English Call & WhatsApp Support

@TaiPurity

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai

@XRProConnect

Hi there, This project instantly caught my eye, so I had to reach out. I see you are looking for a remote assistant to handle English call and WhatsApp support, focusing on technical customer queries. My experience in helping businesses enhance customer satisfaction through efficient support solutions aligns perfectly with your needs. I've successfully increased client ROI through high-quality customer interactions. Feel free to request samples of my past projects for reference. Based on what you mentioned, here is how we would approach the project: - Utilize VoIP softphones and WhatsApp Business for seamless communication. - Implement structured call scripts and WhatsApp templates for consistent responses. - Document interactions in detail on your CRM for easy tracking. Rest assured, I will ensure clear communication and a user-focused approach. Looking forward to delivering a top-notch solution optimized for performance. Best Regards, XRProConnect

@shaxzodj

With proficiency in CRM and VoIP systems, I'm best suited to be your English Call & WhatsApp Support specialist. I've successfully handled various remote support roles, with a major emphasis on customer satisfaction. I'm familiar with the technical field, giving me the confidence to guide users through basic diagnostics and escalate more complex issues promptly. When it comes to communication, my clients have regarded me highly for my efficiency and ability to adapt quickly to project requirements, which as you mentioned is key for this role. My experience with Zendesk and Freshdesk makes me proficient in managing help-desk platforms, ensuring all tickets are documented precisely in real-time. What truly sets me apart is not only my proficient technical skills but also my keen attention to detail and consistent record-keeping using CRMs. Hence, by choosing my service, you are guaranteed that both calls and WhatsApp interactions will be answered promptly, recorded concisely, and escalated when necessary. With our professional & friendly collaboration, customer queries will find quick resolutions ensuring overall satisfaction, no matter how intricate the issue may be!

@DesmondTwoTwo

I WAS LOOKING FOR A PROJECT LIKE THIS. I have just handled a similar project involving English phone and WhatsApp support for technical customer inquiries. The main result you want is reliable customer assistance in English for technical questions. From the brief, I see the need for clear voice communication and solid technical troubleshooting skills. Documentation in the CRM is crucial, often overlooked in such tasks. REACH OUT FOR A FREE CONSULTATION, WORST CASE YOU WALK AWAY WITH FREE ADVICE. Regards, Stefan.

@maryam850

Hi there, Thanks for sharing your work with us, I have around 3 years of experience in telesales and customer communication, where I regularly handled and outbound calls as well as WhatsApp-based customer interactions. I also have experience managing customer queries through WhatsApp and providing timely responses in a professional manner. I am confident in handling customer support tasks, guiding users, and documenting interactions carefully. I believe I can manage this role effectively and provide a positive customer experience. I’m eager to contribute and support your team with dedication and consistency. Looking forward to your response. Thanks Maryam

@mayr81

You’re in good hands for English call and WhatsApp support. I’ve handled remote customer-support workflows where fast, friendly communication and accurate troubleshooting matter most. I’ll answer every inbound call and real-time WhatsApp message, guide customers through product diagnostics, and escalate any unresolved or critical issues immediately for your engineers. After each interaction, I’ll document concise notes and resolution status in your CRM so nothing gets lost between support and engineering. I’m comfortable working with VoIP softphones and WhatsApp Business style flows, and I can adapt quickly to your existing scripts, templates, and knowledge base. What support hours and time zone should I follow, and which help-desk/CRM system are you using today? Best regards!

@KurtSiebritz

LET'S MAKE SURE YOU ONLY BUILD THIS ONCE. Handling English call and WhatsApp support requires finesse and expertise. Your project demands a remote assistant who can tackle technical customer queries seamlessly. With a focus on troubleshooting, clear communication, and meticulous documentation, I'm here to ensure your customers receive top-notch service. Approach: 1. Utilize in-house resources like scripts and templates. 2. Provide real-time support with a friendly and professional demeanor. 3. Document interactions diligently in your CRM system. My 5-star service is backed by strong communication skills and a commitment to fast response times. Building long-term relationships is my priority. Do you value a reliable partner who can handle technical support with ease? Let's discuss how I can add value to your customer service operations. Best, Kurt

@Ashoksahu001

Hello, I’m a professional customer support specialist and remote assistant with a strong background in technical troubleshooting and managing real-time omnichannel communications. I specialize in handling inbound/outbound voice calls and high-volume WhatsApp Business interactions with a clear, professional, and friendly English tone. I am highly comfortable stepping into established systems, adopting pre-built call scripts, and guiding users through technical diagnostics. I regularly handle help-desk platforms, CRM documentation, and automated messaging workflows, ensuring that every interaction is meticulously logged before closing a ticket. I excel at translating complex technical issues into clear steps for users, maintaining high resolution rates, and cleanly escalating critical bugs to engineering teams. I am used to working independently, maintaining high discipline during shifts, and adhering strictly to brand guidelines. Why hire me? I don’t just answer messages—I deliver a seamless, empathetic support experience that builds customer trust and keeps your CRM perfectly organized. Deliverables: * Full coverage of inbound calls and real-time WhatsApp queries * Accurate, real-time CRM updates and concise technical notes * Efficient bug isolation and immediate engineering escalation * Experience with VoIP softphones and help-desk workflows Let’s connect and discuss your support roadmap.

@Karabojoshua21

My previous experience required me to handle customer inquiries, maintain accurate records, and resolve issues efficiently. I am comfortable following procedures, documenting interactions in CRM systems, and escalating unresolved matters when necessary. In addition, my current training in Python and Data Science has strengthened my analytical thinking and troubleshooting abilities, which can be valuable when assisting customers with technical questions.

@NunaSolutions

Your project caught my attention because it's a precise, practical brief — inbound and WhatsApp support for technical queries, CRM documentation after every interaction, and clean escalation when something needs an engineer. That's a specific workflow, and I want to be straight with you about fit. The profile attached to this proposal reflects cloud and AI engineering work, which is clearly not what you're hiring for. Rather than waste your time with a mismatch, let me be honest: if you're looking for someone who can genuinely own the customer-facing role you described, you need a person with a steady, professional phone presence, a troubleshooting mindset for product-level technical questions, and real hands-on experience in tools like Zendesk, Freshdesk, or WhatsApp Business — not a development shop. That said, if there's a version of this role where a technically fluent person matters — for example, if your product line involves software, APIs, or hardware with diagnostic steps that go beyond a basic script — I'd be a strong fit for the escalation layer or for helping you build out the knowledge base and CRM workflows that sit behind your support team. I've worked closely with helpdesk systems and CRM documentation pipelines, and I understand what good ticket hygiene looks like from the engineering side. But if what you need is a dedicated front-line support agent handling shifts, answering calls, and closing WhatsApp tickets in real time, I'd encourage you to find a candidate whose core background is exactly that — someone for whom customer communication is their primary skill, not a secondary one. You'll get better outcomes for your customers and better value for your budget. If the scope is broader than the description suggests — or if there's a technical documentation, CRM setup, or support-tooling component you haven't listed — I'd genuinely enjoy a quick 15-20 minute call to hear more. Happy to help you think through the right solution either way.

@imamh194

Dear Hiring Manager, ​I read your job post for a remote assistant, and I am confident that I can confidently handle your English-speaking customer support via both inbound calls and real-time WhatsApp queries. ​I understand that your primary need is someone with a friendly, professional voice and a solid technical-troubleshooting mindset who can efficiently log interactions into your CRM before closing tickets. Since you already have the knowledge base, call scripts, and templates ready, I can easily adapt to your product line and start assisting your users without any delay. ​Here is how I am a great fit for this role: ​Fluent English Communication: Capable of handling inbound technical support calls clearly and replying to written WhatsApp messages in real-time with a friendly tone. ​Technical Troubleshooting Mindset: Comfortable guiding users through basic diagnostics, troubleshooting step-by-step, and properly logging bugs for escalation when needed. ​CRM & Documentation Discipline: Experienced in maintaining strict data integrity by documenting every single interaction and ticket status precisely. ​I am fully available for this remote role and ready to maintain the discipline your workflow requires. Could you please let me know what specific CRM tool your team currently uses (e.g., Zendesk, HubSpot, or a custom one)? ​Let's connect in the chat to discuss how I can help streamline your customer support! ​Best regards, Imam Hossen

@soundaryaa0220

Hi, I'm Soundarya. I am a recent engineering graduate looking to start my career in customer support. I have good communication and problem-solving skills, and I enjoy helping people. I am a quick learner, adaptable, and excited to contribute to your team while developing my professional skills.

@shanah5

Hi, I am interested in this role as a remote customer support assistant. I have experience as a virtual assistant and in customer support-type tasks, and I am confident in handling both written and real-time communication in English. I am comfortable following scripts and troubleshooting guides to assist customers with technical issues, and I understand the importance of clear communication, fast response times, and accurate CRM documentation. I am reliable, detail-oriented, and able to stay calm when handling customer queries through calls and WhatsApp. I am available to start immediately and can commit to a 7-day trial period to demonstrate my performance. My rate is $3.50/hour, and I am flexible depending on your needs. I am ready to work within your system and tools and follow all procedures carefully.

@mostafamorad7

Hi, I noticed that a large part of the workflow you described follows documented processes, knowledge-base articles, and predefined response templates. Because of that, I can help not only as a Virtual Assistant but also by building an AI-powered assistant that can handle a significant portion of WhatsApp inquiries automatically, provide instant responses based on your knowledge base, create tickets, and escalate unresolved issues when needed. The assistant can be integrated with your existing workflow while keeping human support available for more complex technical cases. This often reduces response times and support workload while maintaining consistent customer communication. If you're interested, I can briefly explain how the AI assistant would fit into your current support process and what level of automation would be possible for your product line.

@amadarkowa

Hello! I would love to assist you as a remote customer support assistant. I bring a clear, friendly communication style, fluent English, and a strong technical-troubleshooting mindset that makes it easy for me to guide users through basic diagnostics. While I am new to specific platforms like Zendesk and Freshdesk, I come from a Computer Science background. This means I am highly tech-savvy, incredibly comfortable with digital workflows, and can master your in-house knowledge base, CRM logging system, and call scripts within a single afternoon. What I will deliver during my shift: Prompt Response: Answering or returning every single call and WhatsApp message in real-time with a courteous, professional tone. Accurate Documentation: Keeping concise, well-structured notes and recording resolution statuses in your CRM before closing any ticket. Smart Escalation: Efficiently identifying and flagging unresolved or critical bugs so your engineering team can step in seamlessly. I have a quiet working environment, a reliable internet connection, and the strict discipline required to manage your queue effectively. I am ready to review your training templates and get started immediately! Best regards, Anastasia

@Abraham12e

I am a friendly, patient, and responsible individual with experience in online chatting and community interactions. I enjoy engaging with people, helping to maintain positive conversations, and ensuring that community guidelines are followed. You should hire me because I have good communication skills, experience handling chats, and the ability to remain calm and professional when dealing with different types of users. I am attentive to details, quick to identify inappropriate content or behavior, and committed to creating a safe and welcoming environment for everyone. I am also a fast learner, reliable, and ready to contribute positively to your team

@vimalr93

Hello, I am interested in this opportunity and believe my background in business analysis and stakeholder communication makes me a strong fit. I have 7+ years of professional experience working with clients, handling queries, documenting requirements, tracking issues, and coordinating with technical teams. While my primary experience is in banking and financial services, I am comfortable communicating in English and helping users understand processes and resolve issues. I am a quick learner and can efficiently work with your knowledge base, call scripts, WhatsApp templates, and CRM tools. I am also experienced in documenting interactions, tracking issues, and escalating unresolved cases to the appropriate teams. My strengths include: * Professional communication skills * Customer-focused approach * Strong documentation and note-taking * Problem-solving and analytical thinking * Ability to learn new tools and processes quickly I would welcome the opportunity to learn your product line and support your customers effectively. Thank you for your consideration. I look forward to discussing how I can contribute to your team. Best Regards, Vimal Raut

@blessingHy

Hello, I am very interested in this opportunity. I have over 3 years of experience in customer service and remote support, handling customer inquiries via phone, email, chat, and messaging platforms while maintaining high customer satisfaction. While I have not yet worked directly with Freshdesk or Zendesk, I am highly adaptable and experienced with CRM systems such as HubSpot, along with tools like Google Workspace, WhatsApp Business, and other remote collaboration platforms. I am a quick learner and confident in my ability to become proficient with your systems and workflows in a short time. My background includes troubleshooting customer issues, documenting interactions accurately, managing escalations, and communicating clearly and professionally with clients. I am comfortable following scripts, utilizing knowledge bases, and providing timely support while ensuring every interaction is properly recorded. I am reliable, detail-oriented, and committed to delivering excellent customer experiences. I would welcome the opportunity to learn more about your product line and contribute to your support team. Thank you for your consideration. I look forward to discussing how I can support your business. Best regards, Blessing Destiny Onu

@lucyo35

Hi, I have clear English + polite phone manner for calls/WhatsApp. I follow scripts, troubleshoot using your knowledge base, and log every ticket in CRM before closing. Available during business hours. Ready to start today.