Fluent Zendesk Phone & Email Support

@okechukwu1

Drawing from my extensive experience in customer service, Zendesk and Shopify, I believe I am the perfect fit for this project. Having been a customer service rep myself, I am well-versed in dealing with inquiries related to order status, returns, shipping and general questions, exactly what your project entails. What distinguishes me from others is my ability to adapt seamlessly between different platforms such as Zendesk and Shopify. I can handle both incoming calls and email responses, as well as navigate Shopify for tasks like order look-ups, refunds and tracking updates. My biggest strength in this area is my command over these platforms and how I effortlessly use them to document every interaction accurately. In terms of work ethic, reliability has always been a key tenet for me. You can trust that I will be consistent during all agreed shifts with an emphasis on time management, proper ticket documentation while maintaining a quiet workspace. In addition to my practical skills, I also bring strong communication abilities—my written English is in neutral accent—ensuring your customers receive friendly and confident responses at all times. Allow me to leverage my proficiency in Zendesk and Shopify to add value to your team.

@CloudNineDigital

Hello, I can provide reliable, friendly, and professional customer support across Zendesk and Shopify, handling calls, tickets, and order updates efficiently while ensuring every interaction reflects your brand’s tone. I’m experienced in managing high-volume inquiries, documenting accurately, and resolving issues like returns, shipping, and order questions with confidence. To align perfectly with your needs: 1. What are the typical daily volumes for calls and tickets so I can plan coverage effectively? 2. Are there specific KPIs or response-time expectations for both phone and email support? 3. Will training on your internal processes and scripts be provided before the first shift? I’m ready to start promptly and ensure smooth, professional support that keeps customers satisfied and operations running seamlessly.

@khurshid040462

Hi there, I am excited about the opportunity to provide fluent phone and email support for your Zendesk and Shopify needs. My extensive experience in customer service ensures that I can smoothly navigate inquiries related to order status, returns, and shipping while maintaining a friendly and confident demeanor in all communications. I have worked with both Zendesk and Shopify, managing inbound calls and responding to tickets efficiently. With a focus on reliability and accuracy, I will diligently log interactions and provide timely updates to customer queries. Additionally, I’m equipped to handle FAQs and call scripts effectively, ensuring a seamless support experience. I'm ready to start and can adapt quickly to your requirements. Please let me know your preferred start date.

@Technoop

Hello, I can support your team handling calls and tickets inside Zendesk and Shopify. I have a strong BPO-style customer support background with clear, friendly, accent-neutral communication and fast, accurate ticket documentation. I’m comfortable managing inbound calls, responding to email queues, checking orders, issuing refunds, updating tracking, and following scripts/FAQs while keeping a calm and professional tone. I have a quiet workspace, reliable availability for scheduled shifts, and can start immediately. Looking forward to helping keep your support queue smooth and customers happy.

@TheSecondSource

Good day! We understand that smooth, friendly, and efficient customer support is crucial for your Shopify store, and we can help ensure every interaction leaves a positive impression. Here's how we can help: * Handle inbound Zendesk calls and emails promptly, using your scripts and FAQs for consistent, confident responses. * Access Shopify to check orders, issue refunds, update tracking, and keep records accurate and up to date. * Maintain clear, professional ticket notes for every contact to ensure nothing is missed. * Provide reliable coverage during agreed shifts with a quiet workspace and strong typing speed. We are a team of 62 professionals with over 9 years of experience in e-commerce support. Could you clarify the expected shift hours and approximate ticket/call volume so we can plan coverage efficiently?

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@muthujohn

Having worked as an IT professional and data specialist, I fostered a strong skillset, undergirded by reliability and clarity of communication. My experience in working with data entry and data processing will be invaluable in this project, ensuring that the interactions I engage in are properly documented. Moreover, with a firm grasp of Shopify, including its use in order tracking and refunds issuance on Zendesk, I can articulate eloquent responses to various customer queries. Accuracy is key to any effective support system--I pride myself on my proficient typing speed and commitment to ticket note precision. This is exactly what you need for your customers who seek prompt responses about FAQ like order status, returns or shipping. With me on board, you'll find yourself equipped with a diligent worker who embraces both the_PHONE

@Aliraza2727

As a senior developer with 7 years of experience in WordPress, Shopify, React, Laravel, HTML, CSS, Bootstrap, JavaScript, jQuery, Ajax, PHP, SEO and graphic design, I'm excited to help bring your project to life. Let's begin with a conversation. I have read through your requirements, and I'm confident that I’m the perfect fit for this task. My goal is to deliver work that exceeds your expectations. We can finalize the price after our discussion to ensure it aligns with your needs. Let's get started!

@Rekhathakur

Dear Client, As a highly skilled full-stack developer and technology enthusiast, my fluency extended beyond technical expertise. I have extensive experience with Salesforce, the backbone of CRM systems, a skill that would seamlessly integrate with Zendesk and Shopify dashboards. My adaptability in deploying seamless cross-platform mobile apps and backend API development proves my ability to become an integral part of your support system. My forte resides within my customer-centric approach, which aligns well with Zendesk and Shopify’s emphasis on providing efficient and friendly user experiences. Years of virtual assistance roles mean I'm highly proficient in data entry and accurate ticket documentation, which aligns directly with the key deliverables you mentioned. Starting immediately isn't an issue for me, and my fluency in English without an accent will ensure clear communication at all times. Knowing that most contacts pertain to order status, returns, shipping, or general inquiries make it important to respond in a clear manner— something you can count on me for. In short, by choosing me, you're not only selecting proficiency but also adaptability and a dedication to ensuring customer satisfaction while staying within given ecosystems!!! Thank you!!!

@toriquldev123

Hello Dear! I write to introduce myself. I'm Engineer Toriqul Islam. I was born and grew up in Bangladesh. I speak and write in English like native people. I am a B.S.C. Engineer of Computer Science & Engineering. I completed my graduation from Rajshahi University of Engineering & Technology ( RUET). I love to work on Web Design & Development project. Web Design & development: I am a full-stack web developer with more than 10 years of experience. My design Approach is Always Modern and simple, which attracts people towards it. I have built websites for a wide variety of industries. I have worked with a lot of companies and built astonishing websites. All Clients have good reviews about me. Client Satisfaction is my first Priority. Technologies We Use: Custom Websites Development Using ======>Full Stack Development. 1. HTML5 2. CSS3 3. Bootstrap4 4. jQuery 5. JavaScript 6. Angular JS 7. React JS 8. Node JS 9. WordPress 10. PHP 11. Ruby on Rails 12. MYSQL 13. Laravel 14. .Net 15. CodeIgniter 16. React Native 17. SQL / MySQL 18. Mobile app development 19. Python 20. MongoDB What you'll get? • Fully Responsive Website on All Devices • Reusable Components • Quick response • Clean, tested and documented code • Completely met deadlines and requirements • Clear communication You are cordially welcome to discuss your project. Thank You! Best Regards, Toriqul Islam

@joycew21

Hello, My name is Joyce, and I’m an experienced customer service representative with hands-on experience handling phone, email, and ticket-based support. I’m comfortable working in Zendesk-style ticketing systems and Shopify dashboards to check order status, handle returns, process refunds, and update tracking information. In previous roles, I managed inbound calls and email queues simultaneously, ensuring every customer received a friendly, clear, and professional response. I always document interactions accurately, follow scripts and FAQs closely, and escalate issues when necessary. My typing speed is fast, my English is fluent and accent-neutral, and I maintain a calm and confident tone on every call. I work from a quiet home office with reliable internet and can commit to agreed shifts consistently. I’m available to start immediately and can quickly adapt to your workflows, scripts, and systems. I would love to help your team deliver excellent customer experiences and keep your support queue running smoothly. Thank you for your consideration, Joyce G.

@durgesh8527

As a full-stack developer, I've had extensive experience, not only on front-end and back-end development but also on different platforms like Shopify. I am familiar with the Shopify ecosystem and can seamlessly use it in conjunction with Zendesk to provide you with the comprehensive support you're looking for. Throughout my career, I've maintained a strict adherence to deadlines without compromising on quality. Having worked on this project for more than 12 years, I have a solid understanding of answering customer queries about orders, shipping, returns and more. My background in web design also guarantees that every response will be friendly, confident and in impeccable English - accent-neutral as you desire. Besides my technical expertise, you'll be getting a freelancer who is passionate about building and scaling technology products effectively. This includes meticulous documentation and proficient multitasking. With me onboard, you'll also benefit from my excellent communication skills—you can expect prompt updates and effective solutions whenever needed. Let's create solid customer support together!

@Sayfee

HI. I ll be glad to support your team as a customer service representative handling both inbound calls and email tickets within Zendesk and Shopify. I’m comfortable moving seamlessly between phone support and ticket queues, ensuring every interaction is documented clearly and professionally. I’m familiar with issuing refunds, editing orders, checking fulfillment status, and leaving detailed internal notes to keep records accurate and organized. Maintaining a friendly, confident tone—both on calls and in writing—has always been a priority for me. I work efficiently, type quickly, and stay calm under pressure. I understand the importance of reliability during scheduled shifts, maintaining a quiet workspace, and keeping ticket documentation precise and consistent. I’m available to start immediately (or within one week, depending on your needs) and would be happy to discuss how I can contribute to your support operations.

@Syedh1998

I’m an experienced customer service professional fluent in Zendesk and Shopify. I can handle inbound calls and email tickets efficiently, providing friendly, clear, and professional responses about order status, returns, shipping, and general inquiries. I’ll log every interaction accurately, follow supplied scripts and FAQs, and navigate Shopify to check orders, update tracking, or issue refunds as needed. I have a quiet workspace, reliable internet, and a calm, patient approach to customer interactions. Past experience includes managing high-volume Zendesk queues, live phone support, and Shopify order management for e-commerce stores. I’m available to start immediately and can maintain consistent, reliable coverage during agreed shifts. Syed

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@babatundea1

When customers reach out about orders or returns, they’re usually already frustrated or confused and the way the response is handled often determines whether they stay loyal or never come back. Quick, clear, and confident communication makes all the difference. I’ve worked inside Zendesk and Shopify handling order status inquiries, returns, refunds, shipping updates, and general support tickets. I’m comfortable switching between inbound calls and the email queue, documenting every interaction properly, and navigating Shopify to check orders, update tracking, or process refunds without delay. My approach is simple: respond quickly, keep communication friendly and professional, follow provided scripts and FAQs while still sounding natural, and ensure every ticket note is clear and complete for internal visibility. I work in a quiet setup with stable internet and understand the importance of reliability during scheduled shifts. I can start immediately and align with your preferred hours. If helpful, I’m happy to complete a short trial shift so you can assess tone, speed, and platform familiarity before moving forward.

@dalmeidac84

Dear Hiring Manager, I'm excited to apply for the Customer Service Representative role, leveraging my experience with Zendesk and Shopify to provide top-notch support. In previous roles, I've handled phone and email support, utilizing Zendesk for ticket management and Shopify for order processing. I'm proficient in responding to order-related queries, returns, and shipping issues in clear, accent-neutral English. My strengths include: - Friendly and confident communication - Quick typing and accurate documentation - Proficiency in Zendesk and Shopify - Calm and composed under pressure I'm reliable, with a quiet workspace, and I'm eager to bring my skills to your team. I've worked with FAQs and scripts, and I'm comfortable learning your systems. Let me know about the next steps. I'm available to start immediately . Best regards, Omobolanle

@zalaksanghvi2202

Hello, Thank you for reviewing my proposal. I am a senior web development and digital solutions consultant with over 12+ years of hands-on experience, helping businesses, startups, and agencies build scalable, high-performing, and user-focused digital platforms. I dont just build websites—I focus on business outcomes: performance, usability, scalability, and long-term maintainability. What I Can Help You With Website Development & Redesign eCommerce Development Frontend & Web Applications Maintenance & Ongoing Support Design & Branding AI & Automation Why Clients Choose to Work With Me 12+ years of real-world development experience Proven delivery across multiple industries Clear communication and structured workflow Focus on quality, scalability, and performance On-time delivery with no shortcuts Long-term partnership mindset I have successfully delivered hundreds of projects with strong user experience outcomes, and in many cases, helped clients achieve significant improvements in engagement and revenue. If this aligns with what youre looking for, Id be happy to discuss your project requirements and suggest the best approach. Looking forward to working together, and happy to share my portfolio links. Best regards, Suresh Sanghvi Note: Final quotation and timeframe for this project will be provided after our discussion.

@blazenicholas

I’ve managed customer service roles involving Zendesk and Shopify, so I understand the need for smooth transitions between calls and emails while maintaining clear, friendly communication. Your emphasis on reliability and accurate documentation fits well with my approach to support. I may be new to Freelancer, but I bring solid experience to the table. I’ve worked extensively with both platforms to handle order inquiries, returns, and tracking updates, always ensuring a calm and professional tone. My typing speed and attention to detail help me keep precise notes during busy shifts. If you’d like, we can arrange a quick chat to discuss how I can help meet your service goals. Regards, Blaze Nicholas