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Incoming calls from our customers require prompt, courteous English-language assistance. The role centers on live phone support only; no emails or chat are involved. Call volumes are moderate, and most questions relate to basic product information. Clear, friendly spoken English and steady phone etiquette are essential, as is the ability to follow the on-screen knowledge-base while staying personable with each caller. Deliverables • Answer all routed calls during the agreed shift window Acceptance criteria • 95 % or higher customer satisfaction rating over the first 30 days • All call logs completed and synced by shift end • No missed or abandoned calls within scheduled hours
Project ID: 40407354
55 proposals
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Active 13 days ago
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55 freelancers are bidding on average $6 USD/hour for this job

Hi Sir, You need a dependable phone support assistant with clear English communication and professional call handling. I understand the importance of prompt responses and positive customer experience. I will answer all routed calls professionally, assist customers using the knowledge base, maintain accurate call logs, and ensure smooth communication throughout each shift. With strong virtual assistance and customer support experience, I provide friendly, reliable service and quick issue handling. Ready to start immediately.
$6 USD in 40 days
6.5
6.5

Hello, I can provide prompt, professional phone support for your customers while maintaining a calm, friendly, and helpful experience on every call. I am comfortable handling live inbound calls, following knowledge-base instructions accurately while speaking naturally with customers, and ensuring no caller feels rushed or ignored. My focus is on keeping conversations clear, courteous, and solution-focused so customers leave satisfied. I can reliably manage calls during scheduled shift hours, complete call logs accurately before shift end, and maintain consistent responsiveness to help meet your customer satisfaction goals. You can expect strong communication, dependable attendance, and a professional phone presence that represents your business well. Best regards, Adaobi
$5 USD in 40 days
5.5
5.5

As a virtual assistant with a particular knack for providing exceptional customer support, I believe I'm the ideal candidate for this English phone support call agent role. My previous work has equipped me with a clear, friendly manner of speaking and proficient phone etiquette that endears me to callers. I have contributed significantly to numerous firms in the customer service domain, ensuring an extraordinarily high level of satisfaction (even beyond the 95% stipulated in your project). My skills go beyond just answering calls. I also possess excellent time management abilities that will ensure I never miss or abandon any call during my scheduled hours. Additionally, my proficiency in managing different communication platforms such as Zendesk and Freshdesk further cements my suitability for this role. In summary, the knowledge that I can bring to your team as an organized, results-focused individual is second to none. Equipped with a robust set of tools including HubSpot, Zoho and Salesforce among others, I am ready to hit the ground running, ensuring all call logs are completed promptly at the end-of-shift and maintaining that personable demeanour with callers that sets your business apart. Partnering with me means partnering with proven success in providing premium customer support services.
$5 USD in 40 days
0.5
0.5

Hi, Providing prompt, courteous phone support with consistent professionalism is key to maintaining customer trust—and that’s exactly how I approach communication. With 10+ years of professional experience, I’m comfortable handling customer interactions with clear, friendly English and strong phone etiquette. I focus on listening carefully, responding accurately, and keeping conversations smooth while following structured knowledge bases. I’m disciplined with shift adherence, ensuring all calls are answered without delays or drop-offs. I also maintain accurate call logs and documentation in real time, so nothing is missed by the end of the shift. My approach prioritizes customer satisfaction—staying calm, helpful, and solution-oriented even during repetitive or high-volume queries. This helps maintain consistency and achieve high CSAT scores over time. I’m reliable, responsive, and comfortable working independently while representing your brand professionally on every call. If you're looking for someone who can deliver dependable, high-quality phone support from day one, I’d be glad to help. Best regards
$8 USD in 40 days
0.0
0.0

Hello sir , I’m very interested in the English Phone Support role and I believe I’m a strong fit for this position. I have over 5 years of experience in customer service and hospitality, where I handled high volumes of inbound calls, provided clear product information, and ensured customers felt heard and satisfied. I speak clear, friendly English, maintain excellent phone etiquette, and remain calm and professional even with difficult callers. I’m comfortable following on-screen knowledge bases, documenting call logs accurately, and meeting performance targets such as customer satisfaction ratings and zero missed calls. I understand the importance of answering all routed calls during scheduled shifts and syncing logs promptly at shift end. I’m reliable, punctual, and committed to delivering a positive caller experience on every call. I’m confident I can meet and exceed your acceptance criteria from day one. Thank you for considering my application. I look forward to the opportunity to contribute to your team. Kind regards Taiwo
$5 USD in 40 days
0.0
0.0

Hi! A senior project I am confident to serve my services and speak in English to customers, friendly and put a good impact of your business. I am very good in English language. I have done my English language test. And I got 5 band as well I can help you with your business
$5 USD in 40 days
0.0
0.0

I believe I am a strong fit for the role of Data Entry and Caller due to my accuracy, communication skills, and dedication to work. I have good typing speed and attention to detail, which helps me enter data correctly and maintain proper records without errors. I understand the importance of organizing information clearly and handling data responsibly. As a caller, I am confident in communicating with people in a polite and professional manner. I can explain information clearly, handle customer queries patiently, and build a positive impression of the organization. I am comfortable speaking in both Hindi and English, which allows me to connect with a wider range of clients. I am also disciplined and hardworking. I can manage my time effectively, follow instructions properly, and complete tasks within deadlines. I am willing to learn new tools or systems quickly and adapt to the company’s working style. Overall, my combination of data accuracy, communication ability, and strong work ethic makes me a suitable candidate for this role.
$5 USD in 21 days
0.0
0.0

Dedicated and professional Customer Support Specialist with strong experience in handling inbound customer calls with clear, courteous, and confident English communication. Skilled in providing prompt live phone assistance, answering product-related inquiries, and delivering excellent customer service while maintaining a friendly and professional tone. Experienced in managing moderate call volumes, accurately completing call logs, and efficiently using on-screen knowledge bases to resolve customer concerns. Committed to achieving high customer satisfaction, ensuring zero missed calls during scheduled hours, and maintaining exceptional phone etiquette with every interaction.
$5 USD in 40 days
0.0
0.0

Hi, Hope you are enjoying your day. You need a reliable phone support specialist who can handle live customer calls professionally and keep satisfaction ratings high. I understand this role is focused entirely on inbound calls, providing friendly English speaking assistance, and using the knowledge base while maintaining great phone etiquette. You also need someone who logs every call, avoids missed calls, and consistently meets the 95 percent customer satisfaction target. My approach is to follow a structured call flow, actively listen, quickly reference the knowledge base, and keep conversations warm, clear, and efficient. I make sure every interaction is documented before the shift ends so reporting and tracking stay accurate and organized. I have experience handling customer support where responsiveness, professionalism, and consistent logging were required to maintain service quality. Let’s discuss your shift schedule and how I can start supporting your customers right away. Many thanks, Ahsan Mehmood
$5 USD in 40 days
0.0
0.0

Hi, I am Anik and I have 4 years of customer support and sales experience. I also hold a master's degree in English. I am fluent and comfortable with talking with customers over the phone. I am a quick learner and confident enough to take on the phone support call agent role. Thank you for considering me, Best regards, Anik.
$5 USD in 40 days
0.0
0.0

I have literally nothing but time on my hands and I am ready to give it my all on each call. English is my first language and english is our household language too so I have an excellent grasp on how to talk to people in customer service roles.
$4 USD in 40 days
0.0
0.0

As an experienced freelancer with a vibrant presence in the digital realm, I have developed the abilities and skills necessary to excel as an English phone support call agent. Throughout my career, I've remained focused on transforming ideas into digital reality, and my expertise in website design and development has given me incredible insights into creating a user-friendly experience for all customer interactions. Customer support has always been at the forefront of my work. I understand that in your project, you need someone who can provide not just prompt assistance but also maintain a high level of courtesy throughout every call. My years in the industry have equipped me to manage moderate call volumes with ease while ensuring that I offer clear, efficient solutions to each query - no matter how basic. Furthermore, having excelled in keeping customer satisfaction rates consistently high in past roles, I am confident that I can meet and exceed your documented 95% benchmark over the first 30 days. My commitment to completing call logs promptly and thoroughly and never leaving a call missed or abandoned is absolute; this way, your brand's reputation for exceptional service will be maintained prominently. Choosing me would mean selecting a trustworthy-professional with the goal of enhancing your client experience and a proven commitment to excellence. Let’s build your exceptional phone support team together!
$5 USD in 40 days
0.0
0.0

As an experienced virtual assistant, I've spent the past 5+ years supporting CEOs, coaches, and businesses, which has honed my communication and customer service skills. I understand the importance of strong phone etiquette and clear, professional communication. These are core to my work as I've managed emails and helped streamline client's calendars - tasks which demands precision and keen timing. I'm the reliable professional you need for your English phone support call agent role. My exceptional time management will ensure no call is missed or abandoned within our scheduled hours. With my keen eye for details, all calls logs will be completed and synced by shift end— no task is too minor or demanding for me. In summary, hiring me for this project guarantees you zero discontented customers - given my excellent approach at resolving concerns. With a history of providing top-notch client services in demanding roles, I can guarantee complete adherence to the acceptance criteria outlined. Let's make your customers' experience with your brand delightful!
$5 USD in 40 days
0.0
0.0

Hello, I’m very interested in this position. I’m an experienced, highly professional, and motivated customer support specialist with strong, clear spoken English and excellent phone etiquette. I’m confident in handling live calls, providing friendly and accurate assistance, and using knowledge bases efficiently while keeping conversations natural and engaging. I’m reliable, detail-oriented, and committed to meeting performance targets, including high customer satisfaction and zero missed calls. Ready to start immediately and deliver consistent, high-quality support. Best regards, RAPHAEL
$10 USD in 35 days
0.0
0.0

Hi there, I’ve read your project carefully and can deliver exactly what you need: live, friendly English phone support for moderate call volumes — no emails, no chat distractions, just professional call handling. Why I’m a strong fit: · 2 years in call center & helpdesk roles, handling 40+ calls daily · Consistently maintained 96–98% CSAT in my last two phone-support roles · Skilled at navigating a knowledge base while keeping conversations natural and warm · Never miss or abandon a call during scheduled shifts — I treat shift end as after all logs are synced Your acceptance criteria are my commitment: 95%+ customer satisfaction in first 30 days Call logs completed and synced before I log off each shift Zero missed/abandoned calls within agreed hours I’m set up for immediate start with a quiet home office, noise-canceling headset, and redundant internet. Let’s hop on a quick voice check if helpful. Looking forward to keeping your customers happy over the phone.
$5 USD in 40 days
0.0
0.0

Disciplined, fast learner, communicative, experienced in online business, detail-oriented, results-focused.
$5 USD in 40 days
0.0
0.0

Hello, I can help you with this task. Please send me a mesage Asap so that I can start right away. Hope to hear from you soon.
$5 USD in 40 days
0.0
0.0

As a seasoned customer service representative with experience spanning across multiple industries, I recognize the paramount importance of providing swift and satisfying support to ensure customers' needs are met. I can confidently assure you that I'd be an excellent fit for this phone support call agent role, leveraging my proven proficiency in Call Center, Customer Experience, and Customer Support to deliver optimal results. My track record boasts of consistently high customer satisfaction ratings well above the 95% target you've set. I understand the significance of maintaining clear communications, adapting language styles, and precisely addressing customer concerns during live phone calls. This understanding enables me not only to respond proficiently but also to connect with callers on a personal level while addressing their queries accurately and succinctly. Additionally, my experience in handling moderate call volumes along with my strong multitasking skills will ensure all calls are attended to promptly without any abandonment or missed calls within the agreed shift window. Furthermore, I'm versed in using knowledge bases effectively to improve problem-solving efficiency on-the-fly - a skill that allows me to enhance my performance without compromising the quality of our interactions. Rest assured - if you choose me for this position, you're choosing an adept call center freelancer who can convert more customers through exceptional phone-based support!
$8 USD in 40 days
0.0
0.0

Hi, I am Jemimah, a customer support specialist with 3 years experience in providing assistance and support to clients as well as field agents. Currently, I serve as an SFA support specialist providing timely support to all field agents, clarifying and resolving all issues via phone calls, emails and chats while relaying accurate feedback to the sales and IT team. This has equipped me with the set of skills best suited for the Phone Support Agent. I am able to handle irate clients with patience, respect and understanding while maintaining a clear, calm, polite tone. I am available to work in the evenings (WAT) as well as the weekends. I look forward to a pleasant corporation with you. Regards.
$5 USD in 40 days
0.0
0.0

I am a dedicated professional with strong communication skills and fluency in English, confident in providing clear, friendly, and efficient phone support. I have experience in customer service and client interaction, which has helped me develop patience, active listening, and the ability to handle inquiries with professionalism and empathy.
$6 USD in 40 days
0.0
0.0

Nice, United States
Member since Apr 29, 2026
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