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I need reliable help managing the customer service inquiries that arrive through my website’s contact form. Each message requires a thoughtful follow-up that answers the visitor’s question, guides them to the next step, and leaves them feeling looked after. Here’s what I’m looking for: • Read each new inquiry, identify the core issue or request, and draft a concise follow-up response in clear, friendly English. • Tailor every reply to the sender—no canned scripts—while still reflecting our brand voice and policies. • Log key details (name, email, issue, date, your response) in my shared spreadsheet so we can track conversation history and spot recurring questions. • Flag any technical issues or urgent matters so I can step in quickly. • Suggest improvements to the response workflow or FAQ if you notice patterns. You should already be comfortable with typical customer-service tone, have excellent written English, and work efficiently in Gmail (or similar webmail), Google Sheets, and basic CRM tools. I’ll provide brand guidelines, previous replies to reference, and a short onboarding call to walk through our process. Turnaround time: ideally within 12 hours of each incoming message during weekdays. Let me know your availability and any experience handling website contact-form inquiries.
Project ID: 40206438
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Active 2 mos ago
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70 freelancers are bidding on average $21 USD/hour for this job

Hello. WordPress development expert ready to help you with a project. I have more than 400 good reviews and more than 15 years of development experience behind, so project will be done with the best quality and timeframe. Free bug fixing support. We can always make deal on price. Tnx, and hope to hear you soon.
$30 USD in 40 days
8.3
8.3

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$10 USD in 40 days
7.8
7.8

Hi there, I just saw your requirements. Contact Form Inquiry Follow-Ups, Right? I’m online and ready to chat. Cheers, Waleed
$15 USD in 40 days
7.2
7.2

I’ve handled similar tasks managing customer inquiries for a small e-commerce site, where quick, tailored responses helped improve customer satisfaction and reduce repeat questions. I’ll carefully read each message to understand exactly what your visitor needs, then write clear, friendly replies that match your brand voice and direct them smoothly to next steps. I’ll keep a detailed, organized log of each interaction in your shared spreadsheet, so we can spot trends or recurring issues. If I see anything technical or urgent, I’ll flag it immediately for your attention. Also, I’ll suggest tweaks for your FAQ or response templates if I notice common questions that could be streamlined. Do you have specific turnaround hours you need covered, or should I prioritize inboxes as they come in during weekdays? Also, do you prefer follow-ups that are more formal or casual in tone? I’m ready to start quickly and keep your customers feeling well cared for with every message.
$30 USD in 7 days
6.0
6.0

Hello , I came across your project Contact Form Inquiry Follow-Ups and I am very interested in working with you. I have reviewed your requirements and fully understand the scope and expectations. I specialize in PHP, JavaScript, WordPress, Software Architecture, CRM, Customer Service, Email Handling, Google Sheets and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity, and professionalism. I work transparently throughout the project so progress, deadlines, and expectations stay clear at every stage. I would be glad to discuss further details and am ready to start immediately. Looking forward to hearing from you. Regards, Anum
$20 USD in 40 days
5.8
5.8

Hello, Thank you for reviewing my proposal. I am a senior web development and digital solutions consultant with over 12+ years of hands-on experience, helping businesses, startups, and agencies build scalable, high-performing, and user-focused digital platforms. I dont just build websites—I focus on business outcomes: performance, usability, scalability, and long-term maintainability. What I Can Help You With Website Development & Redesign eCommerce Development Frontend & Web Applications Maintenance & Ongoing Support Design & Branding AI & Automation Why Clients Choose to Work With Me 12+ years of real-world development experience Proven delivery across multiple industries Clear communication and structured workflow Focus on quality, scalability, and performance On-time delivery with no shortcuts Long-term partnership mindset I have successfully delivered hundreds of projects with strong user experience outcomes, and in many cases, helped clients achieve significant improvements in engagement and revenue. If this aligns with what youre looking for, Id be happy to discuss your project requirements and suggest the best approach. Looking forward to working together, and happy to share my portfolio links. Best regards, Suresh Sanghvi Note: Final quotation and timeframe for this project will be provided after our discussion.
$20 USD in 40 days
5.4
5.4

✋ Hi there. I can manage your website contact-form inquiries by reading each message, identifying the core issue, and drafting tailored, clear follow-ups that reflect your brand voice. ✔️ I have solid experience handling customer inquiries, logging details in Google Sheets, and working with Gmail and CRM tools. In previous projects, I provided timely, personalized responses, tracked conversation history, flagged urgent issues, and suggested workflow improvements to reduce repeated questions. ✔️ For your project, I will read each incoming message, draft a concise, friendly reply, log key information in your shared spreadsheet, and alert you to any technical or urgent matters. I will ensure every response is thoughtful, professional, and aligned with your brand guidelines. ✔️ I will deliver prompt follow-ups within your 12-hour window, maintain organized records, and suggest updates to FAQs or templates if I notice recurring patterns. Let’s chat to review your workflow and set up onboarding. Best regards, Mykhaylo
$20 USD in 40 days
5.4
5.4

Hi there, I bring solid customer-service experience handling website inquiries with thoughtful, brand-consistent follow-ups. I will read each new message, identify the core issue, and craft a concise, friendly reply in clear English. Each response will be tailored to the sender and aligned with your brand voice and policies. I will log key details (name, email, issue, date, response) in your shared Google Sheet, flag urgent matters for quick intervention, and suggest workflow or FAQ improvements when patterns emerge. I’m comfortable with Gmail, Google Sheets, WordPress, and basic CRM tasks, and I’ll coordinate via your onboarding call to align on guidelines. I’m ready to start and can meet the 12-hour turnaround on weekdays. What is your preferred escalation path for urgent inquiries, and would you like me to standardize the Google Sheet fields (name, email, issue, date, response) for easier tracking and recurring-issue analysis?
$15 USD in 1 day
5.5
5.5

Drawing from my extensive experience in IT and digital solutions, XtrazCon can offer you an all-encompassing solution for your contact form inquiry management needs. With over 20 years in the industry, we've faced challenges that have given us an edge when it comes to streamlining processes like yours. Having lived through each year twice, we deeply understand the need for punctuality and accuracy, and I ensure these values are upheld at XtrazCon. Our proficiency in key tools like Gmail, Google Sheets and CRM applications combined with a command of English will help us respond promptly and with empathy to every customer inquiry. We embrace your vision for personalized responses rather than using canned scripts, allowing us to infuse our communication with the essence of your brand voice while keeping in line with your policies. Moreover, our turnkey experience includes responsibilities akin to flagging and escalating technical issues and identifying patterns to improve workflows - precisely what you're seeking. Trust us to track every crucial detail and seize every opportunity to enhance the customer service journey. By choosing XtrazCon, you choose reliable execution without compromise. Let's transform your contact form inquiries into meaningful and satisfying customer experiences.
$20 USD in 40 days
5.1
5.1

Hi, I fully understand the importance of managing your website's contact form inquiries with care and efficiency. With extensive experience in customer service communication and proficiency with Gmail, Google Sheets, and CRM tools, I can provide tailored, friendly, and brand-consistent follow-up responses. I will carefully read each message to identify the core issue, craft personalized replies that guide your visitors to the next step, and log key details in your shared spreadsheet for easy tracking. I am also attentive to flagging urgent or technical issues for your prompt attention and will suggest workflow improvements based on recurring inquiry patterns. I’m available to respond within 12 hours on weekdays as requested and look forward to your onboarding call to ensure alignment with your brand voice. Can you share examples of your brand voice guidelines or previous replies to help me tailor responses accurately? Best regards,
$10 USD in 23 days
4.8
4.8

Hi There, We have read your details & we can definitely assist in managing your website’s customer service inquiries efficiently. Our team is experienced in drafting personalized, brand-aligned responses and logging conversation details for easy tracking. What We Can Deliver: ★ Thoughtful, concise follow-up replies tailored to each inquiry ★ Logging key details in your shared spreadsheet for tracking ★ Flagging urgent issues or technical problems promptly ★ Suggestions to improve response workflows or FAQs We can ensure your visitors feel attended to while keeping your process organized and professional. Thanks, Antops Technologies
$10 USD in 40 days
5.2
5.2

Hello, thanks for posting this project. I've read the explanation of your project carefully and believe it's a great match for my strengths. I have a strong background in customer service and communication, and I understand the importance of delivering personalized, helpful replies that build trust and satisfaction. I'm adept at quickly understanding the core of each inquiry, drafting clear and empathetic responses, and ensuring brand consistency in every communication—never relying on templates, but always attentive to each customer's needs. I'm experienced with Gmail, Google Sheets, and CRM systems, allowing me to keep logs updated and workflows organized for easy conversation tracking and analysis. I'm also proactive in recognizing recurring issues and suggesting process or FAQ updates to continuously improve the customer experience. Urgent or technical matters are always escalated quickly to ensure nothing critical is missed. Could you please describe the main types of inquiries you receive most often, so I can better understand where to focus my approach? Looking forward to hearing from you. Warm regards, Vitalii.
$20 USD in 1 day
4.6
4.6

Hello, I’ve read your brief and can reliably handle every contact-form inquiry: I’ll read each message, identify the core issue, and draft a concise, personalized follow-up in clear, friendly English that reflects your brand voice and policies. I will log name, email, issue, date and my response in your shared Google Sheet, flag urgent or technical matters, and highlight recurring patterns with suggested FAQ or workflow improvements. Approach to start: after the short onboarding call I’ll review brand guidelines and past replies, set up Gmail delegation and Sheet access, and begin responding within your 12-hour weekday SLA. I’m experienced with Gmail, Google Sheets, basic CRMs, WordPress and customer-service workflows and will maintain a courteous, solution-focused tone. Next step: schedule the onboarding call and grant inbox/Sheet access so I can begin a 7-day trial and demonstrate the workflow improvements. Which access will you grant first (Gmail delegation, shared Google Sheet, or CRM) so I can start responding within your 12-hour weekday SLA? Best regards,
$30 USD in 21 days
4.6
4.6

Hello , We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, JavaScript, WordPress, Software Architecture, CRM, Customer Service, Email Handling, Google Sheets Please come over chat and discuss your requirement in a detailed way. Thank You
$13 USD in 40 days
4.2
4.2

I will carefully manage all inquiries coming through your website’s contact form, provide friendly and accurate responses, and ensure timely follow-ups. I will maintain a proper log in Google Sheets and suggest workflow improvements if needed. Regards, Bharti.”
$20 USD in 40 days
4.0
4.0

I can also suggest and implement a reliable contact-form plugin that supports multiple form types, full customization, and lead management. I’ll configure it according to your needs, guide you through its usage, and ensure everything is completed within the agreed timeline DM me so that i can start imiditlly Thanks , RIshi
$10 USD in 12 days
4.6
4.6

Hello, Hope you’re doing well! I’ve reviewed all your project details for the logo design and can deliver a high-quality, creative, and professional logo that perfectly fits your brand vision. You’ll receive multiple unique design concepts and unlimited revisions until you’re fully satisfied. Final deliverables will include all essential file formats — AI, EPS, PSD, CDR, PDF, JPG, and PNG (print- and web-ready). Let’s connect to discuss your ideas and style preferences so I can get started right away. Looking forward to hearing from you. Warm regards, Naresh Joshi https://www.freelancer.in/u/NareshJoshiTech
$15 USD in 40 days
3.6
3.6

With my vast experience and proven track record in engineering, robotics, automation, AI, machine learning and full-stack development, I am in the perfect position to handle your Contact Form Inquiry Follow-ups project. Not only do I possess exceptional written English skills which is crucial for your task, but I am also highly efficient with Gmail, Google Sheets and basic CRM tools. With a clear understanding of your requirements and guidelines, I guarantee that each communication will not only provide a thoughtful response to your visitors' inquiries but also offer them the guidance they need to navigate their next steps. Throughout my career, efficient handling of data has been paramount for me. Hence, logging all essential details of the inquiries will be done diligently and accurately in your shared spreadsheet for easy referencing. Furthermore, my proficiency allows me to spot recurring questions and identify areas where the response workflow or FAQ can be improved, thus enhancing overall customer service.
$20 USD in 40 days
3.7
3.7

Hi there, I can help you manage your customer service inquiries, but I propose a solution that is faster and more scalable than manual entry. As a Software Engineer and Prompt Engineering specialist, I can build you an Automated Workflow using N8N and AI. How it works: Instead of manually typing every reply, I will configure a system that: Reads the incoming inquiry instantly. Drafts a thoughtful, personalized response based on your brand voice (using AI). Logs all details (Name, Issue, Response) into your Google Sheet automatically. Flags urgent/technical issues for my personal review. This ensures every reply is consistent and logged perfectly, while drastically reducing the manual workload. I would then oversee the system, handle the technical flags, and ensure the AI quality remains high. Deliverables: Fully automated N8N workflow. Integration with Gmail and Google Sheets. Weekly review and optimization of the responses. This approach gives you the speed of automation with the oversight of a professional. Best regards, Alhaitham Gamal Software Engineer
$20 USD in 30 days
3.4
3.4

Hello, I appreciate the opportunity to help manage your customer service inquiries. I understand the importance of providing thoughtful and timely responses to ensure your visitors feel valued and guided through their questions. With extensive experience in customer service, I have honed my skills in crafting personalized replies that adhere to brand voice while addressing specific inquiries. I am proficient in using Gmail, Google Sheets, and CRM tools, and I have successfully managed similar roles where attention to detail and quick turnaround are essential. To ensure your project runs smoothly, my approach will include: - Carefully reading each inquiry to identify the main issue and crafting a tailored response that reflects your brand's tone. - Logging all necessary details in your shared spreadsheet for effective tracking and analysis of recurring questions. - Promptly flagging any technical or urgent matters for your immediate attention. - Offering suggestions for enhancing the response workflow based on observed patterns to improve efficiency. I am eager to contribute to your customer service efforts and am confident in my ability to deliver quality results within your desired timelines. I am available to start immediately and would love to discuss further details. Looking forward to the possibility of collaborating with you!
$10 USD in 40 days
3.1
3.1

Kendari, Indonesia
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