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I’m looking for a bilingual representative who can turn incoming questions on both our website’s live-chat widget and our social media inboxes into qualified sales. Fluency in English is required, and I’m open to the second language you bring to the table—just tell me which one you master and how you’ve used it in previous customer-facing roles. The day-to-day work is purely sales support: greeting prospects, uncovering their needs, recommending the right product, and nudging them toward checkout or a call with our closers. You’ll be simultaneously monitoring the live-chat panel and our Facebook and Instagram DMs during agreed-upon shifts, responding in real time, keeping tone friendly yet conversion-focused, logging notes in our CRM, and flagging hot leads for follow-up. For this project I need: • Real-time coverage during your stated hours • Consistently fast, grammatically clean responses in both languages • A concise end-of-shift report summarizing chats, leads generated, and any issues that need escalation If you have a proven track record in live chat or social selling and you’re confident you can lift conversion rates, let’s talk.
Project ID: 40381236
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23 freelancers are bidding on average €15 EUR/hour for this job

As a seasoned Virtual Assistant, my extensive experience and success in roles similar to what you are offering make me the prime candidate for your Bilingual Sales Chat Support position. Fluent in English and another language, I possess the linguistic skills vital for communicating effectively with your prospects across multiple platforms. I have been specifically trained to analyze customer needs, deliver persuasive product recommendations, and seamlessly guide them towards a successful sale. I am not just adept at managing live-chats and responding to inquiries promptly; moreover, I excel at transforming these chats into actual revenue - a trait instrumental in any sales-driven role. My familiarity with various CRM systems will allow me to smoothly integrate and streamline your lead generation processes, maximizing efficiency and increasing conversion rates. Furthermore, my ability to multitask and pay meticulous attention to detail will ensure that all conversations are logged appropriately in your CRM system alongside real-time summaries of leads generated and areas of concern. I am confident in my ability to bring structure to the fast-paced environment of a live chat while providing each prospect with exceptional service that encourages checkout or further communication with your closing team. Together, we can create an unparalleled experience for your customers resulting in heightened sales prospects for your organization.
€15 EUR in 40 days
5.6
5.6

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Sales, CRM, Customer Service, Conversion Rate Optimization, Digital Marketing, Social Media Management, Lead Generation, Chatbot and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
€22 EUR in 5 days
4.0
4.0

During my 9+ years as a professional writer, I have created compelling and engaging content in various forms making me adept at understanding customer needs precisely and framing persuasive responses. But above all, I understand the crucial connection between impactful communication and driving sales. Having worked extensively with CRM platforms, I am well-versed in efficiently logging notes and updating leads. My proven background in e-commerce and social selling endorses my understanding of our market's preferences and consumers' psychology, allowing me to prompt buyers effectively. My dedication to delivering excellent work extends to your request for real-time coverage with fast, grammatically clean responses that maintain a friendly yet conversion-focused tone; skills honed through years writing, editing, paraphrasing, and enhancing quality of content with AI-driven tools. I am confident that I will help not justimmensely as part of your sales team but also increase those crucial conversion rates for you.
€15 EUR in 40 days
3.6
3.6

Hey , I just finished reading the job description and I see you are looking for someone experienced in Sales, Digital Marketing, Chatbot, Social Media Management, Conversion Rate Optimization, Customer Service, CRM and Lead Generation. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil.
€12 EUR in 29 days
2.5
2.5

As an experienced customer service agent, my primary goal has always been to provide prompt and accurate support to clients in a multi-channel environment. I understand the need for real-time coverage and I'm well-equipped to handle cross-platform inquiries with linguistic finesse. Fluent in English and my second language Hindi, I am confident in my ability to communicate effectively with your diverse audience and convert their inquiries into sales. Throughout my career, I have consistently delivered on high-pressure targets through my attention to detail, speed, and grammatically clean responses. My knowledge of Microsoft Excel ensures that I can deliver a concise end-of-shift report summarizing our interactions, leads generated, and flagging any critical issues for your attention. Above all, I believe that good customer service is about building relationships. Therefore, I approach each interaction not only as an opportunity for a sale but also as a chance to leave a lasting impression on your customers. With me on your team, you will have someone who is reliable, focused and dedicated to exceeding your expectations_WRONLY
€12 EUR in 35 days
0.0
0.0

? You seek a culturally aware bilingual agent who can bridge language gaps to unlock new markets and boost sales conversions. ? I’m Connor, a Bilingual Sales Agent fluent in English and Mandarin. I’m suitable because I understand the nuances of selling to Asian markets, using insights from Hootsuite and Drift to optimize response times and tone. I’ve successfully managed live chat for cross-border e-commerce stores, where my ability to clarify product details and build trust in Mandarin directly resulted in a 20% increase in conversion rates from that demographic. • Bilingual Expertise: Native Mandarin and fluent English for global customer support. ?? • Cultural Nuance: Adapt communication style to respect cultural preferences and build trust. ? • Rapid Response: Keep engagement high with quick, helpful answers in both languages. ⚡ • Sales Navigation: Guide users from inquiry to checkout with clear, persuasive steps. ? • CRM Hygiene: Keep detailed records of interactions for seamless team handoffs. ? • Shift Reporting: Provide actionable insights on common questions and lead quality. ? Let’s expand your reach and revenue. Best Regards, Connor
€12 EUR in 40 days
0.0
0.0

Hi, I understand you’re looking for a bilingual live-chat and social media sales support representative who can turn incoming inquiries into qualified leads and drive conversions in real time across website chat, Facebook, and Instagram DMs. I have experience in customer-facing roles where I handled live chat and inbound messages, identified customer needs quickly, and guided conversations toward the right solution with a sales-focused approach. I’m comfortable balancing speed, clarity, and persuasion while keeping communication natural and professional. I’m fluent in English, and I also work comfortably in French, which I’ve previously used in customer support and direct client communication roles. My approach is to quickly qualify leads, ask the right discovery questions, recommend suitable products based on customer intent, and guide them toward checkout or escalation to a closer when needed. I also ensure all interactions are logged properly in CRM with clear notes for follow-up. During shifts, I maintain real-time responsiveness across chat and social inboxes, with a strong focus on conversion and customer experience. I’m also comfortable producing concise end-of-shift reports covering chats handled, leads generated, and any escalations. Before we proceed, may I ask what your current average conversion rate is from live chat so I can align my approach with your sales targets?
€12 EUR in 40 days
0.0
0.0

Hey — read through your post on bilingual sales chat support. I've done similar work with Sales, CRM, Customer Service recently. I can get a working version to you in about 2-3 days. What's the most important piece you'd want to see first? — Jazzy
€14 EUR in 7 days
0.0
0.0

Hello, I’m interested in this live chat and social sales support role. I have experience working remotely in both customer support and sales, where I handled live chats, WhatsApp, and social media messages. I’m fluent in English and Arabic, and I’ve used both languages daily to communicate with customers, answer questions, and guide them toward purchasing decisions. What I bring: Real-time chat handling with fast, clear, and professional responses Ability to identify customer needs and recommend the right product Experience converting inquiries into sales through conversation Comfortable managing multiple channels (live chat, Facebook, Instagram) at once Experience using CRM tools to log interactions and track leads I focus on keeping conversations natural and helpful while still guiding the customer toward action. I understand how to qualify leads, build trust quickly, and move them toward checkout or a call. I’m reliable during working hours, responsive, and able to provide clear end-of-shift reports with key insights and follow-ups. I’m confident I can contribute to improving your response time and conversion rates. Best regards, Meriem
€12 EUR in 40 days
0.0
0.0

Hi there, I am a bilingual specialist (English & Arabic) with a unique background in data analysis and customer engagement. I don’t just answer chats; I optimize them for conversion. Your project requires more than a support agent—it needs a strategist who can identify patterns in customer queries and steer prospects toward checkout. My approach combines: Conversion-First Communication: I turn casual inquiries into qualified leads by quickly identifying pain points and presenting your solutions. CRM & Data Integrity: With my data analysis background, I ensure your CRM is populated with clean, actionable data for your sales team. Bilingual Fluency: I bridge language gaps seamlessly, using both English and Arabic to build trust and ensure clear, professional messaging. Performance Reporting: You’ll receive concise, actionable end-of-shift reports highlighting lead volume, conversion blockers, and strategic insights. I am reliable, grammatically precise, and available to provide consistent, high-quality coverage during your required shifts. I would love to discuss how I can contribute to your sales goals starting this week. Best regards,
€13.50 EUR in 35 days
0.0
0.0

Hello, I’m very interested in your Bilingual Sales Chat Support role. With 20+ years of international experience in business, client management, and communication, I bring a strong combination of customer support and sales-driven thinking. I have worked extensively with clients across different markets, handling communication, building relationships, and improving performance. I am fluent in English, Spanish, and Serbian, and I specialize in clear, professional written communication — which is essential for chat-based sales and support. I understand that this role involves engaging leads, guiding them through the decision process, handling objections, and maintaining accurate CRM records. I am comfortable working with structured messaging, following workflows, and continuously improving conversion rates through feedback and analysis. My approach is simple: • respond quickly and professionally • understand the customer’s needs • guide the conversation toward a solution • build trust and close or advance the sale I am reliable, detail-oriented, and available for consistent remote work. I can adapt quickly to your systems, scripts, and KPIs, and I am focused on delivering both high customer satisfaction and strong sales results. I would be glad to discuss how I can contribute to your team. Best regards, Miroslav
€15 EUR in 40 days
0.0
0.0

I will deliver as your bilingual sales representative by maintaining a high-energy, conversion-focused presence across your live-chat and social inboxes. I master Spanish (or your chosen language), having used it in previous roles to close deals and resolve complex inquiries for international clients. During my shifts, I provide real-time coverage, ensuring no prospect waits more than a minute for a professional, grammatically perfect response. I use a consultative approach to uncover needs quickly, matching prospects with the ideal product and providing the "nudge" required for immediate checkout. My workflow includes simultaneous monitoring of Facebook, Instagram, and your website, keeping the brand tone consistent and warm. Every interaction is meticulously logged in your CRM, with "hot leads" immediately flagged for your closers to ensure no high-value opportunity slips through. At the end of every shift, I provide a concise report summarizing lead volume, conversion wins, and critical feedback. My goal is to turn every "hello" into a qualified sales opportunity while lifting your overall conversion floor.
€12.90 EUR in 40 days
0.0
0.0

Hi there! I'm Okta, a bilingual Virtual Assistant fluent in English and Indonesian, with a strong background in customer-facing roles and sales support. My second language is Indonesian — one of the most widely spoken languages in Southeast Asia with over 270 million speakers. If your business reaches or is looking to expand into the Indonesian or broader Southeast Asian market, I can be a real asset in building trust and converting leads in their native language. Here's what I bring to this role: ✅ Real-time coverage across live chat and Facebook & Instagram DMs simultaneously ✅ Fast, grammatically clean responses in both English and Indonesian ✅ Friendly yet conversion-focused tone — I know how to guide prospects toward a decision without being pushy ✅ Experience handling customer inquiries, resolving issues, and identifying sales opportunities ✅ CRM note-logging and end-of-shift reporting — organized and consistent ✅ Hot lead flagging for timely follow-up by your closers With over 15 years of experience in professional client communication including running my own business in Bali where every interaction was a chance to build relationships and close deals — I understand that great chat support is more than just answering questions. It's about creating confidence and moving people forward. I'm available for agreed-upon shifts and committed to delivering consistent, high-quality coverage every session. Let's talk and see how I can help lift your conversion rates! Okta Anie
€15 EUR in 40 days
0.0
0.0

Hello, I’m a bilingual customer support specialist with strong experience handling live chats, emails, and client communication in fast-paced environments. I currently work in a high-end customer service role where I deal with international clients daily, ensuring fast, clear, and professional responses. I understand that this role is not just support, but also about guiding prospects and increasing conversions. I’m comfortable identifying customer needs, recommending the right solutions, and moving conversations toward a clear action. Here’s what I can bring: * Real-time chat handling with quick response times * Clear and professional communication in English and Arabic * Experience using CRM systems and tracking customer interactions * Strong focus on customer experience while driving results I’m available for the required hours and can start immediately. Looking forward to working with you.
€12 EUR in 40 days
0.0
0.0

I am fluent in English and Hindi, and I have over 6 years of experience in customer-facing roles where I’ve handled client queries, provided solutions, and supported sales-related interactions. In my previous roles, I regularly communicated with customers, understood their needs, and guided them toward the right solutions—often contributing to improved customer satisfaction and conversions. I’m comfortable managing multiple communication channels simultaneously, including live chat and social media platforms, while maintaining a friendly, professional, and conversion-focused tone. I can ensure real-time responses during assigned shifts, maintain high-quality communication in both languages, and provide clear end-of-shift reports summarizing leads, interactions, and key insights. I am also detail-oriented when it comes to CRM updates and identifying high-potential leads for follow-up. I am confident in my ability to engage prospects effectively and contribute to increasing your conversion rates. I look forward to the opportunity to discuss this further.
€15 EUR in 40 days
0.0
0.0

What makes me the best for this role is the combination of three things that most applicants won't have together. First, my language skills. I lived and studied in the UK for 7 years. My English is native-level — both spoken and written. I also speak fluent Urdu and Pashto. If your audience includes South Asian customers, I can serve them in their own language. Second, my sales and customer service background. I worked at Domino's Pizza UK for 5 years. I started as a Customer Service Representative, handling real-time customer inquiries. Then I became Store Manager, responsible for upselling, conversion, and team performance. I know how to greet, uncover needs, recommend products, and close. Third, my CRM experience. I am skilled in Zendesk, Freshdesk, and Intercom. I can log notes, track leads, and provide end-of-shift reports without missing a beat. I am fast, professional, and I take ownership. I don't need micromanagement. I just need the shift hours, and I will deliver results." Bullet Point Version (For written application) What makes me the best for this role: Bilingual advantage: Fluent English (UK, 7 years) + Urdu + Pashto Sales experience: Store Manager at Domino's Pizza UK — upselling and conversion Customer service: 5 years handling real-time customer inquiries CRM skilled: Zendesk, Freshdesk, Intercom for lead logging Fast & professional: Grammatically clean responses, real-time coverage Ready now: Available for immediate start
€12 EUR in 40 days
0.0
0.0

Hi there, This sounds like exactly the kind of role I enjoy—fast-paced, customer-facing, and focused on turning conversations into conversions. I’m fluent in English and French, and I’ve used both extensively in sales and customer support roles. I’ve handled live chat, social media DMs, and inbound inquiries where the goal was not just to respond quickly, but to qualify leads, understand intent, and guide prospects toward a clear next step—whether that’s checkout or booking a call. Here’s how I can add value to your project: * Real-time engagement: I’m comfortable managing multiple channels at once (live chat, Instagram, Facebook) without losing speed or quality. * Sales-focused communication: I know how to ask the right questions, uncover needs, and position the right product naturally—without sounding pushy. * Clean, bilingual responses: Clear, grammatically accurate messaging in both English and French, adapted to your brand tone. * CRM discipline: Logging conversations, tagging leads, and flagging high-intent prospects for your closers. * End-of-shift reporting: Concise summaries with key metrics (number of chats, qualified leads, hot prospects, and any issues). I’ve consistently helped improve response times and conversion rates by combining quick thinking with a structured sales approach. Happy to jump on a quick call or trial shift so you can see how I work in real time. Looking forward to hearing more about your product and target audience. Best, Zakaria
€15 EUR in 40 days
0.0
0.0

Thank you for sharing the details of this opportunity. I am a bilingual customer support and live chat representative with experience in handling real-time conversations, understanding customer needs, and turning inquiries into sales opportunities. My English level is intermediate, and I am continuously improving it. I am confident in handling customer conversations in both English and Arabic, especially in fast-paced chat environments where clear communication, quick responses, and a friendly tone are important. In previous roles, I have: Managed live chat and social media inboxes simultaneously Handled customer questions with a sales-focused approach Maintained fast response times with clear communication Recorded notes and updated CRM systems Identified and escalated high-value leads when needed I understand the importance of tone, timing, and persuasion in sales-driven support, and I always aim to create a smooth customer experience that leads to conversions. I am available for consistent shifts and ready to start immediately. I would be happy to contribute to improving your conversion rate and customer experience. Looking forward to working with you. Best regards, Mostafa
€15 EUR in 165 days
0.0
0.0

Here’s a strong, professional proposal you can use or adapt: --- I’m a bilingual customer support and sales specialist fluent in English and Bahasa Indonesia, with hands-on experience handling live chat and social media inquiries across platforms like Facebook and Instagram. In my previous roles, I’ve consistently turned inbound questions into qualified leads by quickly identifying customer needs, recommending suitable products, and guiding prospects toward purchase or scheduled calls. I’m comfortable working in real-time environments, managing multiple conversations simultaneously while maintaining a friendly, persuasive, and brand-aligned tone. I also have experience using CRM systems to log interactions, track leads, and flag high-intent prospects for follow-up, ensuring no opportunity is missed. I prioritize fast response times, clear communication, and conversion-focused engagement. At the end of each shift, I provide concise reports outlining chat activity, leads generated, and any issues requiring escalation. I’m confident I can help improve your conversion rates while delivering a smooth and professional customer experience. I’d be happy to discuss how I can contribute to your team.
€15 EUR in 30 days
0.0
0.0

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