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I’m rolling out “Deisen produk” as a service and want every customer message answered quickly, clearly, and courteously. I’m specifically looking for someone to handle EMAIL SUPPORT—no live-chat or phone work is required. What I need you to do • Monitor the shared inbox during agreed-upon hours and acknowledge every new ticket within a reasonable timeframe. • Resolve common issues, billing questions, and general how-to inquiries using provided knowledge-base articles and brand voice guidelines. • Flag edge-case or technical questions that require escalation; summarize the issue before passing it on. • Keep an internal FAQ up to date so our responses stay consistent. • Send me a short weekly report highlighting volume trends, recurring pain points, and opportunities to improve the product or documentation. Tools & workflow I’m currently leaning toward Gmail with filters and canned responses, but I’m flexible—if you’re more comfortable in Zendesk, Help Scout, Freshdesk, or a similar ticket system, let me know. The goal is a streamlined setup that keeps customer satisfaction high. Ideal fit You have previous customer support experience, write fluent, friendly English, and can empathize with users while staying concise. Familiarity with simple SaaS or service workflows is a plus. Deliverable Daily email support coverage plus the weekly summary report. If we work well together, there’s potential for an ongoing, expanded role. Let me know your availability, the support tools you prefer, and a brief example of how you’d answer a typical “I can’t log in” email.
Mã dự án: 40264210
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51 freelancer chào giá trung bình $460 USD cho công việc này

Count me in, I’d love to handle email support for Deisen produk and make sure every message is answered quickly, clearly, and professionally. Availability: I’m available daily during agreed hours and can adjust to your preferred time zone. I’m comfortable with your tools (filters and canned responses). I’m happy to use whichever system you prefer. Here’s a brief example for a “I can’t log in” email: (Subject) Let’s Fix Your Login Hi there, Thanks for reaching out! I’m sorry you’re having trouble logging in. Please try resetting your password using the reset link and check your spam folder if you don’t see the email. If it still doesn’t work, let me know the error message you’re seeing and I’ll take care of it right away. Best, Lou
$660 USD trong 7 ngày
4,0
4,0

I am excited to help you launch "Deisen produk" with a customer support framework that builds immediate brand trust. Having managed email support for several service-based startups during their initial rollouts, I understand that the first interaction sets the tone for the entire customer lifecycle; I prioritize a blend of technical accuracy and empathetic communication. In previous roles, I maintained a sub-2-hour first-response rate during high-stakes launches, ensuring every inquiry was handled with the precision required to turn a new user into a long-term advocate for your service. My approach begins with building a "living" Knowledge Base and a library of nuanced response templates that ensure consistency without sounding robotic. I will leverage tools like Zendesk or Help Scout to organize queries, utilizing a custom tagging system to provide you with weekly reports on common pain points or recurring feature requests. Beyond just answering emails, I focus on "closing the loop" by implementing proactive follow-up sequences and ensuring all communication is optimized for clarity and professional brevity. This structured workflow allows us to scale support volume effortlessly as "Deisen produk" grows while maintaining a premium standard. To better tailor my strategy, are you looking for full inbox management or will I be collaborating with a technical team for escalations? Also, do you have a preferred brand voice guide, or would you like me to help draft those guidelines to ensure a cohesive customer experience from day one? I’m available for a quick chat or a brief call to discuss your vision for the service and how we can align on the project scope. I look forward to the possibility of helping you make this launch a success and am ready to start immediately once we align on the workflow.
$560 USD trong 21 ngày
3,8
3,8

Hi there, I went through your project carefully, and the core challenge is clear: ensuring timely, courteous, and clear email support for "Deisen produk". This isn’t surface-level work , it needs someone who understands customer support workflows and can execute with precision. I have extensive experience handling email support, utilizing tools like Gmail with filters and canned responses for efficiency. My straightforward approach involves monitoring the shared inbox during agreed hours, addressing common issues using a well-defined knowledge base, and providing succinct weekly reports on trends and opportunities for improvement. No guesswork here, just clear, actionable results. If this aligns with your vision, I can start immediately and ensure daily coverage along with regular updates. One quick question before I proceed: what are your preferred operational hours for monitoring? Best regards, Muskan
$250 USD trong 2 ngày
2,6
2,6

Hello! With over a decade of versatile experience as a virtual assistant, I am no stranger to your requirements as an Email Support Specialist. Having honed my skills in providing timely and empathetic customer assistance, I understand the importance of promptly acknowledging tickets and resolving queries. My proficiency in English communication, built over years of written correspondence, ensures I can respond to any message succinctly and effectively. Moreover, given my extensive background in data processing using Microsoft Excel and Google Spreadsheets, I guarantee meticulous monitoring of shared inboxes, summary revisions for recurrent issues, transparent weekly reports for your analysis. With me on board, you can always be confident about streamlining your workflow and maintaining high customer satisfaction. My flexible approach extends to tools as well - comfortable with platforms like Gmail, Zendesk, Help Scout, or Freshdesk - whatever works best for you. Leverage my skills to improve your product and documentation through highlighting pain points or areas needing enhancement. Trust me; with our rapport and shared dedication to quality service, this has great potential to grow into an ongoing cooperation supporting all areas of your business
$300 USD trong 30 ngày
1,5
1,5

Hello, I’m interested in providing structured email support for “Deisen produk.” I have 12+ years of experience in technical support and client communication, providing clear, concise, and professional responses to international users. I can monitor the shared inbox during agreed hours, acknowledge new tickets promptly, and resolve common issues, billing questions, and how-to inquiries using your knowledge base and brand voice guidelines. I will escalate edge cases with a clear summary and maintain an internal FAQ to ensure consistent responses. I can also provide a short weekly report covering ticket volume, recurring issues, and improvement suggestions. I’m comfortable using Gmail with filters and canned responses, and I can also work with Zendesk, Help Scout, Freshdesk, or similar systems. Sample “I can’t log in” reply: Hi [Name], Thanks for contacting us! Please try resetting your password using the “Forgot Password” link and confirm Caps Lock is off. If it still doesn’t work, share the exact error message and your browser/device so I can assist further right away. I’m available daily and open to long-term collaboration. Best regards, Sitaram Banskota
$600 USD trong 1 ngày
1,3
1,3

With my name being Lokesh, but you can call me Lokdoba if it's easier for you, I bring a unique blend of skills and experience to the table, making me an ideal candidate for your Email Support Specialist role. I understand how crucial it is to provide clear and prompt customer support, ensuring every query is addressed with the utmost care. My fluency in English extends beyond merely communicating; it's about developing a rapport with users where empathy and concise responses are the pillars. Having worked across diverse domains including creative/content development, web/app/software development, and digital marketing, I've imbibed a meticulous approach that'll suit your project requirements. Whether we go down the route of using Gmail with filters or opt for Zendesk, Help Scout, Freshdesk-type systems, rest assured I'll streamline the process for exceptional customer satisfaction. Drawing from my technical support and report writing skills, I vow to not only resolve issues using the provided knowledge-base but also flag complex matters that require escalation. Moreover, I'll diligently update your internal FAQ to ensure consistent responses. To top it off, my breadth of experience enables me to spot patterns and identify areas for improvement in both the product or documentation. Let’s get started on this journey towards maximizing your email support impact.
$600 USD trong 15 ngày
3,1
3,1

THIS IS NOT THE AUTO BID, PLEASE REVIEW IT IN DETAIL Hi, I’ve reviewed your project and understand you’re looking for an Email Support Specialist to ensure customer queries for "Deisen produk" are managed efficiently and courteously. With a solid background in customer support, I can quickly respond to inquiries regarding common issues and billing, utilizing your knowledge-base articles to maintain brand voice. My familiarity with tools like Zendesk will allow us to create a streamlined process that optimizes customer satisfaction. I will ensure the inbox is monitored during the agreed hours and provide a weekly report on trends and pain points. What specific metrics are you hoping to track in the weekly reports to gauge success? I’m available to start promptly and committed to making our collaboration effective. Sincerely, Ibad
$250 USD trong 1 ngày
0,0
0,0

Hi There I can handle your email support end to end by monitoring the shared inbox, replying quickly in your brand voice, and resolving routine billing and how to questions using your knowledge base. I’ll escalate edge cases with a clear summary so your team can act fast, and I’ll keep an internal FAQ updated to maintain consistent answers. I’m comfortable working in Gmail with filters and templates, or moving to Zendesk or Help Scout if you prefer. Example reply for “I can’t log in” would start by confirming the email used, guiding a password reset, and checking browser or device details if the reset fails. Best Regards Waqas Ahmad
$500 USD trong 7 ngày
0,0
0,0

Hi, I've carefully reviewed your project details for the Deisen produk email support role, and I'm confident I can handle this smoothly. I have experience managing shared inboxes, writing clear and friendly responses, and keeping things organized with tools like Gmail, Zendesk, and Freshdesk. I'm used to working with knowledge bases, escalating edge cases with proper context, and maintaining internal FAQs so responses stay consistent. I've supported SaaS and service-based businesses before, so I understand the workflow and the importance of quick, courteous replies. I can start right away and provide daily coverage plus the weekly summary reports you mentioned. Happy to share a sample response to a typical "I can't log in" ticket if you'd like to see my tone and approach firsthand. Looking forward to hearing from you, thank you!
$500 USD trong 1 ngày
0,0
0,0

Hola, me encantaría apoyar la implementación de Deisen produk y garantizar que cada cliente reciba respuestas por correo electrónico rápidas, claras y amables. Tengo experiencia práctica brindando atención al cliente solo por correo electrónico para empresas SaaS y de servicios, donde la consistencia, la empatía y la eficiencia son fundamentales.
$500 USD trong 7 ngày
0,0
0,0

Hello, I’d love to support the rollout of Deisen produk and help ensure every customer receives quick, clear, and courteous email responses. I have hands-on experience providing email-only customer support for SaaS and service-based businesses, where consistency, empathy, and efficiency are critical. I’m comfortable managing shared inboxes, following brand voice guidelines, and resolving common issues independently while knowing when and how to escalate edge cases. How I can help Monitor and manage a shared inbox during agreed-upon hours Acknowledge and respond to new tickets promptly Resolve billing questions, how-to inquiries, and common issues using your knowledge base and templates Clearly summarize and flag technical or edge-case issues for escalation Maintain and refine an internal FAQ to keep responses consistent Deliver a short weekly report covering: Ticket volume trends Recurring customer pain points Suggestions to improve the product or documentation Tools & workflow Strong written English with a friendly, empathetic tone Proven customer support experience (email-first environments) Detail-oriented and organized, especially with documentation and FAQs Familiar with simple SaaS and service workflows Reliable with daily coverage and clear weekly reporting I’m excited about the potential for this to grow into an ongoing role and would be happy to start with a trial period to ensure we’re a great fit. Thank you for your time—I look forward to working together.
$500 USD trong 7 ngày
0,0
0,0

Hello, I’d be excited to support Deisen produk with dedicated, high-quality email support. I have prior experience handling customer inquiries for service-based and SaaS-style businesses, where fast acknowledgment, clear communication, and consistent tone were essential. I understand how important first response time and resolution quality are to overall customer satisfaction and retention. I’m comfortable working in Gmail with filters and canned responses, but I’ve also used ticketing systems such as Zendesk, Help Scout, and Freshdesk. Personally, I prefer Help Scout for its clean workflow and collision detection, but I’m flexible and happy to adapt to your existing setup. I can also maintain and refine an internal FAQ to ensure messaging stays aligned with your brand voice.
$500 USD trong 7 ngày
0,0
0,0

My current availability is whenever you need me. My only obligations are to my own dogs and those that I sit for. The tools I am most familiar with in regards to answering emails are Outlook and G-Suite, but I also trained customer service representatives on email, chat, and phone etiquette. If I received the "I can't log in" email, my response would be along the following lines, depending on what your standards are: "Good morning/evening, Mr./Mrs. X, I have received your email concerning your issue of not being able to log in. I know how frustrating this can be, but I am here to help. If you would, please answer the following questions so that I can get a better idea of what you are seeing and what troubleshooting has been done. 1. What do you see when you log in normally? 2. What is the error message you are seeing? 3. What steps have you taken so far to resolve the issue? 4. Do you have any images of the error(s) that you could attach to this email? Once you have gotten back to me with these answers, I can determine the best course of action to get you logged in as soon as possible. Thank you, and I look forward to hearing from you soon."
$500 USD trong 7 ngày
0,0
0,0

Hello, I’m very interested in this role. I have experience providing structured administrative and data support in an industrial environment, where accuracy, organization and clear communication were essential. I am comfortable managing shared inboxes, organizing information, and responding in clear and professional English. I understand the importance of maintaining a consistent tone, following documentation guidelines, and escalating technical issues when needed. In addition to email handling, I can provide structured weekly reports (for example in Excel) summarizing ticket volume, recurring issues and trends, helping you identify improvement opportunities. I am organized, detail-oriented and reliable with deadlines. I would be happy to share my availability and discuss how I can support your workflow efficiently. Looking forward to your response. Best regards, Florencia
$350 USD trong 7 ngày
0,0
0,0

I am a detail-oriented and customer-focused individual with strong written English communication skills. I am highly organized and capable of managing a shared inbox efficiently while ensuring timely and courteous responses to all customer inquiries. I can confidently handle common issues such as login problems, billing questions, and general how-to requests by following knowledge-base documentation and brand guidelines. I understand the importance of empathy, clarity, and professionalism when responding to customers. I am also comfortable identifying complex or technical issues, summarizing them clearly, and escalating them appropriately. Additionally, I can maintain internal FAQs and prepare weekly summary reports highlighting recurring concerns and improvement opportunities. I am reliable, responsive during agreed working hours, and committed to maintaining high customer satisfaction.
$500 USD trong 7 ngày
0,0
0,0

Good evening. I am pleased to see your job offer on emails response to customers. With my five years in custumer service, I am confident that I will deliver a good job. I will handle your customers courteously and utmost dignity they deserve. I will work within the given time frame to deliver on the project given that I am a good time observant. Let me know when to start the service. Thank you for your time and consideration.
$550 USD trong 7 ngày
0,0
0,0

Hi there, I’m Musayyab, founder of CSS. We specialize in helping brands launch new services without the support debt that follows a rollout. While I am your main contact, you’ll have the backing of my full team for 100% reliability. We’ve managed this exact workflow for nearly a decade for brands like FIXD Automotive (IoT/App) and Sense8 (Smart Home), handling everything from billing to technical troubleshooting. What CSS brings: Reliable Coverage: Managed inbox monitoring during agreed hours. System Expertise: Expert in Zendesk/Help Scout/Hubspot etc. We can also optimize Gmail to keep your voice consistent. Active Documentation: We track recurring issues to keep your FAQ updated, just as we did for Landbot. Weekly Insights: I’ll personally report on where the product can be improved to reduce ticket volume. Sample "I can’t log in" response: "Hi [Name], I'm sorry for the trouble. Usually, this is a browser glitch. Could you try an 'Incognito' window or the 'Forgot Password' link here [Link]? If you’re still stuck, reply here and our team will dig into your account details immediately." Let's chat about how CSS can support your new service. Free for a quick call?
$500 USD trong 7 ngày
0,0
0,0

Hello, Thank you for the detailed overview. I understand that fast, clear, and courteous email support is critical when launching a service like “Deisen produk.” I have experience handling structured email-based customer support, focusing on quick acknowledgment, accurate issue resolution, and maintaining a consistent brand voice. I am comfortable working with Gmail (filters, labels, canned responses) and can also adapt to Zendesk, Help Scout, or Freshdesk if needed. Here’s how I would manage your inbox: • Acknowledge every new ticket promptly during agreed hours. • Resolve common login, billing, and how-to issues using your knowledge base and tone guidelines. • Escalate technical or edge cases with a clear internal summary to save your time. • Maintain and refine an internal FAQ to ensure consistent responses. • Deliver a concise weekly report covering ticket volume, recurring issues, and improvement suggestions. Availability: [Insert your hours here]. Example reply to “I can’t log in”: Hi [Name], Thanks for reaching out — I’m happy to help. Please try resetting your password using the “Forgot Password” link. If the issue continues, let me know the exact error message you see (a screenshot helps), and I’ll investigate right away. Looking forward to getting this resolved for you. I’d be glad to support your launch and grow with the role long-term. Best regards, Waseem
$500 USD trong 7 ngày
0,0
0,0

Drawing from my extensive experience in customer support, I believe I am an ideal fit for your Email Support Specialist position. Despite working predominantly in digital marketing, my proficiency in tools such as Gmail with filters and canned responses will ensure I provide efficient and satisfactory responses to your Deisen produk customers. Additionally, the weekly reports highlighting volume trends and potential improvements align well with my analytical skills honed over time. I'll be entirely committed to resolving all issues promptly while maintaining a consistent brand voice and making sure our customers feel understood and appreciated. Having handled multi-channel digital marketing professionally, I understand the value of staying proactive in resolving customer issues to sustain their faith in the product's reliability. My fluency in English also enables me to communicate effectively and empathetically with your users. In conclusion, with my proven ability to respond quickly, clearly, and courteously to customer queries coupled with tech-savviness and familiarity with simple SaaS workflows, I have the capacity to not only meet but exceed your expectations. If given this opportunity, I'm confident that my presence will enhance any project we undertake together bringing growth and success.
$500 USD trong 30 ngày
0,0
0,0

I’m comfortable with Gmail filters and canned responses, but I also have hands-on experience with Zendesk, and Salesforce Service Cloud. I’ll adapt to whichever system best supports your workflow and customer satisfaction goals.
$500 USD trong 7 ngày
0,0
0,0

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