Indonesian E-commerce Chat Support Needed

@Bwatter

Hello, How are you today? After carefully reviewing your requirements, I'm confident in my ability to deliver the best result with the highest accuracy in the shortest time possible as I have completed similar projects as an expert where I delivered 100% quality. Chat me up to get this project started immediately. Thank you.

@nathaliam69

I have experience in customer service, assisting customers by answering questions, providing support, and offering helpful recommendations. I am used to communicating with clients on a daily basis and always strive to deliver a positive and professional experience. I have strong communication skills, I am patient, organized, and committed to providing excellent customer service. I enjoy helping people and solving problems efficiently while maintaining a friendly and respectful attitude. I would be excited to be part of your team and contribute to your company's success. I am a fast learner, dedicated, responsible, and always willing to improve my skills. I am confident that I can provide excellent support to your customers and represent your company professionally.

@annisau16

Hi there! I'd love to help with this project. I have 2+ years of hands-on experience in customer service and dispute resolution within e-commerce, 1.5 years in the Indonesia market and 10 months in the Canada market — and I'm confident I can bring that same reliability and care to your team. A bit about my background: I handled 100+ daily support tickets via email for a global fashion e-commerce brand serving the Canadian and Indonesian market, resolved returns, refunds, payment discrepancies, delivery exceptions, and order issues consistently within SLA. I coordinated with logistics partners and internal teams on billing disputes and service recovery. Skilled with Zendesk,Gorgias, Shopify, CRM tools, Google Workspace, and internal ticketing systems. I'm responsive, detail-oriented, and enjoy turning a frustrated customer into a satisfied one. Happy to answer any questions here. Best regards, Annisa

@adamdanial9

With my extensive experience in customer service, I am confident that I am the person you are looking for to meet your e-commerce chat support needs. Fluent in Bahasa Indonesia and proficient in English, I have the linguistic skills required to engage with your Indonesian shoppers effectively, bridging the gap between your business and your customers. The key value I will bring to your project is my dedication to ensuring excellent customer experience. Having handled a variety of customer queries in the past, I understand the significance of prompt, friendly, and well-written replies. My capacity to maintain a courteous and patient tone consistently while dealing with a variety of requests will no doubt leave your customers smiling. Moreover, my proficient use of live-chat platforms like Zendesk, Freshdesk, Intercom or any comparable system would ensure a seamless onboarding process. Additionally, my detailed-oriented nature will enable me to provide you with accurate and insightful daily logs summarising the volume handled as well as highlighting common issues for resolution improvement. Let's partner together to preserve or improve customer satisfaction and keep your e-commerce site running smoothly.

@sabari983

Hi! I am a native Indonesian speaker with good written communication skills and conversational English. I am patient, detail-oriented, and committed to providing friendly and timely customer support. I can handle product inquiries, order tracking, basic troubleshooting, and escalate issues when necessary. Although I am new to your preferred chat platform, I learn new systems quickly and am ready to start immediately. I would be happy to discuss your requirements further. Thank you for your consideration.

@rafiitezaa

Halo, saya tertarik melamar sebagai Indonesian E-commerce Chat Support. Saya adalah penutur asli Bahasa Indonesia dengan kemampuan bahasa Inggris yang baik untuk memahami catatan internal dan berkomunikasi secara profesional. Saya memiliki pengalaman dalam administrasi, pengolahan data, dan layanan pelanggan, sehingga terbiasa bekerja dengan teliti, responsif, dan berorientasi pada kepuasan pelanggan. Saya mampu menangani pertanyaan produk, status pesanan, troubleshooting sederhana, serta mengeskalasi masalah sesuai prosedur. Saya juga cepat mempelajari platform baru seperti Zendesk, Freshdesk, atau Intercom. Saya siap bekerja sesuai jadwal, menjaga respons yang cepat, dan memberikan layanan terbaik untuk meningkatkan pengalaman pelanggan. Terima kasih atas pertimbangannya.

@femilia29

Hello, I am very interested in your Customer Support position and believe my experience makes me a strong candidate for this role. I have more than six years of professional experience in customer service and banking operations at PT Bank Rakyat Indonesia (Persero) Tbk. In my role, I handled customer inquiries, resolved complaints, processed administrative tasks, and ensured every customer received prompt, accurate, and professional service. These responsibilities helped me develop excellent communication skills, patience, attention to detail, and the ability to work efficiently under pressure. I am a native Indonesian speaker with good English communication skills, allowing me to interact confidently with Indonesian customers while understanding internal English documentation. I am also a fast learner and can quickly adapt to customer support platforms such as Zendesk, Freshdesk, or Intercom. If selected, I will: * Respond to customer chats quickly and professionally. * Maintain a friendly and empathetic tone. * Escalate complex issues when necessary. * Keep accurate daily reports and ensure high customer satisfaction. I am reliable, organized, and committed to providing excellent customer support. I am available to work during your required schedule and can start immediately. Thank you for considering my application. I look forward to the opportunity to contribute to your team. Kind regards, Femilia Aida Maulani Bid Amount: US$400

@Unique231

I am available to start immediately and look forward to supporting your customers with excellent service.

@martinussn

Hello, While this is maybe my first time freelancing here, but I have experience as an English Teacher for more than 10 years, and I have confident in my formal Bahasa. I’m also patient and detail oriented. Hope to have a great cooperation together! Martinus S. Nugroho

@ahtishamu15

My proposal is I already have experience of customer support and Email handling.I will manage this work very passionately and honesty.

@widybr

i believe i would be a valuable addition to your team because i am naturally patient, detail-oriented, and comfortable handling written communication in both bahasa indonesia and english. i understand that great customer support is not only about providing answers, but also about making customers feel heard, understood, and assisted throughout the conversation. i am confident in handling product inquiries, order updates, simple troubleshooting, and customer concerns while maintaining a friendly and professional tone. i work efficiently under time-sensitive situations and understand the importance of keeping response times low without compromising accuracy or customer satisfaction. i am also highly adaptable and willing to learn new tools quickly, including platforms such as zendesk, freshdesk, or intercom. in addition to providing chat support, i am comfortable documenting daily summaries, identifying recurring issues, and escalating cases that require further assistance or approval. my goal is to create positive customer experiences through clear communication, empathy, and consistent support. i would be excited to contribute to maintaining strong customer satisfaction and helping your team deliver responsive and reliable service.

@karina196

Hello, I am interested in applying for this Customer Support position. I am a detail-oriented and reliable Virtual Assistant with strong communication skills in Bahasa Indonesia and a good command of English for internal communication. I am committed to providing friendly, accurate, and timely support while ensuring every customer has a positive experience.

@tututmutiarap

Hello! I am a native Indonesian speaker with strong written communication skills and good English proficiency for understanding internal notes and bilingual messages. I have experience in customer service, telemarketing, and handling customer inquiries professionally. I understand the importance of responding quickly, politely, and accurately while ensuring every customer feels heard and supported. I am comfortable assisting customers with product information, order status, basic troubleshooting, and resolving complaints with patience and empathy. I am also organized, detail-oriented, and able to identify cases that need escalation, such as refunds or technical issues. Although I may be new to platforms like Zendesk, Freshdesk, or Intercom, I learn new systems quickly and can adapt with minimal training. I am committed to maintaining fast response times, providing excellent customer experiences, and delivering accurate daily reports. I would be happy to support your team and contribute to keeping your customers satisfied. Thank you for considering my application, and I look forward to the opportunity to work with you.

@yex9

Hello, My name is Aisyah, and I have over 7 years of experience in customer service. I am a native Indonesian speaker and hold a Bachelor's degree in English Literature, which enables me to communicate effectively with Indonesian customers while understanding English internal notes and documentation. I am patient, detail-oriented, and committed to providing excellent customer support. I have experience handling customer inquiries, resolving complaints, and maintaining a friendly and professional communication style. I am also a fast learner and ready to work with platforms such as Intercom, Zendesk, or Freshdesk. I am available to start immediately and am confident that I can help deliver a positive experience for your Indonesian customers while maintaining high customer satisfaction. Thank you for your time and consideration. I look forward to the opportunity to work with you. Best regards, Aisyah

@RakhaSeptaaa

✅ PROPOSAL Customer Service Chat Agent For Indonesian E-commerce Website Date: 6 July 2026 From: Rakha Septa Bahtiar 1. Introduction I offer a simple and professional Customer Service Chat Agent service designed specifically for your Indonesian e-commerce website. I am extremely skilled in communicating in Indonesian, using natural, fluent, and native-level Indonesian that feels exactly like a local person is chatting. 2. What I Will Do Answer all incoming chat messages in real time Respond to product questions, order status, simple complaints, and troubleshooting Maintain a polite, patient, and friendly tone at all times Immediately flag or forward chats that require manual handling (e.g. refund requests, technical issues, management approval) Use natural Indonesian (native-level fluency) while occasionally using English for internal notes when needed 3. Benefits Customers feel heard and helped very quickly Response time stays low and consistent Customer Service team workload is reduced Customer satisfaction is maintained or improved 4. Expected Results (KPIs) Full chat coverage during agreed shift hours Daily summary report (volume, common issues, escalated tickets) High customer satisfaction measured through your built-in post-chat survey 5. How It Works I join your chat platform (Zendesk Chat, Freshdesk, Intercom, or similar) Quick training session (if required) Start handling live chats immediately Conclusion

@susandee86

Hi, my name is Susan. I can help you to handle customer. I have 5 years experience as a bankers. From banking services and handle the complain. I hope we can cooperate. Thank you.

@vinnyd3

I believe I am the right candidate for this position because I possess strong communication skills, a customer-focused mindset, and a high level of professionalism in every interaction. I am committed to providing prompt, friendly, and solution-oriented support, ensuring that every customer feels valued, heard, and assisted. As a native Indonesian speaker, I have excellent written and verbal communication skills in Bahasa Indonesia. I am also comfortable using English to understand internal documentation, follow work instructions, and communicate when necessary. This enables me to work effectively in a bilingual environment. I am a patient, detail-oriented, and responsible individual who can remain calm under pressure while managing multiple customer conversations efficiently. I am a fast learner who adapts quickly to new systems and tools, and I understand the importance of maintaining accurate records and escalating issues appropriately whenever required. Most importantly, I am passionate about delivering outstanding customer service and continuously improving the customer experience. With my strong work ethic, willingness to learn, and dedication to achieving high customer satisfaction, I am confident that I can make a valuable contribution to your team from day one.

@appu747

I am into service sector for over a decade and have handled various disputes and custowmr queries with utmost care and deligent replies.

@purbasarit

Hello, I am interested in your Customer Service Chat position. I am a native Indonesian speaker with basic to intermediate English. I am still improving my English, but I can understand instructions, read notes, and I am always eager to learn. I am patient, friendly, responsible, and a fast learner. Although I am new to freelancing, I am committed to providing excellent customer service and responding to customers politely and professionally. I am ready to learn Zendesk, Freshdesk, or any other tools you use, and I am available to start immediately. Thank you for your time and consideration. I look forward to the opportunity to work with your team.