
Closed
Posted
JOB DESCRIPTION - Receive and handle inquiries, provide information related to policies, services, and products to customers via email. - Support in resolving customer complaints, propose suitable solutions or alternatives within the allowed timeframe; ensure issues are followed up and resolved completely. - Perform other tasks as assigned and guided by the Team Leader. REQUIREMENTS - Basic English reading comprehension (documents, emails, etc.). - Proficient in using Excel, Google Sheets, and other tools to track order data. - Experience in Customer Service, Fulfillment POD, Dropshipping, or related fields. - Minimum 2 hours per day, starting from 11:00 PM (23:00). BENEFITS - 5$ - 7$/hour
Project ID: 40198158
118 proposals
Remote project
Active 2 mos ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
118 freelancers are bidding on average $6 USD/hour for this job

Hello there, I’m a strong fit for this role because I bring hands-on customer support experience along with the organization needed to manage inquiries efficiently. I’m comfortable handling email communication, providing clear information about products and policies, and resolving complaints with thoughtful, customer-focused solutions while ensuring every issue is fully followed through. I have solid working knowledge of Excel and Google Sheets for tracking orders, updates, and support data. My experience supporting eCommerce workflows allows me to stay detail-oriented while maintaining a friendly, professional tone with customers. I can commit to the required schedule starting from 11:00 PM and dedicate consistent daily hours. Reliable, proactive, and quick to learn, I’m ready to support your team and help create a smooth customer experience. Best regards, Himanshu Saraswat
$5 USD in 40 days
6.7
6.7

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
$5 USD in 40 days
4.8
4.8

Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible as I have worked on similar projects. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up as I'm available here 24 hours daily via the freelancer.com app; let's discuss your project in detail and get started right away. Thank you.
$5 USD in 40 days
5.0
5.0

Hello, I can efficiently handle customer inquiries via email, provide accurate information on policies and products, and resolve complaints with timely solutions. I am proficient in Excel, Google Sheets, and other tracking tools, ensuring all order data is accurate and up to date. I have experience in Customer Service and Fulfillment/Dropshipping, and I can commit at least 2 hours daily starting from 11:00 PM. Execution: I will monitor emails during my shift, respond promptly to inquiries, log and track orders, escalate issues when needed, and follow up until fully resolved.
$5 USD in 40 days
4.1
4.1

Dear Hiring Manager, I’m writing to apply for the Part-time Customer Service role. I bring over three years of customer service experience, working in both onsite and remote environments, where I handled email-based inquiries, resolved customer complaints, and ensured issues were followed through to full resolution. I’m comfortable responding to customer questions about policies, services, and products, and I take a calm, solution-focused approach when handling complaints. I understand the importance of timely follow-ups and clear communication to maintain customer trust. I also have experience tracking orders and customer interactions using Excel, Google Sheets, and CRM tools, ensuring records are accurate and easy to reference. I’m reliable, detail-oriented, and used to working under guidance from a Team Leader while managing my daily tasks independently. I’m available to work a minimum of two hours per day starting from 11:00 PM, and I’m committed to delivering consistent, professional customer support. I would welcome the opportunity to contribute my experience and support your team. Kind regards, Mabel Johnson
$2 USD in 40 days
3.8
3.8

Hello. My name is Roxana and im from Romania. I have a bachelor and a master degree in English and over 14 years experience in customer support. I worked in call center, handled inbound/outbound calls, worked with excel, google docs and emails/CRM. I would like to help you with your project. Looking forward to hear from you. Thank you, kind regards!
$5 USD in 40 days
3.6
3.6

Being a seasoned freelancer with over a decade of experience in web development and designing, I am well-versed with the tools and platforms required for your particular job - Excel and Google Sheets. Data entry is one of my core skills which will enable me to effectively track order data as well as handle email inquiries. Alongside, my firm understanding of English reading comprehension will allow me to communicate seamlessly with customers. It's important to note that my proficiency is not solely limited to development - I have had the pleasure to assist numerous clients with a variety of needs. As a result, I bring to the table not only technical expertise but also problem-solving abilities which would be critical in resolving customer complaints within your stipulated time frame. My collaborative approach will ensure I work closely with your team leader, adapting myself to any systems or protocols already in place. Prajapati Technologies, my venture comprises of 20+ skilled professionals dedicated to client satisfaction which significantly aligns with the values you hold. It's this commitment along with the diverse skillset and global experience on our team that make us an ideal fit for your business. With an hourly rate lower than average, I still assure you top-rated delivery
$5 USD in 40 days
3.5
3.5

Dear [Hiring Manager], I am writing to apply for the Customer Service Part-time position. With hands-on experience in customer support and order management, I am confident in my ability to handle customer inquiries efficiently and professionally via email. I have a strong understanding of responding to customer questions related to policies, services, and products, while ensuring clarity and accuracy. I am experienced in resolving complaints by identifying issues quickly, proposing appropriate solutions within given timelines, and following up until full resolution is achieved. I am comfortable working under the guidance of a Team Leader and adapting to additional tasks as needed. I possess solid English reading comprehension skills and am proficient in Excel and Google Sheets for tracking orders and maintaining accurate records. I have experience in customer service–related fields, including fulfillment and dropshipping. I am available to work a minimum of two hours daily starting from 11:00 PM. Sincerely, RUBEL UDDIN
$6.99 USD in 40 days
3.2
3.2

Hello! How are you doing today? I have read through your project brief, and I can see that you're seeking a customer service expert who can confidently receive and handle inquiries, provide information related to policies, services, and products to customers via email, and support in resolving complaints and other issues related to products and services. I'm a seasoned customer service expert who takes high priority on customer satisfaction. I have handled a similar role where I handled over a 100% customers, resolving their complaints, and responding swiftly to inquiries, ensuring that they are fully satisfied. Customers are the backbone of any business, and businesses need them to thrive and do well. While I prioritize customers, ensuring that they are well satisfied. As your customer service team, I'll ensure the following: • I will ensure that issues are handled swiftly and professionally. The right information is provided timely and accurate manner. • Also confidently support in resolving customers' complaints, propose suitable solutions, and alternatives relating to their needs. I'm proficient in the use of Excel, Google Workspace, Microsoft Teams, etc. I'm also an experienced customer service expert. At this point, some questions come to mind: • Is there a particular format or a response template in place for responding to customers' messages or inquiries? I look forward to speaking with you soon. Warm regards, Elizabeth.
$7 USD in 20 days
3.1
3.1

Hello, I am interested in applying for the Customer Support role. I have experience handling customer inquiries via email, resolving issues professionally, and following up to ensure full resolution. I have good English reading and writing skills and I am comfortable using Excel and Google Sheets to track orders and customer data. I am detail-oriented, reliable, and able to follow instructions from a Team Leader. I am available to work a minimum of 2 hours per day starting from 11:00 PM (23:00) and can be flexible based on workload. I am confident I can provide accurate, timely, and customer-focused support. I’d be happy to discuss this opportunity further.
$5 USD in 40 days
2.0
2.0

can support your customer service team by handling customer inquiries via email, resolving issues efficiently, and keeping order information well organized in spreadsheets. I have experience with customer support routines, order tracking using Excel/Google Sheets, and handling complaints in a clear, calm, and solution-focused way. I follow guidelines closely, respect response timeframes, and ensure every issue is properly followed up until resolution. I’m comfortable working with repetitive tasks, maintaining accuracy, and adapting to instructions provided by the Team Leader. Availability: minimum 2 hours per day as required. Would you like to discuss the next steps?
$6 USD in 10 days
2.1
2.1

I have experience handling customer inquiries via email, providing clear information about products and services, and assisting with order tracking and issue resolution. I’m comfortable following guidelines, escalating when needed, and ensuring issues are fully resolved within the given timeframe. I have basic to good English reading and writing skills and regularly use Excel and Google Sheets to track orders, updates, and customer data. I’ve worked in customer service and order-fulfillment–related roles, including dropshipping-style workflows. I’m available for at least 2 hours per day starting from 11:00 PM, as required, and I’m reliable with schedules and follow-ups. Thank you for your consideration. Best regards, Meron Kassahun
$5 USD in 40 days
2.0
2.0

Hi, I’ve read the job description and I’m interested in applying, I have experience in customer service and administrative support, where I regularly handled inquiries, followed up on issues, and ensured customers received clear and timely responses. I’m detail-oriented, patient with customers, and able to follow guidance from a team leader while completing tasks independently. I am available for at least 2 hours per day starting from 11:00 PM (Vietnam time) and can be consistent with this schedule. Thank you for your consideration and I hope to hear from you soon.
$7 USD in 25 days
2.1
2.1

With my extensive experience as a Software Engineer, I believe my skill set aligns quite well with the requirements of this project. In addition to having a strong command over Excel and Google Sheets—crucial tools for tracking customer data and order information—I've always been keen on providing topnotch customer service. Throughout my 8-year career, I've honed my proficiency not only in relevant front-end and back-end strategies but also in data analytics and maintenance, an element that can prove instrumental in addressing customer concerns effectively. Moreover, my adaptability stands as one of my proudest traits, particularly since you mentioned shifting work hours. I have no problem with starting at 11:00 PM (23:00) nightly, reflecting my dedication to delivering timely and efficient results. With experience troubleshooting software problems for users worldwide, I can handle your customers' inquiries, diffuse their grievances, and present suitable solutions that guarantee satisfaction and loyalty. Finally, as someone who prioritizes building and maintaining long-lasting relationships with clients, I commit myself entirely to resolving any issues faced by customers within the allowed timeframe. My ultimate goal is to ensure a seamless experience for every customer—something that underpins my approach to all projects. Thank you for considering me; I'm eagerly awaiting the chance to contribute to your team's success!
$2 USD in 40 days
1.5
1.5

Hi There, I have a background as a Student Consultant at IDP and Study Abroad Centre, where I handled daily communication through email with university representatives as well as clients, including students and parents. I’m very used to managing inboxes, replying clearly and professionally, and making sure every message gets a timely response. Part of my role was also handling more sensitive situations — like application rejections, complaints, or frustrated clients — and responding in a calm, helpful, and solution-focused way. I also have experience with: • Following up on student applications and required documents • Coordinating with universities regarding application status • Sending mass emails (email blasts) for updates, announcements, and promotions • Keeping communication organized and properly documented This experience helped me become detail-oriented, communicative, and comfortable handling high volumes of email while still keeping the tone friendly and professional. I’d love the opportunity to bring these skills to your team. If possible, I’d also be happy to learn more about your products or services so I can better adjust my communication style and knowledge to match your needs. Thanks for considering my application — I look forward to hearing from you!
$7 USD in 40 days
1.3
1.3

Hi there, I can help you keep customer communication clear, timely, and well documented, even during late hours. I have hands-on experience handling customer inquiries via email, providing accurate information about products and policies, and following issues through until they are fully resolved. When complaints come in, I focus on understanding the concern, proposing suitable solutions within the allowed timeframe, and making sure nothing is left hanging. I’m also comfortable tracking orders and updates in Excel and Google Sheets so records stay accurate and easy to review. I read and write English confidently for emails and internal documents, follow instructions closely from team leads, and stay reliable during assigned shifts. Starting from 11:00 PM works well for me, and I can commit to at least two focused hours daily. If you’re looking for someone dependable who takes ownership of customer support tasks and follows through properly, I’d be glad to contribute. Warm regards, Francisca
$5 USD in 40 days
1.3
1.3

Hello, I have experience handling customer support via email, responding to inquiries, and resolving complaints with a focus on clear communication and timely follow-ups. I’m comfortable explaining policies, services, and product details while ensuring every issue is tracked through to resolution. I have basic to good English reading comprehension and regularly use Excel and Google Sheets to track orders, complaints, and updates. I also have experience in customer service and fulfillment-related workflows, including POD/dropshipping environments. I’m available for at least 2 hours per day starting from 11:00 PM, can follow team guidelines closely, and respond quickly to instructions from the Team Leader. I’m ready to start immediately.
$5 USD in 20 days
0.6
0.6

Hello, I have experience working remotely as a bilingual (English and Spanish) customer support agent for a U.S.-based tech e-commerce company, where I handled customer inquiries via email and live chat, managed refunds through Stripe, processed orders, and organized data in Google Sheets. Additionally, I have experience as an administrative assistant, supporting Shopify store management and performing a variety of administrative tasks. Through my professional experience, I have developed strong skills in managing client interactions with empathy, patience, and care, ensuring prompt, clear, and effective communication.
$5 USD in 40 days
0.8
0.8

Hello, I’m Ankur, a freelance developer with a dedicated team of professionals. I read all your requirements for website and I assure you that I will provide high-quality work at the proper time. Additionally, we also provide you 3 months of support from our side. As a Full Stack Developer, I specialize in Web and App Development, boasting a portfolio of stunning projects with top-notch UI/UX design. My expertise spans Flutter (for both Android and iOS), PHP, and WordPress, and I bring over 7 years of experience to the table. Whether it’s websites, applications, or e-commerce platforms, I’ve got you covered. But I’m not limited to just coding. My skill set extends to graphic design and logo creation, offering you a one-stop solution for all your project needs. With a track record of over 500 completed projects, I am committed to delivering nothing short of excellence. My ultimate goal is your complete satisfaction. Thank you for considering me for your project. I’m ready to transform your vision into a reality that stands out in today’s competitive landscape. Best Regards, Ankur Hardiya
$5 USD in 40 days
0.0
0.0

Hi, I can take on the part-time customer service role you described, handling email inquiries, policy info, and order-data tracking in Sheets and Excel. I’ve got over two years in customer service and dropshipping, so I know the process and what customers need. I’ll respond clearly and on time, resolve complaints within the allowed timeframe, and follow up until done. I’ll track orders and outcomes in Google Sheets, Excel, and your CRM, and escalate as needed to the team leader. How I’d work: - Monitor emails starting around 23:00 and reply within SLA - Use clear templates, adjust as necessary - Keep order data updated in Sheets and CRM - Document steps and outcomes for each ticket Availability: at least 2 hours daily, starting now. Would you like me to start with a fixed 2-hour window at 23:00 or adjust based on peak inquiries? Thanks,
$20 USD in 25 days
0.0
0.0

Ho Chi Minh City, Vietnam
Member since Feb 2, 2026
$250-750 USD
₹1500-12500 INR
$750-1500 USD
₹1500-12500 INR
$750-1500 USD
₹400-750 INR / hour
$30-250 AUD
$750-1500 USD
$15-25 USD / hour
$8-15 USD / hour
$1500-3000 USD
$250-750 USD
₹750-1250 INR / hour
₹12500-37500 INR
$750-1500 USD
₹600-1500 INR
₹12500-37500 INR
₹12500-37500 INR
$2-8 USD / hour
$15-25 USD / hour