Customer Experience Specialist -India
Ngân sách ₹12500-37500 INR
We (freelancer.com) have an exciting opportunity for an experienced Cusomter Experience Specialist to join our team and be part of this amazing project during an amazing growth period.
Responsibilities:
Communicate with customers, and liaise their service requests to our professional teams to drive the best course of action for their resolution
Proactively engage with customers and facilitate their service requests by updating on their service request status through KCI
Use different communication tools to enhance customer experience
Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience
Build up your customer service skills and develop your professional expertise
Execute and take ownership of the end-to-end experience or “journey” of customers
Demonstrated proficiency in multi-channel support (primarily written communication via email, phone) to customers throughout every stage of their journey
Set clear expectations for customers about their cases, troubleshoot (if any) service issues; and document pertinent information to ensure continuity of care throughout till case closure, inform those that require escalation to the Escalation Manager for input/feedback.
Define a complete road map for scoring high NPS for the business, ideate the complete strategy, implement and deliver NPS above other partners
Work deeply with relevant stakeholders and lead the projects to the targeted sNPS scores
Identifying customer needs and taking proactive steps to maintain positive experiences by aligning process improvements and redefining of the existing processes
Evaluating customer feedback, documenting both customer compliments and complaints.
Requirements:
Excellent customer service instincts; prioritizes and champions customer delight
Knowledge and proficiency in Google Workspace
Excellent written and verbal communication skills and ability to adjust written and verbal communication to fit a variety of situations, audiences
Track record of success working remotely but a team player to deliver high-quality customer experiences and achieve key performance metrics
Track record of getting a variety of things done with both speed and accuracy; extremely high attention to detail, even when pivoting among multiple channels and tasks
Ability to work under pressure & ability to flex working hours in order to meet business objectives
Organized and methodical with problem-solving ability
Exceptional courtesy, patience, and an overall “people person”
Excellent interpersonal skills and customer-centric approach to establish rapport, credibility, and relationships with customers & stakeholders
13 freelancer chào giá trung bình₹27731 cho công việc này
Hello, Hire me! I have 7 years of experience in the customer service industry and I am confident I am the best fit for the job. I assure you that all queries, concerns and issues of your customers will be addressed p Thêm
I am writting to apply for the post of a customer support. The role is very appealing to me and I think I am the perfect match for the job. I'm an experienced customer support and I Can offer my great skills for your Thêm
I have read and understood all your project details and I feel myself the best candidate to complete this project with 100% accuracy.I have got good command over English both written and verbal. I have vast amount of e Thêm
Hello, I am Vikas, always alert and comfortable about my work, I complete my work on time with great care, so you can rest assured and give your work to me.
Hi, this is swaraj iam working in a software company I need to get side income so iam working as an freelancer.
Dear Recruiter, As an experienced Customer Service Representative, the advertisement for Customer Service Representative with Your company sparked my interest. When reviewing the position requirements and your organiz Thêm
Great day! I am sincerely interested in getting this job. I’m a self-driven go-getter who is always on the go to showcase my skills, attitude, and abilities. I am confident that I can deliver what the job needs with Thêm
Accuracy in responding to clients Total dedication to accomplish client satisfaction I have vast experience in client service Great ability to learn what I might not know High concentraron to details and stakeholders r Thêm
Good day, I have worked in Customer Experience unit for 14 years at a Bank in Dubai. Our main task included communicating with customers via channels i.e. phone, letter, email and chat. We also mystery shopped customer Thêm
Greetings ‼️ I am really interested in this project as I am an experienced candidate would like to join immediately. Looking forward to hear from you. Thanks and regards. Sonia
Hi there, I am based in India and was waiting for such a great opportunity to come my way which allows me to meet and exceed customer expectations. I would love to be a part of your team and contribute my share of expe Thêm
