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Incoming callers expect a warm, confident voice that can solve basic questions, provide general information, and, when needed, book a maintenance-request slot directly into my shared Google Calendar. I need you to pick up every call in clear, accent-neutral English, gather the caller’s details, confirm the time available, and create the appointment on the calendar before hanging up. You will also act as the first line of customer service, noting any issues that can’t be resolved immediately and flagging them for me. All conversations, missed calls, or voicemail messages should be logged so I can see at a glance what came in and what actions were taken. Deliverables that let me know the job is done right: • Real-time call log (date, caller name, number, brief note). • Google Calendar entries for each confirmed maintenance request, with caller details and any special notes. • End-of-day summary email highlighting unresolved questions or follow-ups. I will provide the forwarding number and calendar access; you bring a quiet workspace, stable internet, and a friendly phone presence.
Mã dự án: 40303399
27 đề xuất
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Hoạt động 1 tháng trước
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With my strong background in software engineering and cloud technology, I can flawlessly intertwine my technical skills with your administrative needs. I understand the importance of delivering exceptional phone experiences to your callers. As someone who has ranked number #6555 out of millions of freelancers, you can be confident in my ability to not only provide a warm and professional demeanor to each caller but also maintain a detailed log ensuring all information is recorded accurately in real-time. Additionally, having collaborated extensively with Google Calendar API, I am an accomplished scheduler which means setting up appointments and managing your shared calendar will be second nature to me. Imagine the peace of mind in knowing that as soon as appointments are made on the call, they are updated on your Google Calendar instantaneously. Not only will this streamline your workflow but also give you constant visibility into the day's happenings. What sets me apart is my commitment to provide a superior customer experience that aligns with their expectations and exceeds them. Together, we can ensure heightened efficiency and effectiveness in your business management while instilling confidence in your customers through professional interactions. Strategic thinking blended with technical proficiency is what you'll gain by having me on board! Let's team up and leave a lasting impression on your callers while managing your calendar seamlessly!
$15 USD trong 40 ngày
5,8
5,8
27 freelancer chào giá trung bình $18 USD/giờ cho công việc này

Hi there, This sounds like exactly the kind of work I enjoy. I’ve worked with several brands where my main role was handling Instagram DMs, replying to followers, and keeping conversations active so no message sits unanswered. When a brand’s inbox gets busy, quick responses and the right tone make a huge difference, and that’s something I take seriously. I’m comfortable answering routine questions about pricing, shipping, and product details, while also adapting when a conversation needs a more personal touch. I’m used to following response guides to stay consistent with the brand voice, but I’m also confident using good judgment when a chat goes off-script so the reply still feels natural and helpful. In past projects, I’ve also helped turn simple conversations into engagement and sales opportunities, just by keeping the interaction genuine and responsive. I’m reliable with scheduled monitoring hours and comfortable switching between Instagram mobile and desktop tools depending on what works best for the workflow. If you'd like, I’d be happy to jump in and start helping manage your inbox right away. Best regards, Mohit
$15 USD trong 40 ngày
6,7
6,7

Hi, I have 10+ years of experience in customer service and inbound call handling. I have worked on international projects for Barclays Bank UK, Sprint Telecommunications, Verizon, Microsoft, and the British Council. My work involved answering inbound calls, resolving customer queries, booking appointments, and maintaining accurate call logs. I communicate in clear, accent-neutral English and provide a warm, professional experience to every caller. I have also completed several customer support and virtual assistant projects on Freelancer. Currently, I am actively seeking a full-time remote opportunity where I can deliver reliable and professional customer service
$15 USD trong 40 ngày
5,5
5,5

Hi, I specialize in customer service and administrative support, with experience handling inbound calls, scheduling appointments, and maintaining accurate records. I’m comfortable speaking in clear, accent‑neutral English and providing a warm, confident presence on the phone. My approach would be structured: first, answer every call professionally, gather the caller’s details, and confirm available times. Next, create the appointment directly in Google Calendar with all relevant notes before ending the call. Then, log each conversation, missed call, or voicemail in real time so you have a complete record. Finally, send an end‑of‑day summary email highlighting unresolved questions or follow‑ups so you’re always informed. Because this role requires discretion, accuracy, and proactive communication, I am prepared to deliver consistent support with a quiet workspace, stable internet, and reliable phone presence. You’ll have a clash‑free calendar, a clear call log, and daily updates that keep operations smooth. Best regards, Jessica
$20 USD trong 40 ngày
4,5
4,5

⭐⭐⭐⭐⭐ Understand call flow and set up a dedicated, quiet workspace with stable internet and call-handling tools to ensure every incoming call is answered promptly and professionally. ? Use clear, accent-neutral English to greet callers warmly, gather caller name, number, issue details, and confirm the preferred maintenance slot. Check availability in the shared Google Calendar and immediately create accurate appointment entries with caller details and notes. ? Provide first-line customer support by answering common questions and documenting any unresolved issues for follow-up. Maintain a real-time call log capturing date, caller name, phone number, and a brief summary of each interaction. Track missed calls and voicemails, returning calls when needed and logging the outcome. Send a structured end-of-day summary highlighting completed bookings, pending issues, and required follow-ups. With the operational support of CnELIndia and coordination by Raman Ladhani, ensure consistent call handling, organized reporting, and reliable project execution. ?
$20 USD trong 40 ngày
4,8
4,8

Building web platforms has taught me the crucial importance of clear and concise communication. I will ensure that your callers are greeted with warmth, empathy, and equipped with the right information for their needs. My administrative skills will come in handy in collecting caller details accurately, recording them in your real-time call log, and creating corresponding appointment entries on Google Calendar precisely. My approach to projects is heavily focused on delivering scalable solutions that grow with the business. This applies here too - as calls or complexities may increase, I'll be able to handle them smoothly without impacting efficiency or accuracy. I promise to bring the same level of dedication and professionalism that has helped my clients succeed in their businesses over the years, allowing you to focus on other critical aspects while I handle your calls seamlessly.
$20 USD trong 40 ngày
3,8
3,8

Hello, I understand you need a reliable call answering service with appointment scheduling through Google Calendar. I can professionally handle incoming calls in clear, neutral English, assist callers with basic questions, and book maintenance requests directly into your shared calendar. I will accurately collect caller details, confirm available time slots, and create organized calendar entries including notes and special requests. Every call, missed call, or voicemail will be logged in a real-time call log so you can clearly track interactions and actions taken. You will also receive an end-of-day summary email highlighting all scheduled appointments, caller details, unresolved questions, and any follow-ups required. My setup includes a quiet workspace, stable internet, and a professional phone presence to ensure smooth communication with your customers. Thanks, Asif.
$25 USD trong 40 ngày
2,6
2,6

Hello, I’d be happy to manage your incoming calls and provide a warm, professional first point of contact for your customers. With over 8 years of experience in customer support and virtual assistance, I’m confident handling calls in clear, accent-neutral English, answering inquiries, and scheduling appointments efficiently. I can gather caller details, book maintenance requests directly in Google Calendar, and ensure every interaction is logged accurately. I will maintain a real-time call log, record missed calls or voicemails, and send an end-of-day summary highlighting any unresolved issues or follow-ups. I work from a quiet workspace with reliable internet and can provide friendly, dependable phone support. Best regards, Shobana
$15 USD trong 40 ngày
2,9
2,9

Hi there, I’m confident I’m a great fit for this role. I have over 4 years of experience in customer service where I handled inbound calls, assisted customers with their questions, and documented issues clearly. I’m comfortable speaking with callers in a warm, professional tone, gathering their details, and scheduling appointments directly in Google Calendar. I’m also very organized when it comes to keeping call logs, noting important information, and sending clear end-of-day updates. I have a quiet workspace, stable internet, and I’m reliable when it comes to answering calls promptly and making sure customers feel helped. I will love the opportunity to support you and handle your incoming calls smoothly. Best regards, Sonia
$15 USD trong 40 ngày
0,0
0,0

As a highly skilled professional with experience in managing multiple roles within projects, I bring to this role not just my training in project management and human resources but also my ability to perform with great acumen even under pressure. Over the years, I have honed my customer service skills to address various queries, resolve issues, and deliver an exceptional experience regardless of the circumstances. My voice talent and neutral accent make me approachable and sound professional, which is crucial for representing your business over the phone. My expertise goes hand-in-hand with your requirements. As a proficient data entry specialist, I can create detailed real-time call logs that will allow you to stay updated even when you're away. My familiarity with Google Calendar will ensure all confirmed maintenance requests are accurately logged including any special notes. And finally, my penchant for organization and time management makes me a reliable asset for this project. Not only will I provide end-of-day summaries highlighting any unresolved issues or follow-ups but I'll work to schedule everything with precision. With me on board, you can rest assured every incoming call will be answered promptly in a warm and friendly manner, ensuring not a single detail slips through the cracks. Choose me for flawless communications and impeccable task handling!
$20 USD trong 40 ngày
0,0
0,0

Zurich, Switzerland
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Thành viên từ thg 3 27, 2021
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