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An efficient customer service representative needed

We seeking to hire a efficient customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Kĩ năng: Chăm sóc khách hàng, Trợ lí trực tuyến, Tổng đài, Hỗ trợ khách hàng, Nhập liệu

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Về Bên Thuê:
( 0 nhận xét ) Queens, United States

ID dự án: #31846923

3 freelancer chào giá trung bình $50/giờ cho công việc này

citijayamala

1. I am an expert in Virtual assistance. 2. Expert in handling client queries and complaints. 3. Have experience in customer support through emails and live chats. 4. Expert in MIS and stock management, invoicing. 5. Thêm

$50 USD / giờ
(52 Nhận xét)
5.9
arslanu2

Hi! We are a professional services firm having expertise in customer dealing and support provision on any platform through customer’s problem identification via proper understanding and resolving it through professiona Thêm

$50 USD / giờ
(3 Nhận xét)
3.2
harune

Hi, this is Haroon Mushtaq from Technology Junction. We are a Software Development and IT Staffing Company based in Islamabad, Pakistan. We provide competitively priced Outsourcing Services to worldwide specificall Thêm

$50 USD / giờ
(0 Nhận xét)
0.0