as the Operations Manager for TMG Realty. With over 10 years of experience in operations management, particularly in real estate environments, I have honed my skills in CRM management and transaction coordination, ensuring seamless daily operations. My strong organizational abilities and disciplined approach to system management will support the brokerage's growth and promote professional communication within the team and with clients. I am eager to align with your vision and establish efficient workflows that uphold compliance and accountability. Let's discuss how I can contribute to TMG Realty's success further.
$50 USD in 49 days
0.0
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Dear Client, Good afternoon . How are you? I hope this proposal finds you well. I'M A CERTIFIED & EXPERIENCED EXPERT This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills, (Administrative Support, Data Management, Customer Service, Operations Management and CRM), as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. THANK-YOU & WELCOME.
$50 USD in 40 days
0.0
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Hello, I’m highly experienced in real estate operations and administrative management, with a strong track record maintaining CRM systems, coordinating transactions, and ensuring workflow compliance. I thrive in structured environments and excel at front-line communication, task logging, and escalation management. I’m comfortable following SOPs meticulously, keeping daily operations transparent, and supporting broker-led decision-making without overstepping boundaries. I’m available for part-time or scalable full-time engagement and confident I can help TMG Realty run efficiently while supporting growth.
$8 USD in 40 days
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With over a decade of experience as a web developer, I have skillfully tackled projects similar to your need for a Remote Operations Manager. Equipped with proficiency in dealing with web development on systems, CRM, and ERP solutions, I can ensure that your brokerage runs seamlessly. Moreover, my expertise extends to creating intelligent workflows using AI and Machine Learning, offering possibilities of predictive analytics and NLP-integrated functionalities. A key component for this role is efficient communication, which I prioritize above all else. My proficiency in written and verbal communication is especially advantageous when it comes to effectively managing the core responsibilities outlined in your project description. Not only can I handle email management, but with experience working with numerous CMS platforms like WordPress and Shopify, routing leads and organizing data become second nature. Understandably, every operational decision should be backed up by real data which is why I highly cite my familiarity with AWS and version control tools like Git as valuable assets that would further establish me as a reliable operations manager for the brokerage company. Let us discuss how we can elevate TMG Realty together. With Regards! Abhi
$12 USD in 40 days
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With over a decade of experience under my belt, I can expertly handle your Data Management needs for your Real Estate Brokerage. As a solid Full Stack Web and Mobile App Developer, I am well-versed in organizing and streamlining processes to ensure smooth daily operations. My extensive background delivering scalable digital solutions makes me the perfect fit for a role that demands careful management of tasks, documentation, timelines and transactions. In addition to the technical prowess I bring with my skills in PHP, Laravel, Node.js, etc., my 10+ years in diverse industries assists me in dealing with real-world scenarios with flexibility and agility. My work spans across E-commerce, Healthcare, Education and more - all areas that require precise data management and strict adherence to protocols just like your Remote Operations Manager position.
$10 USD in 40 days
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Hi there, I’m confident I can be the operational backbone for TMG Realty, ensuring clean, compliant, and scalable daily brokerage execution. With extensive real estate operations experience, especially in CRM governance (Follow Up Boss) and transaction coordination (Dotloop), I will implement disciplined workflows, a Master Notes Template, and a centralized Ops inbox to boost visibility and reduce dependency risk. What I’ll deliver: - Daily operations discipline: end-to-end daily routines, time-tracking in the Ops Log, and broker-ready summaries. - CRM governance: accurate stage/tags, clear logs of communications, and escalation to you when review is needed. - Transaction support: monitor submissions, coordinate document flow, track deadlines, and escalate risks immediately. - Professional communications: consistent tone, prompt responses, and protection of boundaries. Onboarding and ramp: I’ll have templates, SOPs, and dashboards in place within the first week, with ongoing support scalable to part-time or full-time as needs grow. Next steps: I can start shortly; propose 14 days for onboarding and then a flexible ongoing schedule. Which single metric would define success for the Operations Manager in the first 90 days, and would you like me to prioritize CRM governance, transaction flow, or reporting alignment first? Best regards, RICHARD
$50 USD in 39 days
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I have over 4 years of experience in administrative support and operations management. In my previous role with a well-known regulator, I managed a heavy caseload, ensured strict compliance with regulations, and maintained impeccable documentation - all skills that directly align with your need for an organized and disciplined Operations Manager. Working in a highly regulated environment has taught me the value of meticulous work, something I bring to every task. In addition to my regulatory background, I've also spent 5 years managing diverse projects across sectors, including residential projects and web development. This has honed my adaptability, problem-solving abilities, and multi-tasking skills -key strengths that will be extremely useful as we scale TMG Realty. My strong written and verbal communication skills have been invaluable in my professional journey so far; from effectively handling client concerns, comforting irate customers to fostering positive relationships with stakeholders. By choosing me for the role of Remote Operations Manager for your real estate brokerage, you're gaining not just someone skilled and experienced but someone committed to operational excellence. I'm excited about the opportunity to positively impact your company by streamlining operations and providing clear visibility into day-to-day actions while ensuring that all risks are immediately identified and addressed. Thank you for considering me for this role.
$14 USD in 40 days
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I’ve got the same skills that you’re looking for your work, since I have past experience of real estate brokerage. Hit me up and we can discuss how we can work together and get your business up.
$12 USD in 40 days
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As an experienced customer service professional, I strongly believe I am the best fit for the role of your Remote Operations Manager. Over the years, I have honed my skills in time management, detailed documentation, and handling high-pressure situations with ease - all key areas in your project requirements. My experience working with centralized systems and managing workflows will be invaluable when it comes to maintaining your brokerage's daily operations and compliance needs. Additionally, my strong communication skills, both written and verbal,are sure to foster a professional and cohesive environment within the team, as well as assist me in serving as the primary contact point for your clients and agents. Lastly, my ability to adapt quickly and learn efficiently is ideal for tackling new challenges. I understand the importance of not stepping beyond my bounds as an Operations Manager; therefore, I am fully committed to respecting your established boundaries and escalating matters that may require your attention. With me on board, you can trust that your company's operations will be in capable hands while you focus on the growth and scalability of TMG Realty.
$12 USD in 40 days
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Springfield, United States
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