Experienced Spanish-English Live Chat Agent Wanted

$10-30 USD

Closed

Posted 7 days ago

$10-30 USD

Paid on delivery

Hiring: Bilingual Live Chat Agent (Spanish & English) | Remote We're looking for an experienced Spanish & English Live Chat Agent to join our growing iGaming and crypto support team. Responsibilities: * Provide fast, professional support via live chat. * Resolve customer inquiries accurately and efficiently. * Escalate complex cases when needed. * Assist with Responsible Gaming, including limits and self-exclusion requests. Requirements: * Fluent in both Spanish and English (required). * Experience with CRM systems, live chat software, and cryptocurrency payments. * Strong communication, multitasking, and problem-solving skills. * Calm, empathetic, and able to handle high-volume support. Preferred: * Previous iGaming experience. * Knowledge of KYC, compliance, and regulated environments. * Leadership or supervisory experience. What We Offer: * Competitive salary. * Performance bonuses based on CSAT, FRT, and compliance. * Full training in KYC, Responsible Gaming, and compliance. * Fully remote role with clear opportunities for career growth. If you're passionate about customer support and thrive in a fast-paced environment, we'd love to hear from you. Please apply with your CV and a brief summary of your relevant experience.

Performance Management

Cryptocurrency

Training

Project ID: 40541712

About the project

3 proposals

Remote project

Active 7 days ago

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3 freelancers are bidding on average $23 USD for this job

@mascotindia123

Hello, I have carefully read your project requirements, and it would be an honor to work with you as a bilingual Live Chat Agent. I understand you're looking for someone who can provide fast, professional customer support in both Spanish and English while handling live chat inquiries, cryptocurrency-related questions, KYC processes, and Responsible Gaming requests with accuracy and empathy. With over 14 years of experience in customer support, CRM systems, live chat management, and client communication, I am skilled at resolving customer issues efficiently, managing high-volume conversations, escalating complex cases when needed, and maintaining a high standard of customer satisfaction. I am comfortable working in fast-paced environments, following compliance procedures, and providing clear, professional communication. I am committed to delivering prompt responses, maintaining confidentiality, and contributing positively to your team's success. Please check my profile to see my excellent client reviews and ratings, which reflect the quality, reliability, and professionalism of my work. The budget, work schedule, and project timeline can be discussed further based on your requirements and onboarding process. Warm Regards, **Harpreet Singh**

$20 USD in 5 days

5.0

(3 reviews)

4.5

@Sajid293r

Hi there, I hope you are doing well. Supporting customers in both Spanish and English within a fast-paced iGaming environment is a vital role, and I have experience delivering professional customer support, handling live chat systems, resolving inquiries efficiently, and maintaining a customer-focused approach under pressure. Do you require native-level Spanish proficiency, or is fluent professional communication sufficient for this role? Let's have a quick chat to discuss more in detail. I am looking forward to hearing from you. Best, Sajid.

$20 USD in 7 days