Full-Time Customer Support Specialist Needed

€200-400 EUR

Open

Posted 1 minute ago

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Ends in 6 days

€200-400 EUR

Paid on delivery

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) Position 2: Tuesday to Sunday (Day Off: Monday) Choose one fixed 8-hour shift: Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([login to view URL], [login to view URL]), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your preferred schedule block: Position 1 (Mon–Sat) or Position 2 (Tue–Sun). Your preferred time shift: Morning, Afternoon, or Night (converted and aligned with Spain Time). Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.

Project ID: 40682944

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6 freelancers are bidding on average €352 EUR for this job

@danishkhateeb001

Hello, I am interested in joining your team as a Customer Support Specialist. I believe I can be a reliable addition to your customer support operation because I am comfortable with online platforms, customer communication, troubleshooting, and repetitive support tasks that require accuracy and patience. I understand that your customers may need help with account access, subscription services, Smart TV pairing, activation codes, mobile applications, browser issues, and other technical problems. I am comfortable following step-by-step troubleshooting procedures and learning your specific systems and processes. I can also handle support tickets and customer messages professionally, keep communication clear, and escalate complicated cases when necessary. I understand that fast response time is important for this role, and I will take the SLA and customer satisfaction requirements seriously. **Schedule I am applying for:** **Position 1 – Monday to Saturday** **Afternoon Shift – 16:00–00:00 Spain Time (CEST)** I have a reliable workstation and stable internet connection, and I am prepared to maintain the required schedule consistently. I am especially interested in a long-term opportunity. I am willing to learn your systems thoroughly and become more efficient and independent as I gain experience with your products and customers. Thank you for considering my application. I hope to have the opportunity to work with you.

€200 EUR in 7 days

5.0

(2 reviews)

4.0

@rabbiawebjuggler

As an experienced data analyst with a keen eye for detail, I bring to the table a unique blend of technical skills and customer service expertise that makes me the ideal candidate for your Full-Time Customer Support Specialist position. My solid command over MS Excel and proficiency in data entry, analysis and mining has prepared me to handle high volume interactions efficiently and accurately. In a role where efficient time management is crucial, I offer exceptional organizational skills and discipline that ensure I am highly punctual and committed to meeting all response time targets.

€300 EUR in 2 days

5.0

(1 review)

3.4

@rutha50

Hello dear client, I am interested in the Customer Support Specialist position. I have experience in customer service, live chat, email support, troubleshooting, handling customer concerns, and resolving issues professionally while maintaining a positive customer experience. I am comfortable following SOPs, using macros/templates and AI tools, documenting tickets accurately, and troubleshooting common technical issues such as account access, browser/app problems, and device setup. I am also a fast learner and can quickly adapt to your marketplace and support systems. I have a reliable internet connection and can commit to a fixed 8-hour shift, 6 days per week. I am comfortable working according to Spain time and can align my schedule accordingly. I prefer the morning shift, position 1 and I am currently based in Kenya (EAT, UTC+3) but I am fully available at all time zones 24/6. I am available to start as soon as required and would be happy to provide my CV and discuss my experience further. Best regards, Ruth A.

€300 EUR in 2 days