
Closed
Posted
Paid on delivery
I’m looking for reliable help to cover incoming chat messages on a part-time basis. The sole focus is “membalas chat saja”—responding promptly, politely, and accurately to each inquiry that comes through our online chat channel. Scope • Work is strictly part-time; hours can be arranged in advance so we both know the schedule. • All communication happens via our web-based chat tool; no phone calls, social media, or email follow-ups are required. • Typical questions involve basic product information and order status. A knowledge base and scripted replies are already prepared—your job is to read, adapt where necessary, and send. • Escalate any issue you’re unsure about to me through the internal notes function. What I provide • Full onboarding to the chat platform. • Quick-reference FAQ and sample responses. • A direct line to me for any clarifications during your shift. What I expect • Fast typing and clear written Indonesian. Basic English is a plus but not mandatory. • Consistency: log in on time for every agreed shift. • Professional yet friendly tone in every chat. If you enjoy straightforward administrative work and are comfortable focusing exclusively on chat replies, I’d love to hear how you can help keep our customers happy.
Project ID: 40724510
108 proposals
Remote project
Active 3 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
108 freelancers are bidding on average $420 USD for this job

Hi Sir/Madam, Thank you for going through my proposal for your Job titled Part Time Chat Support. I have gone through your job posting. I am a reliable freelancer with 8+ years of experience working on web and customer focused projects. I am a full-time freelancer and can work during your required shifts. You can choose to give me this job as I promise Quick turnaround, timely communication, consistency, Loyalty. Skills: Customer Chat Support, Web Chat, Product Support, Order Status, Customer Service, Written Communication, Basic English, Data Entry I can handle incoming customer chats promptly and professionally, using your existing knowledge base and prepared responses while adapting replies naturally to each customer's question. I will focus only on chat support, maintain a friendly and accurate tone, follow the agreed schedule consistently, and escalate anything unclear through your internal notes system. I am comfortable learning your chat platform quickly and can start with your onboarding and FAQ process. we will discuss more details in chat. Thanking you, All the very best, Cheers!!
$500 USD in 20 days
7.9
7.9

Hello, I can help you with "Part-Time Chat Support" as per your given project description. We can discuss more in detail during a chat conversation when you are available. I've worked on many PHP projects in recent times. So I am confident on achieving your expected Goals. Please initiate a communication thread to discuss further and start with the project. ⭐ 5.0/5 from a recent client: "A more professional version: “Excellent work! The job was completed within the committed timeline. Great quality, professionalism, and timely delivery. Highly appreciated and recommended.”" Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
$450 USD in 9 days
7.6
7.6

Hello, I’d be happy to help with your chat support needs. It sounds like you're looking for someone reliable to manage incoming chat messages, ensuring customers receive prompt and friendly responses. With 7+ years of experience in customer support, I understand the importance of clear communication and the need to maintain a professional yet approachable tone. I’m comfortable with the chat platform setup and can quickly adapt to your knowledge base and scripted replies. I’ll make sure to log in on time for every shift and will escalate any issues I’m unsure about, just as you outlined. I’d love to know more about the typical volume of chat inquiries you receive daily and if there are any peak times I should be aware of. Best regards, Ivan Mandinski
$250 USD in 7 days
7.7
7.7

You need dependable part-time help answering incoming chat messages about product details and order status. I have 8+ years of experience in web development and have delivered hundreds of projects using web-based chat and admin tools. I will log in on time for every agreed shift and reply using your FAQ and script, adapting the wording when a question needs it. Anything unclear, I will pass to you through internal notes instead of guessing. I am fully confident I can deliver this for you, and I will give my 100% until it works exactly the way you want. Unlimited revisions until you are satisfied. I can start right away.
$500 USD in 7 days
7.8
7.8

★★★ TOP 1% IN FREE LANCER WORLD ★★★ ★★★ 20+ Year Experience in IBD being CMD★★★ ★★★ 200+ Country Satisfied Clientele ★★★ ★Linkedin★ ★Data Entry★ ★Business Plans★★★ ★★★ Operational Strategic planner Customer Support 24*7★★★ ★★★Excel/Word Operation★★★ ★★★Chat Support★★★ ★★★Calling Support★★★ ★★★Business Plans / Marketing Strategy ★★★ * Digital Marketing★★★ ★★★Social Media Marketing ★★★ ★★★Internet Marketing ★★★ ★★★Any type of Data Projects★★★ ★★★★★★ Regards, ★★★CMD★★★ ★★★PVSYS GROUP (INDIA)★★★ ★★★IF YOU THINK THEN I CAN★★★
$250 USD in 99 days
7.8
7.8

Hello, I can start immediately and handle chat replies on a reliable part-time basis. I will follow your knowledge base and scripted replies, adapting as needed to keep responses accurate, polite, and timely in Indonesian. I’ll escalate anything uncertain via the internal notes system and log recurring queries for faster handling. My approach: I’ll quickly absorb your onboarding material, then respond with a consistent, friendly tone, even under busy moments. I’ll maintain fast typing and clear Indonesian, with basic English as a bonus. I’ll track shifts as agreed and report any anomalies right away. Ready to begin and keep customers satisfied from day one. Regards, Support Specialist
$320 USD in 7 days
7.0
7.0

I can take full responsibility for your incoming chats and ensure every customer receives a fast, friendly, and accurate response. I’m reliable with scheduled shifts, comfortable following FAQs and scripts while keeping replies natural, and I’ll escalate anything that needs your attention immediately. I’m available to start right away and help you maintain consistently excellent customer support
$250 USD in 3 days
6.5
6.5

Hello, You've mentioned the need for reliable part-time chat support with a focus on promptly responding to inquiries in a polite and accurate manner. My name is Sajida Saqira, a web/app developer with experience in creating user-friendly interfaces for seamless communication. One of my recent projects involved developing a chat support feature for a customer service platform. For your project, my approach would be to create a user-friendly chat interface that integrates seamlessly with your existing platform. Have you considered implementing chatbots to assist with common inquiries and free up time for more complex issues? To get a better sense of my skills, please visit my portfolio: https://www.freelancer.com/u/SajidaSaqira/SS-Technologies I would love to discuss how I can help enhance your chat support system. Could we schedule a short call to further explore your project requirements? Best regards, Sajida Saqira
$250 USD in 7 days
6.1
6.1

Hello, my name is Hem Chand Saini, an experienced WordPress and PHP Developer. Even though my primary skill lies in web development, I also have considerable experience in other areas such as AI and RAG technology, making me a well-rounded professional. With my extensive experience of over 11 years, I have mastered the art of handling various functionalities involved in this project, like managing APIs and developing web-based applications. During my career journey, I've built numerous multi-vendor marketplaces with features quite similar to what you require here- a scripted workflow to ensure prompt and accurate responses to customer inquiries. Alongside that, my substantial knowledge and expertise in WooCommerce Development will prove integral as your focus in on product information and order status. Furthermore, being detail-oriented and committed to punctuality, I can assure you consistent support during the agreed shift timings. My typing speed paired with a clear written Indonesian empowers me to be tremendously time-efficient without compromising on quality or accuracy. Let's leverage my technical skills and passion for providing top-notch customer service to keep your clientele happy!
$250 USD in 7 days
5.9
5.9

Hi, I understand you're seeking part-time assistance to manage incoming chat messages, focusing solely on responding promptly and accurately. The emphasis on "membalas chat saja" suggests a need for clear and courteous communication tailored to each inquiry. One of the main challenges in this project is ensuring consistent response quality while managing varying chat volumes. My approach would involve assessing peak chat times to prioritize resource allocation and maintain response efficiency. Additionally, creating a set of standardized responses for common queries can enhance both speed and accuracy. I bring experience in PHP, JavaScript, and HTML, which can be leveraged to optimize the chat tool if needed. Previously, I've managed customer support for web-based platforms, ensuring high satisfaction through efficient communication. Q1 – What is the expected average volume of chat messages per hour? Q2 – Are there specific guidelines or scripts you prefer for responses? Q3 – Will there be access to a knowledge base or FAQ to assist in responding to inquiries? Looking forward to hearing from you.
$250 USD in 7 days
5.9
5.9

Dear Client, I read "Part-Time Chat Support" carefully and understand you need a WhatsApp chatbot that automates customer interactions and streamlines your business processes. My hands-on experience with PHP, JavaScript aligns directly with what you need. I've built WhatsApp chatbot solutions with automated conversations, product catalogs, order placement, lead generation, appointment booking, payment integration, AI-powered responses, CRM/API integrations, multilingual support, notifications, and admin dashboards — all designed to improve customer engagement and reduce manual effort. A few quick questions to get us started: 1. Will the chatbot use the WhatsApp Business Cloud API or another WhatsApp API provider? 2. What are the primary use cases (sales, customer support, bookings, order tracking, etc.)? 3. Do you need integrations with your existing CRM, ERP, website, or payment gateway? Thanks & Regards, Deepak
$488 USD in 14 days
5.8
5.8

==== Hi - Truong here ==== "PART-TIME CHAT SUPPORT" - you need someone who stays available during agreed shifts and gives customers quick, accurate replies without turning simple questions into unnecessary back-and-forth. I’d follow your existing FAQ and reply scripts closely, adapting the wording to each customer while keeping product and order information consistent. Anything outside the knowledge base would be escalated through your internal notes instead of guessing. What hours and time zone do you want the chat shifts covered? Looking forward to work with you. `
$500 USD in 7 days
5.5
5.5

Hello Sir, I have already worked on similar types of website and software development projects and I am confident that I can successfully handle your project. I am a full-time freelancer with **17+ years of experience** in web development, software development, automation, and API integrations. My expertise includes: * ASP.NET C# web and software development * Android app development * Python automation and web scraping (Amazon, Instagram, Facebook, Google Maps, LinkedIn, Telegram, and other custom scraping solutions) * JavaScript, jQuery, AJAX, Bootstrap, HTML5 * Microsoft SQL Server database development * Payment gateway integration * SMS, Email, Banking, Financial, and Insurance API integration * Custom automation bots and workflow automation software I focus on delivering **high-quality, scalable, and reliable solutions** with clean code and long-term support. Please contact me in private chat so we can discuss your requirements in detail. I can also show you a **demo of similar projects** I have completed. Looking forward to working with you. Thanks & Regards
$750 USD in 3 days
5.3
5.3

Hi, I can assist with your part-time **chat support** role and focus on responding to customer inquiries quickly, accurately, and professionally. I am comfortable following FAQs, adapting prepared responses when needed, and escalating complex issues through internal notes. ✔ Fast and accurate typing ✔ Professional and friendly communication ✔ Consistent attendance and reliability ✔ Experience following support procedures ✔ Comfortable with web-based chat platforms ✔ Basic English communication skills I’m available for scheduled shifts and can help ensure customers receive prompt and helpful responses at all times.
$500 USD in 7 days
4.8
4.8

Hi, Thanks for posting "Part-Time Chat Support" — it lands right in our wheelhouse, and we'd be thrilled to bring it to life. My goal isn’t simply to finish the task, but to give you real, lasting value for every bit you invest in it. From your brief I can see this involves copywriting, writing — all areas we handle in-house. We specialise in PHP, JavaScript, Copywriting, Customer Support, which lines up directly with what you need. How we'd approach it: - Research your topic, audience and tone of voice - Draft well-structured, original copy - Revise against your feedback - Deliver SEO-ready, polished content I also noted you don’t need phone calls, social media, or email follow-ups — that’s clear, and I’ll keep the work clean and strictly on-brief. From kickoff to final handover, I’ll keep things transparent, on schedule, and squarely focused on your goals. I can start right away and keep you updated at every step — let’s make this a great one. Best regards, FreeLancers360 Let’s connect in chat and get started — message me anytime and I’ll reply right away!
$250 USD in 7 days
4.5
4.5

I understand you need reliable, part-time chat support focused solely on responding to customer inquiries, much like the efficient handling of incoming messages for a growing e-commerce platform. My experience in customer-facing roles, including managing high-volume chat queues with a focus on accuracy and speed, aligns perfectly with your need for someone to "membalas chat saja." My approach will involve a thorough understanding of your provided knowledge base and scripted replies. I will utilize your web-based chat tool to ensure prompt responses, prioritizing clarity and politeness. I am proficient in quickly navigating information resources to provide accurate product details and order status updates, minimizing customer wait times and ensuring a positive experience. I will maintain a consistent, professional tone throughout all interactions. To ensure the best fit, could you clarify the expected volume of daily inquiries and the typical peak times for chat activity? I am available to discuss how my availability can best align with your operational needs.
$652 USD in 21 days
3.8
3.8

Hi, I’m Bohdan, an AI & Full-Stack Developer with 6+ years of experience, and I can provide dependable, professional coverage for your web-based customer chat. I understand that the role is focused exclusively on replying to incoming Indonesian messages, using your prepared FAQ and scripts, adapting responses naturally, and escalating uncertain cases through internal notes. I have worked with structured customer-facing systems where accuracy, response speed, consistent tone, and careful handling of status-related information were essential. I will follow your onboarding process, learn the knowledge base, respond clearly to product and order inquiries, and maintain reliable attendance throughout each agreed shift. I will also keep escalations organized so unresolved matters are easy for you to review, while avoiding phone, social media, or email work outside the defined scope. My work will emphasize clear written communication, accurate information, consistent procedures, secure handling of customer details, and dependable shift performance. I can begin with a seven-day working milestone after reviewing the platform and response guidelines. Could you confirm the expected shift schedule, average daily chat volume, and the process for measuring response-time performance? Best regards, Bohdan
$650 USD in 7 days
3.7
3.7

As an experienced full-stack developer, I may not have a direct background in chat support, but my skill set makes me a great fit for your project. I've spent years attuned to crafting well-designed experiences, which means communication and responsiveness are among my foremost priorities. Logistic and time-management skills refined through overseeing multiple simultaneous projects will ensure that I am prompt and consistent during your shifts. Additionally, I can swiftly adapt to new platforms and technologies, so onboarding onto your chat tool will pose no problem. Furthermore, as a developer with proficiency in HTML and JavaScript, I can leverage a versatile skillset when adapting and employing your prepared knowledge base and scripted replies. My proficiency with written Indonesian aligns well with the need for clear communication. Basic English skills are an added advantage in terms of world market understanding.
$250 USD in 15 days
4.9
4.9

Hi, I’d be happy to help handle your incoming customer chats on a reliable part-time schedule. I understand the role is strictly focused on replying to chat messages, following the provided knowledge base and scripts, and escalating anything unclear through internal notes. I’m comfortable working with web-based chat tools, responding quickly and professionally, and adapting scripted replies to each customer’s question while keeping the information accurate and consistent. I can follow an agreed schedule, stay focused throughout each shift, and communicate clearly with you when an issue needs escalation. I’m also comfortable with basic English and can follow your onboarding materials and workflows carefully. I’m available to discuss the required hours and can start after a short onboarding session.
$500 USD in 7 days
3.2
3.2

Hi there! I understand the main focus of your project is providing responsive, accurate, and friendly chat support to ensure customers receive the information they need quickly and professionally. With years of experience in online customer support and a strong background in clear, effective communication, I am confident in my ability to deliver excellent service using your web-based chat tool. I am adept at adapting scripted replies, maintaining a polite and consistent tone, and escalating queries when necessary. My fast typing skills and attention to detail ensure prompt responses, and I always prioritize reliability and punctuality for each shift. I appreciate that you offer thorough onboarding, FAQs, and direct access for clarifications—these resources will help me deliver even more efficient and accurate support. To ensure a seamless fit, could you share more about the typical chat volume per shift and any peak hours that require extra attention? Are there common scenarios that have proven challenging for previous agents? Looking forward to discussing how I can help enhance your customers’ experience! Best Regards, George
$250 USD in 10 days
3.4
3.4

Kabupaten Ponorogo, Indonesia
Member since Sep 21, 2026
₹1500-12500 INR
₹12500-37500 INR
₹100-400 INR / hour
$15-25 USD / hour
₹12500-37500 INR
$250-750 USD
₹1500-12500 INR
$1500-3000 USD
$14-30 NZD
$15-25 USD / hour
$30-250 USD
$20-50 USD
$50-250 USD
$10-30 USD
₹600-1500 INR
₹12500-37500 INR
€30-250 EUR
$15-25 USD / hour
$15-25 USD / hour
$1000-7000 AUD