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I’m ready to hand off my day-to-day written communication and would like a dependable virtual assistant who can jump straight into customer-facing inboxes in both German and English. Your core focus will be text-only support: answering customer service emails, clearing Instagram and other social media DMs, and keeping my inbox organised so nothing slips through the cracks. You’ll follow existing response templates where they exist, draft polite replies when they don’t, tag or escalate anything out of scope, and keep simple activity notes so I can track what has been handled. All customer emails you’ll see are support enquiries—no marketing outreach or internal memos—so the tone stays friendly, solution-oriented, and on brand. I’m online every day and can clarify questions quickly, but I expect you to work independently once you understand the flow. Reliability and tidy organisation matter more to me than speed, and everything must stay strictly text-based; I do not need phone calls made or received. When you apply, include examples of past work that show you have already handled similar customer support or virtual assistant tasks in German and English. A short paragraph or screenshot illustrating the tone and structure you used is perfect. If we’re a good fit, we can set up daily coverage straight away.
Project ID: 40355374
15 proposals
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Active 11 days ago
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15 freelancers are bidding on average €15 EUR/hour for this job

Hi there, This is exactly the kind of role I’m experienced in and enjoy handling. I’ve managed customer support inboxes and social media DMs for e-commerce and service-based businesses — keeping responses timely, organised, and aligned with the brand’s tone. I’m comfortable working with templates as well as drafting replies from scratch, always keeping communication clear, polite, and solution-focused. I regularly handle structured inbox workflows—tagging, organising, and making sure nothing gets missed—while maintaining simple logs so everything is tracked properly. I’m also very used to working independently once the system is clear. Regarding language, I can confidently handle English communication and support German responses with accuracy and the right tone, ensuring customers feel understood and well taken care of. I’m reliable, detail-oriented, and consistent—so your inbox stays under control without constant supervision. Happy to share examples or do a quick test to demonstrate my approach. Looking forward to working together. Kind regards, Himanshu
€12 EUR in 40 days
6.7
6.7

As a seasoned virtual assistant, I fully understand the significance of delivering reliable and organised support. Not only do I have native-level fluency in both German and English, but I also have extensive experience handling text-only customer interactions with a solution-oriented approach. In past roles, I've managed critical communication channels for various companies across different industries, ensuring that no message went unanswered and no problem fell through the cracks. My exceptional organisation skills enable me to maintain tidy and readily accessible notes, allowing for easy tracking of all handled activities - a crucial aspect considering your daily coverage requirement. Providing effective customer service and maintaining brand tone are paramount to me. My previous experience reflects my ability to quickly adapt to existing response templates while efficiently drafting polite replies when necessary. My successful completion of numerous similar tasks like yours has honed my skills to ensure timely resolution of support inquiries in a friendly tone. In hiring me, rest assured that you'll be entrusting your day-to-day written communication to someone adept at ensuring nothing is missed and the quality never wavers. Let's get started on streamlining your customer-facing communications!
€15 EUR in 40 days
4.5
4.5

Hi, I’m an experienced Virtual Assistant with a strong background in bilingual customer support, inbox management, and social media communication. I specialize in handling customer‑facing messages in both German and English, ensuring replies are polite, solution‑oriented, and consistent with brand tone. My background includes managing email correspondence, clearing Instagram and other social media DMs, and keeping inboxes organized so no message is overlooked. I’ve worked with templates to deliver fast, accurate responses, drafted custom replies when needed, and maintained clear activity notes for tracking. In past roles, I supported e‑commerce and service businesses by managing bilingual communication, improving response times, and enhancing customer satisfaction. Because this role requires reliability, organization, and strong written communication in two languages, I’m confident I can deliver dependable support. I can begin immediately and provide daily coverage so your inboxes stay clear and customers always feel heard. Best regards, Jessica
€15 EUR in 40 days
4.7
4.7

Hello! I am an expert virtual assistant to help you. As a seasoned professional with 10 years of experience, I have consistently demonstrated my strengths in customer service, data entry and virtual assistance - three core competencies fundamental to your project. My track record attests not only to my extensive skillset, but also to my reliability and timeliness. I understand that for your task, independent work aligned with your requirements is paramount - an aspect of the job that particularly resonates with me. I have worked on similar multilingual roles, carrying out customer service tasks in both German and English. As a VA, my diligence with organizing data, ensuring streamlined workflows and timely communication align perfectly with your vision for the project. Additionally, I have successfully navigated social media messaging platforms while representing the brand voice effectively; this includes responding to various queries in line with templates or by drafting respective personalized answers politely and proficiently. Moreover, proficiency in Microsoft Excel, Google Spreadsheets along with strong web search skills have allowed me to adeptly manage large datasets and conduct substantive research to provide accurate, relevant information efficiently. By selecting me for this project you are choosing not just language fluency but an ally in delivering beautifully tailored support experiences. I look forward to your quick response!
€12 EUR in 40 days
4.0
4.0

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Data Entry, Virtual Assistant, German Translator, English (US) Translator, Customer Service, Email Handling, Social Media Management, English Translation and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
€22 EUR in 5 days
3.7
3.7

With my extensive background in data entry and chat support services, I'm uniquely equipped to handle your day-to-day written communication needs. Having worked directly with clients for the past 17+ years, I've acquired an impressive skill set that will be highly effective for this project. I'm well-versed in both German and English, adept at crafting polite and solution-oriented replies while keeping a friendly tone, all of which are key elements in your project requirements. Not only am I fluent in both languages, but I've also demonstrated my ability to work independently, an essential aspect you're looking for. My approach is always on using existing response templates whenever possible, drafting personalized and tailored responses when needed, and keeping meticulous records of all activities handled - these are the exact strategies that have helped me complete over €500,000 worth of projects successfully. Finally, let me assure you that as the owner and sole practitioner, your project remains confidential, provides you with direct communication without intermediaries, and guarantees quality and reliability. So if reliability and organized work are what you cherish most (which you rightly do), I'm the virtual assistant best suited for your text-support needs. Let's kickstart our cooperation today!
€15 EUR in 40 days
3.4
3.4

Hi, I would be happy to support you as a virtual assistant for customer communication. I have over 10 years of experience in customer service and currently work with four online shops, where I handle daily customer inquiries in both German and English. I am used to working with templates, writing clear and friendly replies, and managing inboxes efficiently so nothing gets overlooked. I work independently, stay organized, and always maintain a professional, solution-oriented tone in customer communication. If you’re interested, I’d be happy to share more details and examples of my work. Best regards Damir
€12 EUR in 40 days
2.8
2.8

Hello, I am ready to handle your written communication and customer inboxes. While my background is in full stack web development, I have experience working in structured workflows and written communication in English and German. I can quickly adapt to your templates and processes. I am reliable in keeping the inbox organized, responding politely to messages, and maintaining simple activity notes. I can work independently once the workflow is understood, ensuring that your customer support remains friendly, solution-oriented, and on-brand, with no messages slipping through. I am excited about this role and ready to start immediately. I live here in Munich and can be easily reached at any time. The quality of your task, reliability, and above all, your satisfaction are very important to me. You can even decide the payment yourself based on your comfort. Best regards, Shab
€15 EUR in 40 days
2.7
2.7

Hi, I’d be happy to support you with your customer communication. I have experience managing inboxes, handling customer enquiries, and communicating clearly with a professional tone. I’m comfortable working independently, and following templates. I used to work at a hotel reception where German was required. Although I’m not using it anymore, I’m still confident handling written customer support. Regarding English, I use it on a daily basis, especially for professional email communication, and I’m confident providing clear, polite written support. I’m available to start immediately and provide consistent daily support. Let me know if you would like to discuss this further. Kind regards, Andrea
€25 EUR in 40 days
1.4
1.4

Hi, I’m Jen, and I’d love to support you with your German and English customer communication. I’ve handled customer-facing inboxes and administrative support for European clients, so I’m comfortable drafting clear, polite replies, following templates, and keeping everything organised across different languages. I’m reliable, detail-oriented, and quick to learn new workflows. Once I understand the process, I can work independently while still checking in whenever something needs clarification. To respect client confidentiality, I don’t share real past messages, here are short sample replies showing my tone and style: German Sample Vielen Dank für Ihre Bestellung. Wir bitten freundlich um eine Vorauszahlung, bevor wir mit der Bearbeitung beginnen. Die Rechnung habe ich Ihnen beigefügt. Sobald die Zahlung eingeht, bereiten wir Ihre Bestellung vor und versenden sie schnellstmöglich. Bei Fragen können Sie sich jederzeit melden. English Sample Thank you for your order. We kindly request advance payment before we begin processing. The invoice is attached for your reference. Once payment is received, we will prepare and ship your order as soon as possible. If you have any questions, feel free to reach out anytime. If the role feels like a good fit, I’m ready to start :)
€12 EUR in 20 days
0.0
0.0

Hello, I’m interested in this role. I have experience handling customer-facing inboxes in both German and English, including email support and social media DMs. My work has focused on keeping communication clear, structured, and solution-oriented, while ensuring that no inquiry is missed. In previous projects I was responsible for: • Managing email inboxes and ticket systems • Responding to customer inquiries using templates and custom replies • Handling Instagram DMs and chat-based communication • Tagging, prioritizing, and escalating requests where needed • Keeping clean notes and documentation of handled cases I am used to working in environments where organization and reliability are more important than speed, and where communication must stay consistent with a defined tone. Example of my communication style (typical reply): “Hi, thanks for your message. I’ve checked your order and can confirm that it has already been shipped. You should receive a tracking update shortly. If anything seems unclear, feel free to reach out again. Best regards” I work independently once processes are clear, keep inboxes structured, and ensure that every message is handled properly. Availability: ready to start immediately and provide daily coverage. Best regards Jannis
€15 EUR in 40 days
0.0
0.0

Hallo , ich heisse Guido und ich findet mir perfekt fur dieses job. Ich habe in Deutschland gelebt fur 12 jahren und kann ich sehr gutes Detusch sprechen und schreiben. My English is also one of my stronges tools as i learned it since i was very young. Writing as also my experience with managing comunication tools fits perfectly for this job.
€15 EUR in 30 days
0.0
0.0

As I am based in Königsbrunn, I would be happy to carry out the onboarding phase in person to ensure a smooth and efficient start. I’m excited to apply for the Virtual Assistant position focused on written customer communication. I have several years of experience working in an international company, where I handle daily customer emails in both German and English. This has given me strong skills in professional, friendly, and solution-oriented written support. While I am currently building my own freelance business and cannot yet provide freelance-specific references, I am highly familiar with managing inboxes, using templates, drafting replies, and keeping communication organised and reliable. I work independently, document my tasks clearly, and make sure no request is overlooked. I would love to support you in keeping your communication structured and stress-free, and I am available for daily coverage. Looking forward to hearing from you! Best regards,
€15 EUR in 40 days
0.0
0.0

Bobingen, Germany
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