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Saya ingin memulai karier sebagai admin online dan butuh bimbingan langsung. Fokus utama saya adalah: • Dukungan pelanggan – saya perlu memahami alur kerja, etika, dan cara menangani pertanyaan dengan sopan serta efisien. • Menyusun email – saya ingin mahir membuat draf jawaban, templat, dan follow-up yang profesional. Yang saya harapkan dari Anda: – Sesi mentoring online (bisa via Zoom/Google Meet) yang terstruktur namun fleksibel. – Contoh skenario nyata serta latihan praktis menanggapi pelanggan. – Tips, tool, dan alur kerja favorit Anda untuk merapikan inbox dan menangani tiket. – Umpan balik atas email yang saya tulis agar cepat meningkat. Pengalaman Anda sebagai virtual assistant / customer support agent yang sudah terbukti akan sangat membantu. Mari diskusikan jadwal singkat dan materi apa saja yang paling efektif untuk saya pelajari tahap demi tahap.
Project ID: 40206055
2 proposals
Remote project
Active 2 mos ago
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2 freelancers are bidding on average $20 USD/hour for this job

Hello, I’m looking for direct mentoring to start my career as an online administrator, with a focus on customer support and professional email handling. I want to learn proper workflows, communication etiquette, and efficient ways to respond to customer inquiries. I’m interested in structured but flexible online sessions, real-life scenarios, and feedback on my email drafts so I can improve quickly. Your experience as a virtual assistant or customer support agent would be highly valuable. I’d be happy to discuss the schedule and learning plan.
$20 USD in 40 days
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As your mentor, not only will I provide you with a structured yet flexible program to enhance your admin skills, but I'll also bring in invaluable lessons from my decade-long experience in high-end hotels. I've managed diverse aspects of operations and customer support which will help me cater to all you need for understanding the workflow, handling customer queries efficiently and politely and drafting professional emails among others. I understand the pressures of providing top-notch email responses whilst managing a well-sorted inbox. I'm excited to share with you my favorite tips, tools and workflows to fine-tune your email management skills - something I've polished throughout my career. Additionally, as an adept user of programs like Opera and Lightspeed, hosting online mentoring sessions using tools like Zoom and Google Meet won't be an issue for me. Lastly, I consider feedback and continual growth paramount. As such, apart from our structured sessions, I assure you of quick-turnaround reviews on emails you write as this is crucial for significant improvement. Let's discuss a short schedule that accommodates your pace while covering the most effective lessons for you each step of the way. With my commitment to excellence and skill set honed through practices in industry's best hotel chains – let's embark on this productive journey together!
$20 USD in 40 days
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Bogor, Indonesia
Member since Feb 4, 2026
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