Full-Time Remote Customer & Technical Support Specialist

@turaab

Hi i previously applied for same job and i didn't hear from you ? i explained i have already worked as VPN customer support agent for a Chinese VPN firm for 5 years and i am flexible with monday off morning shifts. Kindly consider me as i need this job very dearly and sincerely

@hemelkhan92

Dear Hiring Manager, I’m applying for the Customer Support Specialist role. I have 7+ years of experience in customer support, live chat, virtual assistance, marketplace operations, ticket handling, and digital product troubleshooting. I’m skilled with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Slack, Microsoft Teams, and Google Workspace, and experienced in CRM, email, chat, and customer issue management. I’m based in Bangladesh (UTC+6). I can reliably work the required 6-days-on/1-day-off schedule. For the 08:00–16:00 Spain/CEST shift, my local hours are 12:00–20:00 Bangladesh time, and I am available for this fixed shift. I’m comfortable troubleshooting account access, authentication, browser/cache issues, incognito mode, mobile apps, deep links, Smart TV/device pairing, connectivity, and basic VPN-related issues. I can distinguish genuine service defects from user configuration problems, follow SLAs, document cases clearly, and escalate valid issues. I also have strong written English communication skills and can work effectively with templates, macros, AI translation tools, and multilingual customer interactions. I would appreciate confirmation that support macros, escalation procedures, SOPs, and training materials will be provided. I’m a fast learner and can quickly adapt to your systems. My updated CV is available, and I’m ready to start promptly. Best regards, Golam Morshed

@venkatsreekanth

Dear Hiring Manager, I am interested in applying for the Customer Support Specialist position. I am based in **India (IST, UTC+5:30)** and can work according to the required **Spain Time** schedule. I have experience in customer support, technical troubleshooting, and handling customer queries through chat and email. I am comfortable assisting users with account access, resolving technical issues, and using AI tools and templates to provide efficient support. I have a reliable PC, stable internet connection, and am committed to meeting SLA targets and delivering excellent customer service. Thank you for your consideration. Kind regards, Venkat Sreekanth

@SystemX2

Hello, I am Mohammed From Tampa, FL. Your need for a proactive Customer Support Specialist to handle live chat and technical issues demonstrates a clear understanding of the importance of responsive customer care. With over 7 years of experience in customer support for digital products, I’m well-versed in managing real-time inquiries on platforms like GamsGo, as well as guiding users through technical processes. I will efficiently resolve post-sales questions, help customers with automated portal access, and ensure issues are properly documented for marketplace mediation. My approach includes utilizing established templates and AI translation tools for multilingual assistance, coupled with a keen ability to differentiate genuine defects from user errors. I’m familiar with VPN routing and authentication processes to tackle technical challenges effectively. Having worked on similar projects, I’ve consistently provided seamless support experiences across various digital platforms. What specific challenges have you encountered with your current support process that you’d like me to address? Thank you.

@SonnyDube

I am a perfect fit for your project. I can manage your live customer chat, marketplace dispute resolution on GamsGo, and technical onboarding like Smart TV pairing while strictly covering your Spain CEST shifts. I ensure high SLA compliance, clean dispute defenses, and seamless technical troubleshooting. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand your project and provide the best technical approach for your workflow. I would love to chat more about your project! Regards, Sonny Dube

@ItunuNova

Hi, I'm applying for the Morning Shift (08:00–16:00 Spain Time / CEST), which corresponds to 07:00–15:00 my local time in Nigeria (WAT, UTC+1). I can cover this shift reliably, six days a week. Here's a brief summary of my relevant experience: I have 2–4 years of customer support experience handling live chat, ticket resolution, and post-sales inquiries across digital platforms. I'm comfortable guiding users through account access, authentication issues, device pairing, and browser/app troubleshooting in plain, clear language. I use AI translation tools to manage multilingual support efficiently and follow structured templates and macros to maintain consistency and meet SLA targets. For dispute and claim resolution, I document issues methodically — distinguishing genuine service defects from user configuration errors — and compile clear, well-structured reports for escalation and mediation. Country & Time Zone: Nigeria (WAT, UTC+1) Preferred Shift: Morning — 08:00–16:00 Spain Time Internet & Equipment: Stable broadband, reliable laptop, backup power available I'll share my CV on request. Ready to start immediately. Itunu

@cabe13rive

I have 10 years of experience in customer service for international companies based in the United States, Canada, and the United Kingdom. I possess a strong background in call center environments, having completed intensive training in Venezuela; this has enabled me to develop effective communication, objection-handling, and problem-solving skills within multicultural contexts. Additionally, I have 3 years of experience in data collection and analysis within the pharmaceutical sector for a UK-based company, which has fostered an analytical and detail-oriented mindset. I have worked in sales and academic advising for international universities—including student enrollment for online degree programs (ISEP – Spain and Atlantic International University – USA)—gaining extensive knowledge of educational processes, administrative management, and student support. Key competencies: Multilingual customer service (English and Spanish) Consultative sales and academic advising Data collection and analysis Effective and persuasive communication Remote work and CRM management Adaptability to international environments Immediately available to start

@misbahtaj66

Hello, I have read your job description carefully for the Full-Time Remote Customer Support role. I am available to work the Spain time shift and can manage customer chat, support tickets, and ensure real-time coverage. I have strong written communication skills, fast typing speed, and experience handling customer queries professionally. I am reliable, detail-oriented, and can work 6 days a week consistently. Regarding the schedule: I am in Pakistan GMT+5. Spain CEST is UTC+2, so I will adjust my working hours accordingly to cover the 08:00-16:00 Spain time shift. I am ready to start immediately and commit to delivering excellent customer service. Please let me discuss more details with you. Thank you

@pilarr88

I am a strong candidate for this position, with over 10 years of experience in customer service, problem-solving, customer guidance, and support across both web platforms and phone sales. Additionally, I have prior remote work experience, am familiar with VPNs and remote workflows, and have my own equipment.

@malikomer887

Hi, i can manage customer support on behalf of your country, I have almost 4 to 5 years experience for live chat handliling

@ilesanmie5

Hi Team, I’m excited to apply for the Customer & Technical Support Specialist role. I have experience providing live chat and email support, resolving account access issues, and guiding customers step-by-step through technical problems in a calm, professional way. I’m comfortable using templates, macros, and AI tools to respond quickly while keeping a human tone. I understand this role involves supporting subscription services like Netflix, Disney+, and DAZN, including portal access, code pairing, and deep-linking. I have basic technical knowledge of browser cache, incognito mode, VPN troubleshooting, and mobile app authentication. I’m a fast learner and can follow SOPs and forensic reporting processes accurately. **My Details:** Country: Nigeria Local Time Zone: GMT+1 / WAT Spain Time: I can convert and work the 08:00 – 16:00 CEST shift. That would be 07:00 – 15:00 in Nigeria. Workstation: Stable PC/Laptop, backup power, and reliable high-speed internet. **Relevant Experience:** - Handled customer inquiries, refunds, and order issues with 1-hour response time - Guided non-technical users through login, payment, and app issues - Maintained professional communication under pressure and met SLA targets I’m available for a quick call and can start immediately. I’m committed, punctual, and ready to cover the required 6-day schedule. Thank you for your consideration.

@nelsonl67

Hola, Estoy interesado en postularme al puesto de Especialista de Soporte al Cliente. Cuento con experiencia en atención al cliente y manejo de información, además de estar desarrollando experiencia en trabajos freelance relacionados con tareas digitales, búsqueda y organización de información, digitación y asistencia remota. Me considero una persona responsable, organizada, paciente y orientada a la solución de problemas. Tengo buenas habilidades de comunicación escrita en español y capacidad para seguir procedimientos, instrucciones y tiempos de respuesta establecidos. También tengo facilidad para aprender nuevas plataformas y herramientas digitales. Estoy dispuesto a capacitarme en los procedimientos específicos de soporte, gestión de tickets, atención por chat y resolución de incidencias de las plataformas utilizadas por la empresa. País de residencia: Colombia Zona horaria: UTC-5 (Colombia) He revisado el horario indicado y entiendo que el turno de 08:00 a 16:00, hora de España, corresponde aproximadamente a 01:00 a 09:00 en Colombia durante el horario CEST. Quedo atento a la oportunidad de ampliar información sobre mi experiencia y disponibilidad. Muchas gracias por considerar mi candidatura.

@Aryanbhai2003

Hi, I am here for your problem . I am experienced person Best service I have experience for 5 years

@ellyafridya

Hi, I’m interested in applying for the Customer Support Specialist position. Country: Indonesia Time zone: WIB (UTC+7) I don’t have direct customer support experience yet, but my strongest communication skill is written English. I’m comfortable communicating clearly and professionally through chat, and I’m a fast learner when it comes to new systems and troubleshooting procedures. I don’t speak Spanish yet, but I’m willing to learn and improve, and I’m comfortable using translation tools when needed. My updated CV is attached. Thank you for considering my application!

@unsiaaqib

I am a Customer Support & Client Relations professional with 10+ years of experience in live chat, customer service, inbound/outbound communication, complaint handling, follow-ups, and international client management. I have worked with U.S., Australian, Middle Eastern, and international customers, handling inquiries, resolving issues, managing customer relationships, and supporting sales and retention. I am comfortable with CRM systems, online platforms, data handling, troubleshooting workflows, and learning new tools quickly, and my sales background has strengthened my ability to handle objections and turn difficult customer interactions into positive experiences. I am based in Pakistan (UTC+5), and your 08:00–16:00 Spain-time shift is fully feasible for me. I can commit to the required 6-day schedule and am available to start immediately. Please share the hourly rate, onboarding process, and next steps on the chat. I would be happy to proceed. Best regards, Unsia Aqib

@sajal0891

Hi, When it comes to customer support, live chat, technical support, ticket handling, and marketplace customer service, with more than 7 years of work experience in eCommerce customer support, I am confident that I can be a strong fit for this full-time role. I carefully reviewed your project details, and I understand you need a proactive and detail-oriented support specialist to manage live chat, support tickets, post-sales inquiries, dispute handling, and account onboarding for digital subscription services. I have strong experience handling customer emails, live chat, tickets, order issues, complaints, refunds, account access questions, and technical troubleshooting. I can follow templates/macros, respond professionally, escalate valid issues, and maintain SLA response times. I am also comfortable helping customers with login/access steps, browser cache/incognito guidance, VPN-related basic checks, mobile app deep links, and streaming account setup instructions. I can use AI translation tools to support multilingual communication and maintain clear written English. I have a stable PC/laptop, high-speed internet, and I can adjust my working hours according to Spain time. My country is Bangladesh, time zone GMT+6, and I am available for full-time fixed shifts. I am available to start immediately and would be happy to join a interview. Thank you. Best regards, Shohell

@tharunn33

I am an experienced customer service specialist ready to assist your clients via live chat, email, and phone support. I excel at resolving inquiries quickly, managing difficult situations calmly, and maintaining a high satisfaction rate. I am fully available to start immediately and can easily adapt to your existing CRM tools and workflows.

@ahmedr0725

Working as tech support at tekcorner canda Working tech support supervisor at altima telecome Supporting internet .voip and iptv

@bil2584

Hi, I am interested in this Customer & Technical Support role. I have strong experience in handling customer queries, troubleshooting technical issues, and delivering prompt, helpful responses. I am reliable, detail-oriented, and available to work required hours smoothly. I am ready to start immediately and would love to discuss how I can help your team. Looking forward to your reply! Best regards, Bilal