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My independent auto & home insurance agency has reached the point where day-to-day client servicing needs a dedicated, full-time teammate. You will step in as the first point of contact once a policy is sold, keeping every client file current and every customer informed. Daily work revolves around Agency Zoom, our CRM. I’ll give you one-on-one, screen-share sessions until you’re completely comfortable navigating policies, activities, and automations. From there, you’ll handle all routine touchpoints: • Send and reply to client emails, texts, and the occasional phone call. • Prepare and dispatch DocuSign packets for signatures. • Upload photos, endorsements, and other documents to the correct client record. • Issue and email proof of insurance cards or binders on request. • Note every interaction inside Agency Zoom so our whole team stays synced. Success looks like same-day turnaround on service requests, spotless documentation, and polite, professional communication that reflects our brand voice. If you’re organized, tech-savvy, and comfortable juggling email, SMS, and phone conversations, let’s talk soon. Preferably Spanish speaking and writing.
Project ID: 40538846
9 proposals
Remote project
Active 3 hours ago
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9 freelancers are bidding on average $6 USD/hour for this job

Hello Dear Client, I am an organized and tech savvy virtual assistant with experience managing client communications, documentation, and CRM systems in fast paced environments. I can serve as your first point of contact, ensuring client interaction is handled and professionally. I am comfortable using Agency Zoom, managing emails, texts, calls, and preparing DocuSign packets with accuracy. I prioritize communication, same day turnaround, and meticulous recordkeeping. I am eager to support your agency and deliver, quality service to client. I would love to discuss the project further and explore how I can help bring my skills to the team. Best regards, Tai Purity
$6 USD in 40 days
8.3
8.3

Hi, I’d love to help support your agency’s day-to-day client service operations. As your client base grows, consistent communication, accurate documentation, and timely follow-ups become essential to maintaining a great customer experience. I’m comfortable managing emails, texts, document handling, CRM updates, and administrative tasks while ensuring every client interaction is handled professionally. My focus is on keeping records organized, requests resolved promptly, and clients informed every step of the way. Best regards, Malaika Asad
$2 USD in 40 days
3.2
3.2

Hello, I'm an INSURANCE CRM SYSTEMS DEVELOPER. I recommend you to use GOHIGHLEVEL CRM. Your problems will be 100% solved and cost reduced at the same time. I successfully helped an insurance agency platform grow from lead traction to revenue generation exceeding targets, I employed a fully customized GHL CRM similar to Agency Zoom which will be beneficial in executing this task effectively. In previous projects,onboarding 400+ new users in a month wasn't just about signing them up, it meant nurturing the leads through strategically crafted conversations via voice, email and ultimately via follow up SMS reminders to achieve remarkable follow throughs. I believe this experience will deeply inform my handling of same-day service requests, documentation and maintaining polite yet professional communication that truly reflects our brand voice. Finally, while my specialization involves AI deployment, being comfortable in different languages like Spanish is key - something highlighted as a preference in your project. Being fluent in both English and Spanish gives me an added advantage as I can effectively communicate with your customers, giving them a sense of familiarity. Let's hop in a zoom and map out everything ready for a custom CRM.
$8 USD in 40 days
2.8
2.8

Hello There!!! ★★★★ (Dedicated insurance client servicing support with CRM management, documentation handling, and bilingual customer communication.) ★★★★ I have carefully reviewed your project and understand that you need a reliable long-term team member to manage client servicing for your insurance agency. This includes handling emails, texts, phone support, document management, CRM updates, DocuSign processing, and maintaining excellent client communication in a timely manner. ⚜ CRM & Agency Zoom Management ⚜ Client Email & SMS Support ⚜ DocuSign Document Processing ⚜ Insurance Documentation Handling ⚜ Data Entry & Record Maintenance ⚜ Customer Service & Follow-Ups ⚜ Bilingual English/Spanish Communication I have experience supporting business operations, CRM workflows, customer communication, and administrative processes with strong attention to detail. I am comfortable learning new systems quickly through screen-share training and following established procedures to maintain accurate client records. My focus is always on fast response times, organized documentation, and professional customer interactions that reflect your brand standards. I would love the opportunity to discuss your workflow, expectations, and how I can become a dependable part of your team. Looking forward to hearing from you soon. Warm Regards, Farhin B.
$5 USD in 40 days
0.0
0.0

Norwalk, United States
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