Bahis Şirketi Canlı Destek Elemanı

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in PHP, Website Design, HTML, Graphic Design, CRM As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@marjanahmed13

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. I believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.

@zarminagull189

İlanı inceledim; 7/24 canlı destek ve iki dilli iletişim gereksinimini anladım. CRM, Call Center ve Customer Service odaklı deneyime sahip bir destek uzmanıyım. - Gelen chat ve telefon çağrılarına zamanında yanıt verip ilk temas çözümleriyle sorunları hızla çözerim. - Kullanıcılara para yatırma-çekme, hesap doğrulama ve bonus koşulları konusunda net bilgiler verir; gerektiğinde kaydı ilgili ekibe düzgün aktarırım. - Standart yanıt şablonlarını müşteriyle kişiselleştirilmiş ve tutarlı bir deneyime dönüştürür, Zendesk/LiveChat gibi araçlarla entegrasyonu sağlarım. - Vardiya raporları ve temel KPI'ları (cevap süresi, çözüm oranı, müşteri memnuniyeti) günlük olarak kaydeder ve paylaşıyorum. - Deneme vardiyası 2-3 saat ile başlayıp performansa göre uzun vadeli iş birliğine geçiş planı yaparım. Deliverables: - Vardiya planı ve günlük/hafta KPI raporları - Performans analizleri ve müşteri memnuniyeti özetleri Budget + Timeline: - Bütçe: Aylık plan, minimum 40 saat/hafta çalışmayı kapsayacak şekilde karşılıklı olarak belirlenir. - Zaman Çizelgesi: Deneme vardiyası 2-3 saat; ardından 1-2 hafta içinde uzun vadeli plan netleşir. Bu rol için güvenilir ve müşteri odaklı bir çalışma sunarım. Profilim: https://www.freelancer.com/u/zarminagull189

@mayr81

As a skilled professional with comprehensive knowledge of CRM systems, web design and bolstered by my language fluency in both Turkish and English, I'm confident that I have the expertise necessary to meet the needs of this role. With over a year of experience in call center and customer support roles, I have honed my ability to provide accurate and friendly assistance, even during high-demand situations. My proficiency with platforms such as Zendesk and LiveChat will enable me to quickly adapt to your system, empowering me to deliver prompt response times and effective solutions - all while keeping track of KPIs as per requirement. Moreover, my background in iGaming provides me with a unique insight into this industry, allowing me to serve your customers even more proficiently. In addition to the requisite skills, my clients appreciate me for my strong communication skills, reliability, organized workflow and attention to detail - something I believe will greatly benefit your team. Furthermore, my approach is not just proving value for money but also cultivating long-term collaborations based on trust - perfectly aligning with your aim for a stable partnership. I'm ready to invest my 100% effort into guaranteeing customer satisfaction and supporting your company's growth in a mutually beneficial way.

@engruhulajom

Hello There! I’m Md Ruhul, an experienced professional with strong customer communication, technical support, CRM, and online service experience. I’m comfortable handling high-volume conversations professionally and efficiently. I understand you need reliable bilingual Turkish-English support for live chat and calls, including account-related inquiries, verification, general service information, issue resolution, escalation, and daily KPI reporting. I’m skilled in clear communication, CRM/chat tools, troubleshooting, documentation, and maintaining consistent response quality under pressure. I’m available for flexible shifts and ready to begin with the trial session. Looking forward to hearing from you. Best regards, Md Ruhul

@DesmondTwoTwo

THIS IS A GREAT MATCH. I have just handled a similar role for an online gaming platform, providing 24/7 support in both Turkish and English. Your goal is to ensure seamless communication while resolving user inquiries promptly and accurately. Focusing on personalized responses and maintaining clear records is crucial. Using tools like Zendesk will streamline this process. I'll keep everything straightforward and user-friendly, making it easy for you to track performance. MESSAGE ME, I WILL KEEP THIS SIMPLE. Regards, Stefan.

@Aaleen110

This job asks for someone who can handle live chat and phone calls, explaining deposit/withdrawal and bonus terms clearly, also solving problems on first contact and escalating with good notes. I would set up a direct line for chat messages through a system that lets me see user history so I can get context fast, also using a VoIP service for calls that integrates with the chat tool so I can switch between them easily. I will build the initial response templates for common questions first, because that gives a solid base for consistency, then I will layer in the personalized elements for each user. What happens if a user asks a question that is very specific to their account and not covered by any template? Track record on here: 100% on time, 100% on budget, 5.0 across 8 reviews. Let's schedule a short call on Freelancer to discuss the exact communication tools you use and the primary KPIs you want tracked daily.

@rajeshrolen

Hi, At first glance, this looks straightforward but there’s usually one part that causes issues later. I’ve handled similar work before and can help you avoid that. Regards, Rajesh

@manh2906

Merhaba. "CANLI DESTEK VE CAGRI MERKEZI DESTEGI" - 7/24 bahis platformunda Turkce ve Ingilizce kullanicilara hizli, net ve tutarli destek vermeniz gerekiyor. Canli chat ve telefon taleplerini hizli sekilde yonetip para yatirma/cekme, hesap dogrulama ve bonus sorularinda standart akisi koruyabilirim. Zendesk veya benzeri CRM yapisinda talepleri dogru kaydedip, ilk temasta cozulmeyen konulari eksiksiz sekilde ilgili ekibe aktaracak bir calisma duzeniyle ilerlerim. Hangi Zendesk/CRM yapisini kullaniyorsunuz ve vardiyalar sabit saatlere gore mi planlaniyor? Iyi calismalar

@yanezn

I can provide 7/24 live support for your bahis platform, fluent in both Turkish and English. I have experience managing high-volume, real-time customer interactions in online gaming environments. My approach ensures timely, clear communication and efficient problem resolution to enhance user satisfaction and retention. Quick question before I suggest an approach: Do you have specific scripts or guidelines for support agents, or should I develop a tailored communication strategy?

@Samuel4731

Merhaba, ilanınızı dikkatlice inceledim. Canlı destek ve müşteri iletişimi konusunda profesyonel bir yaklaşımla; Türkçe ve İngilizce kullanıcılarla hızlı, net ve çözüm odaklı iletişim sağlayabilirim. Yoğun trafik altında sakin kalarak sorunları ilk temasta çözmeye, gerektiğinde doğru şekilde ilgili ekibe aktarmaya ve CRM kayıtlarını düzenli tutmaya önem veriyorum. Vardiya düzenine uyum sağlayabilir, KPI hedeflerini takip ederek uzun vadeli çalışabilirim. Hangi CRM/chat sistemini kullanıyorsunuz?

@Waqas12301

Merhaba, İlanınızı dikkatlice inceledim. Türkçe ve İngilizce iletişim konusunda akıcıyım ve kullanıcılarla profesyonel, hızlı ve çözüm odaklı iletişim kurabilirim. Canlı chat ve çağrı desteğinde; para yatırma/çekme, hesap doğrulama, bonus şartları ve genel kullanıcı sorunlarını doğru şekilde açıklayabilir, gerektiğinde konuyu ilgili ekibe detaylı şekilde aktarabilirim. Çalışma yaklaşımım: • Hızlı ve profesyonel müşteri yanıtları • İlk temasta çözüm odaklı destek • Yoğun trafik altında sakin iletişim • Hazır cevapları kişiselleştirerek kullanma • Zendesk/LiveChat benzeri sistemlere hızlı adaptasyon • Günlük vardiya ve KPI raporlaması Türkçe ve İngilizce seviyem akıcıdır. 7/24 vardiya sistemine uyum sağlayabilir ve haftada 40+ saat çalışabilirim. Deneme vardiyasına da katılmaya hazırım. Uzun vadeli çalışmaya ve performans hedeflerinize düzenli şekilde katkı sağlamaya hazırım. Teşekkürler!

@nathanharmer

I can provide seamless 7/24 live support for your bahis platform, handling both Turkish and English communications fluently. I have experience working with online betting and customer support platforms, ensuring quick response times and high user satisfaction. My approach focuses on clear, empathetic communication and efficient issue resolution to keep your users engaged and supported. Do you have specific scripts or protocols for handling common inquiries on your platform?

@jodyb92

I recently helped a client enhance their customer support for an online platform, achieving significant improvements in response times and user satisfaction. I can help you create a seamless live support experience that keeps your users informed and satisfied. My fluency in both Turkish and English allows me to communicate effectively with diverse customers. I noticed you value first-contact resolutions and have experience in the iGaming sector. I’m skilled in using platforms like Zendesk, ensuring consistent yet personalized responses while maintaining professionalism even during peak times. While I’m new to Freelancer, I have the skills and attention to detail needed to deliver this project professionally. Let’s discuss how I can support your team and meet your goals. Regards, Jody.

@VutomiM1

INTRO Recently helped a similar business solve the challenge of providing effective and efficient customer support in both Turkish and English, turning a frustrating process into a smoother and more effective solution that supported their business goals. I can help you create a practical, professional solution built around what you actually need to achieve, not simply complete the project. MIDDLE I noticed you specifically mentioned the importance of handling user inquiries related to deposits, account verification, and bonus conditions. That is important because the right approach here is not just about providing support; it is about creating a clean, user-friendly, seamless experience that delivers the outcome you are looking for. I bring experience in live support and call center operations and have worked extensively in the iGaming sector. With 75+ 5-star reviews on similar projects, I rank in the top 1% among 75 million users! OUTRO If you message me, I can share how I would approach this and where I see the biggest opportunity to solve the challenge effectively. Regards, VutomiM1

@Lenard007

Hi, I came across your project and it’s exactly the kind of work I’m interested in taking on. I can help you build a clean, professional, and user-friendly solution based on what you need. With over two years of experience in live support and call center roles, I am fluent in both Turkish and English, and I excel in providing friendly, accurate information to users. I understand the importance of customer satisfaction and can handle high-pressure situations with professionalism. I’ve included examples of my work in my portfolio so you can see the quality I aim for. I am familiar with tools like Zendesk and LiveChat, ensuring smooth communication. I’d be happy to discuss your project and ideas with you. Feel free to message me and we can take it from there. Regards, Lenard007

@Onurmonur

Proje ile ilgileniyorum. Görüşme için sizden uygun zaman diliminin belirtildiği bir randevu bekliyorum. İyi günler.

@yigit1806

Daha önce retention specialist konumunda bir IGaming şirketinde çalıştım. B2 seviyesinde İngilizce ve C2 seviyesinde Türkçe bilgim vardır.

@ExpertizeLogic

I recently helped a business improve their website and create a cleaner, more professional user experience that increased engagement and made the site easier to use. We can help you achieve the same result by building a clean, modern, and reliable solution that matches your goals and gives users a smooth experience. I understand you need fluent support in both Turkish and English, along with the ability to handle queries about deposits, account verification, and bonuses effectively, even during busy match traffic. We specialize in customer support roles, ensuring timely responses and personalized engagement through tools like Zendesk and LiveChat. I'd be happy to discuss your project in more detail and answer any questions. I can also share similar work I've completed and explain the best approach for your project. Regards, Neels Botes