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Saya membutuhkan seorang spesialis customer service berbahasa Indonesia yang fokus melayani pelanggan melalui kanal chat. Tugas utama Anda: • Menjawab pertanyaan pelanggan secara sopan, jelas, dan tepat waktu. • Mencatat setiap interaksi di sistem kami agar riwayat kasus tersimpan rapi. • Mengidentifikasi masalah yang memerlukan eskalasi dan meneruskannya ke tim terkait. • Memberikan informasi produk atau panduan penggunaan bila diminta pelanggan. Kinerja diukur dari kecepatan respon, akurasi informasi, serta kepuasan pelanggan. Saya menyediakan skrip dasar, panduan Q&A, dan akses ke platform chat yang sudah terintegrasi (WhatsApp Business & LiveChat). Pastikan Anda terbiasa bekerja mandiri, teliti, dan nyaman berkomunikasi tertulis menggunakan Bahasa Indonesia formal namun bersahabat.
Project ID: 40332961
Remote project
Active 56 yrs ago
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Jakarta, Indonesia
Member since Mar 28, 2026
€12-18 EUR / hour
$10-30 USD
$2-8 USD / hour
₹750-1250 INR / hour
₹10000-25000 INR
₹204-205 INR / hour
$250-750 USD
$2-8 USD / hour
$30-250 USD
€750-1500 EUR
$25 USD
$2-8 CAD / hour
₹100-400 INR / hour
$2-3 USD / hour
$8-15 USD / hour
₹4000-5000 INR
$10-11 USD
$8-15 USD / hour
$2-8 CAD / hour
$250-750 USD
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